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Customer support

The following sections are included in this chapter:

●

Contacting customer support

●

Labels

Contacting customer support

If the information provided in this guide, in the

HP Notebook Reference Guide

, or in Help and Support

does not address your questions, you can contact HP Customer Support. For U.S. product support,
go to

http://www.hp.com/go/contactHP

. For worldwide product support, go to

http://welcome.hp.com/

country/us/en/wwcontact_us.html

Here you can:

●

Chat online with an HP technician.

NOTE:

When technical support chat is not available in a particular language, it is available in

English.

●

E-mail HP Customer Support.

●

Find HP Customer Support worldwide telephone numbers.

●

Locate an HP service center.

Chapter 7 Customer support

Содержание ENVY 17-3200

Страница 1: ...GETTING STARTED ...

Страница 2: ...Getting Started ...

Страница 3: ...construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2012 Document Part Number 677217 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any softwar...

Страница 4: ...ucing the environmental impact of our products As part of this effort we provide user guides and learning centers on your computer hard drive in Help and Support Additional support and updates to the user guides are available on the Web ...

Страница 5: ......

Страница 6: ...allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety ...

Страница 7: ...vi Safety warning notice ...

Страница 8: ...y 6 Radiance backlight keyboard and proximity sensor 6 HP CoolSense 7 Intel Wireless Display 7 Switching between graphics modes 7 AMD Eyefinity Multi Display technology 8 Example display configuration for SLS 8 Switching the screen image 8 Using AMD Catalyst Control Center 9 Finding information 9 2 Getting to know your computer 11 Top 11 Imagepad 11 Lights 12 Buttons and speakers 13 Keys 14 Front ...

Страница 9: ... Navigating 30 Selecting 30 Using Imagepad gestures 30 Scrolling 31 Pinching Zooming 31 Rotating 32 Flicking 32 5 Maintenance 33 Using a factory sealed battery 33 Replacing or upgrading the hard drives 34 Removing and installing the primary hard drive 34 Removing the primary hard drive 34 Installing the primary hard drive 36 Removing and inserting the secondary hard drive 39 Removing the secondary...

Страница 10: ... 53 Using Windows Backup and Restore 54 Using Windows system restore points 54 When to create restore points 54 Create a system restore point 55 Restore to a previous date and time 55 7 Customer support 56 Contacting customer support 56 Labels 57 8 Specifications 58 Input power 58 Operating environment 59 Index 60 ix ...

Страница 11: ...x ...

Страница 12: ...n screen instructions After you set up and register the computer it is important to take the following steps 1 Set up your wired or wireless network For more information see Networking on page 21 2 Create recovery discs or a recovery flash drive For instructions see Backup and recovery on page 49 3 Get to know your computer See Getting to know your computer on page 11 and Keyboard and pointing dev...

Страница 13: ...me on the computer To increase speaker volume rotate the dial clockwise or To decrease speaker volume rotate the dial counter clockwise NOTE You can manually adjust the volume settings in Beats Audio Control Panel For more information see Accessing Beats Audio Control Panel on page 3 2 Chapter 1 Welcome ...

Страница 14: ... Beats Audio Control Panel Beats Audio Control Panel allows you to view and manually control audio and bass settings To open Beats Audio Control Panel do one of the following Press the Beats Audio button located in the center of the volume dial or Select Start Control Panel Hardware and Sound Beats Audio Control Panel What s new 3 ...

Страница 15: ...ats Audio press the fn key 1 and the b key 2 The following table explains the meaning of the Beats Audio icons that appear on the screen when you press the Beats Audio hot key fn b Icon Meaning Beats Audio is enabled Beats Audio is disabled 4 Chapter 1 Welcome ...

Страница 16: ...led devices in your home audio system NOTE Before you start HP Wireless Audio Manager be sure that the wireless device is turned on the wireless light on the f12 key is white To access HP Wireless Audio Manager do one of the following Right click the HP Wireless Audio icon in the notification area at the far right of the task bar and then click Launch Manager NOTE If you are concerned about batter...

Страница 17: ...plications see the software Help Radiance backlight keyboard and proximity sensor The radiance backlight keyboard feature turned on at the factory uses proximity sensor technology to automatically light up the keyboard when the sensors detect your presence in front of the computer The proximity sensors also turned on at the factory automatically turn the radiance backlight keyboard feature on or o...

Страница 18: ...ireless Display select Start All Programs Intel WiDi NOTE Before you can use the wireless display feature the computer wireless feature must be turned on and the computer graphics must be set to power saving mode Switching between graphics modes The computer is equipped with switchable graphics and has two modes for processing graphics When you switch from AC power to battery power the computer ca...

