HP E243M Скачать руководство пользователя страница 29

Страница: 29 / 38

Support and troubleshooting

Solving common problems

The following table lists possible problems, the possible cause of each problem, and the recommended

solutions.

Problem

Possible Cause

Solution

Screen is blank or video is

flashing.

Power cord is disconnected.

Connect the power cord.

Monitor is turned off.

Press the front bezel power button.

NOTE:

If pressing the power button is ineffective, press and

hold the power button for 10 seconds to disable the Power

Button Lockout feature.

Video cable is improperly connected.

Connect the video cable properly. See

Connecting the cables

on page 7

for more information.

System is in sleep mode.

Press any key on the keyboard or move the mouse to exit

sleep mode.

Video card is incompatible.

Open the OSD menu and select the Input Control menu. Set

Auto-Switch Input to Off and manually select the input.

Image appears blurred,

indistinct, or too dark.

Brightness setting is too low.

Open the OSD menu and select Brightness to adjust the

brightness scale as needed.

No speaker volume or low

speaker volume.

Volume control is turned down.

Adjust the volume control on the bottom left of the front

panel.

Volume is muted.

Press up on the volume control to unmute the volume.

Volume is turned down in the OSD.

Open the OSD, select

Audio Control

Volume

, and adjust the

volume scale.

Headphones are plugged in.

Unplug the headphones. The speakers are disabled when the

headphones are plugged in.

Check Video Cable is

displayed on the screen.

Monitor video cable is disconnected.

Connect the appropriate video signal cable between the

computer and monitor. Be sure that the computer power is off

while you connect the video cable.

Input Signal Out of Range is

displayed on the screen.

Video resolution and/or refresh rate

are set higher than the monitor

supports.

Change the settings to a supported setting. See

Preset display

resolutions on page 30

for more information.

The monitor is off but it did

not seem to enter into sleep

mode.

The monitor's power saving control is

disabled.

Open the OSD menu and select Power Control > Auto-Sleep

Mode and set auto-sleep to On.

OSD Lockout is displayed.

The monitor's OSD Lockout function

is enabled.

Press and hold the

button on the front bezel for 10

seconds to disable the OSD Lockout function.

Power Button Lockout is

displayed.

The monitor's Power Button Lockout

function is enabled.

Press and hold the power button for 10 seconds to disable the

Power Button Lockout function.

Solving common problems

Содержание E243M

Страница 1: ...User Guide ...

Страница 2: ...d services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Product notice This guide describes features that are common to most models Some features may not be available on your product To access th...

Страница 3: ...IMPORTANT Indicates information considered important but not hazard related for example messages related to property damage A notice alerts the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software Also contains essential information to explain a concept or to complete a task NOTE Contains additional information to emphasize ...

Страница 4: ...iv About This Guide ...

Страница 5: ... 17 2 Using the monitor 18 Software and utilities 18 The Information file 18 The Image Color Matching file 18 Installing the INF and ICM files 18 Installing from the optical disc available in select regions 18 Downloading from the web 18 Using the on screen display OSD menu 19 Assigning the function buttons 20 Camera 21 Using Auto Sleep Mode 22 Adjusting Low Blue Light Mode 22 3 Support and troubl...

Страница 6: ... Appendix A Technical specifications 29 60 5 cm 23 8 inch model 29 68 5 cm 27 inch model 30 Preset display resolutions 30 60 5 cm 23 8 inch and 68 5 cm 27 inch models 30 60 5 cm 23 8 inch and 68 5 cm 27 inch models 31 Entering user modes 31 Energy saver feature 31 Appendix B Accessibility 32 Supported assistive technologies 32 Contacting support 32 vi ...

Страница 7: ...power cords for the computer and its peripheral devices such as a monitor printer scanner to some form of surge protection device such as a power strip or uninterruptible power supply UPS Not all power strips provide surge protection the power strips must be specifically labeled as having this capability Use a power strip whose manufacturer offers a damage replacement policy so you can replace the...

Страница 8: ... hub with one upstream port connects to the computer and two downstream ports connect to USB devices USB BM to AM cable provided to connect the monitor s USB hub to the USB connector on the computer 23 8 inch model only USB CM to AM cable provided to connect the monitor s USB hub to the USB connector on the computer 27 inch model only Plug and Play capability if supported by your operating system ...

Страница 9: ...uct Notices provided on the optical disc if one is included with your product NOTE When a device is connected to the headphone jack the monitor speakers are disabled 3 Power connector Connects the power cord 4 DisplayPort port Connects the DisplayPort cable to the source device 5 HDMI port Connects the HDMI cable to the source device 6 VGA port Connects the VGA cable to the source device 7 Audio l...

