background image

The process of burning a disc does not begin, or it stops

before completion

Be sure that all other programs are closed.

Turn off Sleep mode and Hibernation.

Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.

Be sure that the disc is inserted properly.

Select a slower write speed and try again.

If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.

Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.

40

Chapter 7   Troubleshooting

Содержание Dv5-1010us - Pavilion - Core 2 Duo GHz

Страница 1: ...Multimedia User Guide ...

Страница 2: ...ormation contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2008 Document Part N...

Страница 3: ...Product notice This user guide describes features that are common to most models Some features may not be available on your computer iii ...

Страница 4: ...iv Product notice ...

Страница 5: ...s 7 2 Multimedia software Using QuickPlay software 9 Using other preinstalled multimedia software 10 Installing multimedia software from a disc 11 3 Audio Connecting external audio devices 13 Checking your audio functions 14 4 Video Connecting an external monitor or projector 16 Connecting an HDMI device 17 Configuring the audio using HDMI select models only 17 Watching TV 19 5 Optical drive Ident...

Страница 6: ...oting The optical disc tray does not open for removal of a CD or DVD 34 The computer does not detect the optical drive 35 A disc does not play 36 A disc does not play automatically 37 A DVD movie stops skips or plays erratically 38 A DVD movie is not visible on an external display 39 The process of burning a disc does not begin or it stops before completion 40 A device driver must be reinstalled 4...

Страница 7: ...ng to music Integrated microphone for recording your own audio Integrated webcam that allows you to capture and share video Preinstalled multimedia software that allows you to play and manage your music movies and pictures Multimedia buttons and hotkeys that provide fast access to multimedia tasks NOTE Your computer may not include all of the components listed The following sections explain how to...

Страница 8: ...volume Slide your finger to the left to decrease volume and to the right to increase volume You can also tap the minus sign on the scroll zone to decrease volume or tap the plus sign on the scroll zone to increase volume 5 Speakers 2 Produce sound 6 Audio out headphone jacks 2 Produce sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio NOTE Whe...

Страница 9: ...on 7 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 8 Volume mute button Mutes and restores speaker sound Identifying your multimedia components 3 ...

Страница 10: ...h movies listen to music and view pictures Pressing the media button launches the QuickPlay program NOTE If the computer has been set up to require a logon password you may be asked to log on to Windows QuickPlay opens after you log on Refer to the QuickPlay software Help for more information 4 Chapter 1 Multimedia features ...

Страница 11: ...skbar b Increase or decrease the volume by moving the slider up or down Click the Mute icon to mute the volume or a Right click the Volume icon in the notification area and then click Open Volume Mixer b In the Device column increase or decrease the volume by moving the slider up or down You can also mute the volume by clicking the Mute icon If the Volume icon is not displayed in the notification ...

Страница 12: ...a activity buttons when a disc is in the optical drive Previous rewind button 1 Play pause button 2 Next fast forward button 3 Stop button 4 Previous rewind button Disc status Button Function Playing Previous rewind button Plays a previous track or chapter Playing fn previous rewind button Rewinds the playback Play pause button Disc status Button Function Not playing Play pause button Plays the di...

Страница 13: ...dia activity hotkey is a combination of the fn key 1 and a function key 2 When an audio CD or a DVD is not playing press fn f9 3 to play the disc When an audio CD or a DVD is playing use the following hotkeys To pause or resume playing the disc press fn f9 3 To stop the disc press fn f10 4 To play the previous track of an audio CD or the previous chapter of a DVD press fn f11 5 To play the next tr...

Страница 14: ...er includes preinstalled multimedia software that allows you to play music watch movies and view pictures The following sections provide details about QuickPlay and other preinstalled multimedia software 8 Chapter 2 Multimedia software ...

Страница 15: ...he HP TV channel streamed in full screen to computers with an Internet connection Playlist upload support Upload your QuickPlay photo playlists to Internet photo albums such as Snapfish Upload your QuickPlay video playlists to YouTube Export your QuickPlay playlist to the CyberLink DVD Suite Pandora Internet radio North America only Listen to music selected just for you streamed from the Internet ...