Страница 19: ...ings Change the settings as needed to comply with this requirement NOTE Windows 7 supports only 2 external displays To configure 3 external displays in Windows 7 See Using AMD Catalyst Control Center on page 9 Switching the screen image Press the switch screen image action key f4 to open a dialog box that allows you to select one of 4 configuration choices Computer only Turns off any external disp...

Страница 20: ...g for the computer Updating the software Help and Support To access Help and Support select Start Help and Support For more details go to http www hp com support A broad range of how to information and troubleshooting tips Regulatory Safety and Environmental Notices To access this guide select Start Help and Support User guides Important regulatory notices including proper battery disposal informa...

Страница 21: ...ou may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please inc...

Страница 22: ...cluded in this chapter Top Front Right side Left side Display Bottom Top Imagepad Component Description 1 Imagepad light Amber The Imagepad is off Off The Imagepad is on 2 Imagepad on off button Quickly double tap this button to turn the Imagepad off or on Top 11 ...

Страница 23: ...Component Description 1 Imagepad light Amber The Imagepad is off Off The Imagepad is on 2 Caps lock light White Caps lock is on Off Caps lock is off 3 Power light White The computer is on Blinking white The computer is in the Sleep state Off The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device is enabled Amber ...

Страница 24: ...ocedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to the HP Notebook Reference Guide 2 Stereo speakers 2 Produce enhanced Beats Audio sound 3 Mute button Mutes or restores speaker sound 4 Beats Audio button Opens Beats Audio Control Pa...

Страница 25: ...Start menu 4 Action keys Execute frequently used system functions 5 b key Enables or disables Beats Audio when pressed in combination with the fn key 6 Windows applications key Displays a shortcut menu for items beneath the pointer 7 Integrated numeric keypad Can be used like an external numeric keypad 8 num lock key Alternates between navigational and numeric functions of the integrated numeric k...

Страница 26: ...Front Component Description Stereo speakers 4 Produce enhanced Beats Audio sound Front 15 ...

Страница 27: ...s in the Sleep state Off The computer is off or in Hibernation 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI 1 4 device 5 DisplayPorts 2 Connect optional digital display devices such as high performance monitors or projectors 6 USB 3 0 ports 2 Connect optional USB 1 0 USB 2 0 or USB 3 0 dev...

Страница 28: ...Amber The computer is connected to external power and the battery is charging Blinking amber The computer is connected to external power and there is a battery error or the battery has reached a low or critical battery level Off The computer is running on battery power 10 Power connector Connects an AC adapter Right side 17 ...

Страница 29: ...tional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to either jack the computer speakers are disabled 5 Security cable slot Attaches an opt...

Страница 30: ...ures still photographs To access the webcam select Start All Programs CyberLink CyberLink YouCam 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas and IR emitters are not visible from the outside of the computer For optimal transmission keep...

Страница 31: ... up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Release latch Releases the hard drive cover 4 Service access door Provides access to the memory module slots 5 HP Triple Bass Reflex Subwoofer Provides superior bass sound 20 Chapter 2 Getting to know your computer ...

Страница 32: ...omputer may support one or both of the following types of Internet access Wireless For mobile Internet access you can use a wireless connection See Connecting to an existing WLAN on page 23 or Setting up a new WLAN network on page 23 Wired You can access the Internet by connecting to a wired network For information on connecting to a wired network see the HP Notebook Reference Guide 21 ...

Страница 33: ...already have an account with an ISP You do not have an Internet account and want to select an ISP from the list provided within the wizard The list of ISP providers is not available in all regions You have selected an unlisted ISP and the ISP has provided you with information such as a specific IP address and POP3 and SMTP settings To access the Windows Connect to the Internet Wizard and instructi...

Страница 34: ...SL or cable 1 and high speed Internet service purchased from an Internet service provider ISP A wireless router purchased separately 2 Your new wireless computer 3 NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration shows an example of a completed WLAN network installation that is connected to the Internet As your network g...

Страница 35: ...ew network Then follow the on screen instructions NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet you can disconnect the cable and then access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existi...

Страница 36: ...s you press the fn key and one of the function keys to activate the assigned function For instructions on disabling the action key feature see the Setup Utility BIOS and System Diagnostics chapter in the HP Notebook Reference Guide CAUTION Use extreme care when making changes Errors can prevent the computer from operating properly Icon Key Description f1 Opens Help and Support which provides infor...