Страница 10: ...e is connected to the headphone jack the monitor speakers are disabled 3 Master power switch Turns off all power to the monitor NOTE Putting the switch in the Off position will yield the lowest power state for the monitor when not in use 4 Power connector Connects the power cord 5 USB Type C port Connects the USB CM CM or CM AM cable from the source device to the monitor 6 DisplayPort port Connect...

Страница 11: ...Mute microphone button Press to mute or activate the camera microphone Illuminates amber when microphone is muted 8 Mute speaker button Press to mute or activate the speakers Illuminates amber when speakers are muted 9 Reject Hang up button Press to decline or end a call Green light and red light blink when there is an incoming call 10 Menu button Press to open the OSD menu select a menu item from...

Страница 12: ...go sml Setting up the monitor Installing the monitor stand IMPORTANT To prevent damage to the monitor do not touch the surface of the LCD panel Pressure on the panel may cause nonuniformity of color or disorientation of the liquid crystals If this occurs the screen will not recover to its normal condition 1 Position the monitor facedown on a flat surface covered by a clean dry cloth 2 Slide the to...

Страница 13: ...es through the cable routing hole in the center of the stand 3 Connect a video cable NOTE The monitor will automatically determine which inputs have valid video signals The inputs can be selected by pressing the Menu button to access the on screen display OSD menu and selecting Input Control Connect one end of a VGA cable to the VGA connector on the rear of the monitor and the other end to the VGA...

Страница 14: ...rt on the rear of the monitor and the other end to the DisplayPort port on the source device Connect one end of an HDMI cable not provided to the HDMI port on the rear of the monitor and the other end to the HDMI port on the source device 8 Chapter 1 Getting Started ...

Страница 15: ... delivery up to 15 W 5 V 3 A 5 Connect a cable to the USB upstream port on the rear of the monitor provides data transaction to display USB Type A ports Connect the Type C connector of the USB upstream cable to the USB upstream port on the rear of the monitor Then connect the cable s Type A connector to the USB downstream port on the source device 27 inch model only Setting up the monitor 9 ...

Страница 16: ...able s Type A connector to the USB downstream port on the source device 23 8 inch model only 7 To enable sound from the monitor s speakers connect one end of an audio cable not included with the monitor to the audio in jack on the monitor and the other end to the audio out jack on the source device 10 Chapter 1 Getting Started ...

Страница 17: ...ortant safety feature Plug the power cord into a grounded earthed AC outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the AC outlet For your safety do not place anything on power cords or cables Arrange them so that no one may accidentally step on or trip over them Do not pull on a cord or cable When unplugging the power cord from ...

Страница 18: ...usting the monitor 1 Tilt the monitor panel forward or backward to set it to a comfortable eye level 2 Swivel the monitor panel to the left or right for the best viewing angle 12 Chapter 1 Getting Started ...

Страница 19: ...tion 1 b Pivot the monitor panel clockwise or counter clockwise 90 from landscape to portrait orientation 2 CAUTION If the monitor is not in full height and full tilt position when pivoting the bottom right corner of the monitor panel will come in contact with the base and potentially cause damage to the monitor NOTE To view information on the screen in portrait mode you can install the HP Display...

Страница 20: ...covered by the warranty NOTE If pressing the power button has no effect the Power Button Lockout feature may be enabled To disable this feature press and hold the monitor power button for 10 seconds NOTE You can disable the power light in the OSD menu Press the Menu button on the front of the monitor and then select Power Control Power LED Off When the monitor is powered on a Monitor Status messag...

Страница 21: ...et CAUTION This monitor supports the VESA industry standard 100 mm mounting holes To attach a third party mounting solution to the monitor panel use four 4 mm 0 7 pitch 10 mm long screws Longer screws may damage the monitor panel It is important to verify that the manufacturer s mounting solution is compliant with the VESA standard and is rated to support the weight of the monitor panel For best p...

Страница 22: ...that the monitor is turned off and all cables are disconnected 1 Disconnect and remove all cables from the monitor 2 Position the monitor facedown on a flat surface covered by a clean dry cloth 3 Push up on the latch near the bottom center of the monitor 1 4 Swing the bottom of the stand up until the mounting plate clears the recess in the panel 2 5 Slide the stand out of the recess 16 Chapter 1 G...

Страница 23: ...screws from the VESA holes located on the rear of the monitor panel 2 Install the mounting plate to the wall or swing arm of your choice using the four screws that were removed from the VESA holes on the rear of the monitor panel Setting up the monitor 17 ...

Страница 24: ...iles that are used in conjunction with graphics programs to provide consistent color matching from monitor screen to printer or from scanner to monitor screen This file is activated from within graphics programs that support this feature NOTE The ICM color profile is written in accordance with the International Color Consortium ICC Profile Format specification Installing the INF and ICM files Afte...