Страница 37: ...cklight keyboard feature off or on NOTE To conserve battery power turn off this feature To switch between low medium or high brightness levels press and hold the keyboard backlight action key f5 in combination with either the up or down arrow key f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD f7 Plays pauses or resumes an audio CD a DVD or a BD f8 Plays the nex...

Страница 38: ...navigational functions and the numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 2 Integrated numeric keypad Can be used like an external numeric keypad Using the keyboard 27 ...

Страница 39: ...SB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options To access Mouse Properties select Start Devices and Printers Then right click the device representing your computer and select Mouse settings 28 Chapter 4 Keyboard and pointing devices ...

Страница 40: ...ttons like the corresponding buttons on an external mouse Turning the Imagepad off or on To turn the Imagepad off or on quickly double tap the Imagepad on off button NOTE The Imagepad light is off when the Imagepad is on The Imagepad light and on screen display icons indicate the Imagepad status Imagepad light Icon Description Amber Indicates that the Imagepad is off Off Indicates that the Imagepa...

Страница 41: ...ouse Using Imagepad gestures The Imagepad supports a variety of gestures To use Imagepad gestures place two fingers on the Imagepad at the same time NOTE Imagepad gestures are not supported in all computer programs To view the demonstration of a gesture 1 Select Start Control Panel Hardware and Sound Synaptics ClickPad 2 Click a gesture to activate the demonstration 30 Chapter 4 Keyboard and point...

Страница 42: ...s slightly apart on the Imagepad and then drag them across the Imagepad in an up down left or right motion NOTE Scrolling speed is controlled by finger speed NOTE Scrolling is enabled at the factory Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the Imagepad and then moving them apart Zoom out by placing two fingers apart on the ...

Страница 43: ...ect to the right NOTE Rotating is enabled at the factory Flicking Flicking allows you to quickly perform the following functions Browse the Internet Scroll through photos in a photo viewer Navigate through screens Scroll through documents Enter or exit the slide show mode in your photo viewer To flick use three fingers to touch the Imagepad in a light quick flicking motion up down left or right NO...

Страница 44: ... voids your warranty Your computer has an internal rechargeable battery that can be replaced only by an authorized service provider For steps to keep your battery in good condition see Using Battery Power in the HP Notebook Reference Guide To access this guide select Start Help and Support User Guides To monitor the status of your battery or if the battery is no longer holding a charge run Battery...

Страница 45: ...he number and type of drives installed in your computer click Start right click Computer click Manage and then click Disk Management NOTE When replacing a hard drive make sure that you save the hard drive bracket and cover You may need these parts to install the new hard drive Removing and installing the primary hard drive Removing the primary hard drive 1 Save your work and shut down the computer...

Страница 46: ...b Remove the door 2 6 Disconnect the battery cable from the computer 7 Disconnect the hard drive cable 1 from the computer 8 Pull back the plastic cover 2 Replacing or upgrading the hard drives 35 ...

Страница 47: ...ift the hard drive 4 out of the hard drive bay Installing the primary hard drive 1 Insert the hard drive 1 into the hard drive bay and then replace the 4 hard drive screws 2 2 Connect the hard drive cable 3 to the computer 36 Chapter 5 Maintenance ...

Страница 48: ...c cover 4 4 Connect the battery cable to the computer 5 Align the screw holes in the service access door with the holes in the computer and then lower the door 1 onto the computer Replacing or upgrading the hard drives 37 ...

Страница 49: ...s on the hard drive cover with the notches on the computer and then slide the cover into the notches The release latch automatically locks the cover into place 8 Reconnect external power and external devices 9 Turn on the computer 38 Chapter 5 Maintenance ...

Страница 50: ...t down the computer 2 Disconnect all external devices connected to the computer 3 Remove external power from the computer 4 Slide the release latch 1 and then remove the hard drive cover 2 5 Remove the service access door a Remove the 6 service access door screws 1 Replacing or upgrading the hard drives 39 ...

Страница 51: ...b Remove the door 2 6 Disconnect the battery cable from the computer 7 Disconnect the hard drive cable 1 from the computer 8 Pull back the plastic cover 2 40 Chapter 5 Maintenance ...

Страница 52: ...rd drive 4 out of the hard drive bay Installing the secondary hard drive 1 Insert the hard drive 1 into the hard drive bay and then replace the 4 hard drive screws 2 2 Connect the hard drive cable 3 to the computer Replacing or upgrading the hard drives 41 ...