Страница 25: ...menu choices The on screen button labels vary depending on which menu or submenu is active The following table lists the menu selections in the OSD main menu Main Menu Description Brightness Adjusts the brightness level of the screen The factory default is 90 Contrast Adjusts the contrast level of the screen The factory default is 80 Color Control Selects and adjusts the screen color Input Control...

Страница 26: ...o a comfortable viewing light 4 Next Active Input function button 1 assignable Switches the monitor s input source to the next active input You can change the function buttons from their default values so that when the buttons are activated you can quickly access commonly used menu items To assign the function buttons 1 Press one of the four front bezel buttons to activate the buttons and then pre...

Страница 27: ... use the camera on the monitor in the following ways Stream online video conferences Send and receive Instant messages Schedule meetings Maintain security over conversations To release the camera press it down to unlock it To close the camera press it down until it locks Camera 21 ...

Страница 28: ...leep Mode 6 Select Off Adjusting Low Blue Light Mode Decreasing the blue light emitting from the display reduces the blue light exposure to your eyes HP monitors provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you read content on the screen To adjust your monitor to a comfortable viewing light follow the steps below To adjust the blue light...

Страница 29: ...el Volume is muted Press up on the volume control to unmute the volume Volume is turned down in the OSD Open the OSD select Audio Control Volume and adjust the volume scale Headphones are plugged in Unplug the headphones The speakers are disabled when the headphones are plugged in Check Video Cable is displayed on the screen Monitor video cable is disconnected Connect the appropriate video signal ...

Страница 30: ... this procedure can correct the following image quality conditions Fuzzy or unclear focus Ghosting streaking or shadowing effects Faint vertical bars Thin horizontal scrolling lines An off center picture To use the auto adjustment feature 1 Allow the monitor to warm up for 20 minutes before adjusting 2 Press the Menu button and then select Image Control Auto Adjustment from the OSD menu If the res...

Страница 31: ...djusting the values until the distortion disappears To restore the factory settings select Yes from the Factory Reset menu in the on screen display To eliminate vertical bars Clock 1 Press the Menu button on the monitor front bezel to open the OSD menu and then select Image Control 2 Select Clock and Phase 3 Use the function buttons on the monitor front bezel that display up and down arrow icons t...

Страница 32: ... using your monitor go to http www hp com support Select Find your product and then follow the on screen instructions To resolve a hardware or software problem go to http www hp com support Use this site to get more information about your product including links to discussion forums and instructions on troubleshooting You can also find information on how to contact HP and open a support case NOTE ...

Страница 33: ...and product number are located on a label on the rear of the monitor panel You may need these numbers when contacting HP about the monitor model NOTE You may need to partially pivot the monitor panel to read the label Locating the serial number and product number 27 ...

Страница 34: ...burned in image are not covered under the HP warranty Slots and openings in the cabinet are provided for ventilation These openings must not be blocked or covered Never push objects of any kind into cabinet slots or other openings Do not drop the monitor or place it on an unstable surface Do not allow anything to rest on the power cord Do not walk on the cord Keep the monitor in a well ventilated ...

Страница 35: ...inch diagonal Maximum weight unpacked 6 6 kg 14 55 lbs Dimensions include base Height highest position Height lowest position Depth Width 51 37 cm 36 37 cm 21 40 cm 53 88 cm 20 22 inches 14 32 inches 8 43 inches 21 21 inches Tilt 5 to 22 Swivel 45 2 Maximum graphic resolution 1920 x 1080 Optimum graphic resolution 1920 x 1080 Environmental requirements Operating temperature Storage temperature Sto...

Страница 36: ...ity 5 to 35 C 20 to 60 C 41 to 95 F 4 to 140 F 5 to 95 non condensing 20 to 80 non condensing Power source 100 240 VAC 50 60 Hz Input terminal One Type C connector HDMI connector one DisplayPort connector one VGA connector Preset display resolutions The display resolutions listed below are the most commonly used modes and are set as factory defaults The monitor automatically recognizes these prese...

Страница 37: ...here are at least 10 user modes that can be entered and stored Energy saver feature The monitors support a reduced power state The reduced power state will be entered into if the monitor detects the absence of either the horizontal sync signal or the vertical sync signal Upon detecting the absence of these signals the monitor screen is blanked the backlight is turned off and the power light is tur...

Страница 38: ...istive features NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 2...

Результаты поиска

Содержание E243M

Отзывы:

Бренды по названию

Популярные бренды

HP E243M, Руководство пользователя

Результаты поиска

Содержание E243M

Отзывы:

Бренды по названию

Популярные бренды