Страница 53: ... cover 4 over the hard drive 4 Connect the battery cable to the computer 5 Align the screw holes in the service access door with the holes in the computer and then lower the door 1 onto the computer 42 Chapter 5 Maintenance ...

Страница 54: ...hard drive cover with the notches on the computer and then slide the cover into the notches The release latch automatically locks the cover into place 8 Reconnect external power and external devices 9 Turn on the computer Replacing or upgrading the hard drives 43 ...

Страница 55: ...guration when adding a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To reduce the risk of information loss or an unresponsive system Shut down the computer before removing a memory module from the computer Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the compu...

Страница 56: ... battery cable from the computer 7 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up Adding or replacing memory modules 45 ...

Страница 57: ...ostatic safe container 8 Insert a new memory module CAUTION To reduce the risk of damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module and do not bend the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b Position the memory module at a 45 degree angle from the surface of the memor...

Страница 58: ...ight edges of the memory module until the retention clips snap into place 9 Connect the battery cable to the computer 10 Align the screw holes in the service access door with the holes in the computer and then lower the door 1 onto the computer Adding or replacing memory modules 47 ...

Страница 59: ...he tabs on the hard drive cover with the notches on the computer and then slide the cover into place The release latch automatically locks the cover into place 13 Reconnect external power and external devices 14 Turn on the computer 48 Chapter 5 Maintenance ...

Страница 60: ...and HP to help you safeguard your information and restore it if necessary This chapter provides information about the following topics Creating a set of recovery discs or a recovery flash drive HP Recovery Manager software feature Performing a system restore from the recovery partition recovery discs or a recovery flash drive Backing up your information Recovering a program or driver 49 ...

Страница 61: ...an use the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery partition click Start right click Computer click Manage and then click Disk Management If the recovery partition is present a Recovery drive is listed in the window CAUTION HP Recovery Manager partition or discs flash drive restores only the soft...

Страница 62: ...DVD RW and BD RE rewritable Blu ray discs are not compatible with the HP Recovery Manager software The computer must be connected to AC power during this process Only one set of recovery discs or one recovery flash drive can be created per computer NOTE If you are creating recovery discs number each disc before inserting it into the optical drive If necessary you can exit the program before you ha...

Страница 63: ...eets and presentations email and Internet favorites and settings during this process To restore the computer from the recovery partition follow these steps 1 Access HP Recovery Manager in either of the following ways Select Start All Programs HP HP Recovery Manager HP Recovery Manager or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is disp...

Страница 64: ...erformed if the computer is attacked by a virus or if any major system components fail In order to correct computer issues attempt a recovery before you attempt a system restore You can back up your information to an optional external hard drive a network drive or discs Back up your system at the following times At regularly scheduled times TIP Set reminders to back up your information periodicall...

Страница 65: ...includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Help and Support Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in...

Страница 66: ...vert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions NOTE If you revert to a restore point and then change your mind you can reverse the r...

Страница 67: ...ou can contact HP Customer Support For U S product support go to http www hp com go contactHP For worldwide product support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English E mail HP Customer Support Find HP Customer Support worldwide telepho...

Страница 68: ...oubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is located on the bottom of the computer inside the battery bay or in another easily accessible location Wireless certification label or labels select models only Provide information about optiona...

Страница 69: ... a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input power Rating Operating voltage and current 19 5 V dc 6 15 A 120 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with ph...

Страница 70: ... 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 59 ...

Страница 71: ...ital Media Slot identifying 16 display image switching 26 DisplayPort identifying 16 drives hard 36 41 E esc key identifying 14 Eyefinity 8 F f11 52 flicking Imagepad gesture 32 fn key identifying 14 G graphics modes switching 7 H hard drive installing 36 41 removing 34 39 hard drive bay 57 hard drive cover identifying 20 hard drive light 16 HDMI port identifying 16 headphone jack 18 Help and Supp...

Страница 72: ...nsor 19 proximity sensors 6 R radiance backlight keyboard 6 recovering using the dedicated recovery partition 52 recovering using the recovery discs 52 recovery discs 51 regulatory information regulatory label 57 wireless certification labels 57 release latch 20 restore points 54 restore system performing 51 using recovery discs 52 using the dedicated recovery partition 52 RJ 45 network jack ident...

Страница 73: ...24 wireless network connecting 22 wireless router configuring 24 wireless setup 23 WLAN connecting 23 equipment needed 23 protecting 24 WLAN antennas identifying 19 WLAN device 57 WLAN label 57 Z zooming Imagepad gesture 31 62 Index ...

Страница 74: ......

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