Страница 16: ...ultimedia software Select Start All Programs and then open the multimedia program you want to use For example if you want to use Windows Media Player to play an audio CD click Windows Media Player NOTE Some programs may be located in subfolders 10 Chapter 2 Multimedia software ...

Страница 17: ...en the installation wizard opens follow the on screen instructions 3 Restart the computer if you are prompted to do so NOTE For details about using software included with the computer refer to the software manufacturer s instructions which may be provided with the software on disc or on the manufacturer s Web site Installing multimedia software from a disc 11 ...

Страница 18: ...kers Record sound using the internal microphone or connect an external microphone Download music from the Internet Create multimedia presentations using audio and images Transmit sound and images with instant messaging programs Stream radio programs select models only or receive FM radio signals Create or burn audio CDs 12 Chapter 3 Audio ...

Страница 19: ...a microphone refer to the information provided with the device For best results remember the following tips Be sure that the device cable is securely connected to the correct jack on your computer Cable connectors are normally color coded to match the corresponding jacks on the computer Be sure to install any drivers required by the external device NOTE A driver is a required program that acts lik...

Страница 20: ...hones To check the record functions of the computer follow these steps 1 Select Start All Programs Accessories Sound Recorder 2 Click Record and speak into the microphone Save the file to your desktop 3 Open Windows Media Player or QuickPlay and play back the sound NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To conf...

Страница 21: ...ables you to use a variety of video features Watch movies Play games over the Internet Edit pictures and video to create presentations Connect external video devices Watch TV including high definition TV select models only 15 ...

Страница 22: ...ctor to the computer To connect a display device connect the device cable to the external monitor port NOTE If a properly connected external display device does not display an image press fn f4 to transfer the image to the device Repeatedly pressing fn f4 alternates the screen image between the computer display and the device 16 Chapter 4 Video ...

Страница 23: ...on the computer 2 Connect the other end of the cable to the video device according to the device manufacturer s instructions 3 Press fn f4 on the computer to switch the image between the display devices connected to the computer Configuring the audio using HDMI select models only To configure first connect an audio or video device such as a high definition TV to the HDMI port on your computer and ...

Страница 24: ...e 1 Select Start Control Panel Hardware and Sound Sound icon 2 Click the Playback tab click Digital Output Device HDMI and then click Set Default 3 Click OK 4 Start QuickPlay or if it is already running close it and then restart it 18 Chapter 4 Video ...

Страница 25: ...streaming may not be available in all regions and may also require additional hardware or services such as a high speed Internet connection QuickPlay TV mode supports the following options Slingbox Plays current TV broadcasts from your home TV EPG Displays the EPG electronic program guide Live TV Plays live TV broadcasts Recorded TV Displays programs recorded from the TV Schedule Displays all curr...

Страница 26: ...o play in the preview window 4 To watch in full screen format press the right arrow to move the cursor to the preview window and then press the OK button NOTE You can also use the keyboard to perform these steps For more information on using QuickPlay to watch TV refer to the QuickPlay software help 20 Chapter 4 Video ...

Страница 27: ...uter You will see a list of all the devices installed on your computer including your optical drive You may have one of the following types of drives DVD ROM Drive DVD RW R and CD RW Combo Drive DVD RW R and CD RW Combo Drive with Double Layer DL support HD DVD R Drive with SuperMulti DVD R RW Double Layer DL support HD DVD ROM Drive with SuperMulti DVD R RW Double Layer DL support LightScribe DVD...

Страница 28: ...al drive type Write to CD RW Write to DVD RW R Write to DVD R DL Write label to LightScribe CD or DVD RW R Write to HD DVD DVD RW R and CD RW Combo Drive Yes Yes No No No DVD RW R and CD RW Combo Drive with DL support Yes Yes Yes No No HD DVD R Drive with SuperMulti DVD R RW DL support Yes Yes Yes No Yes HD DVD ROM Drive with SuperMulti DVD R RW DL support Yes Yes Yes No No LightScribe DVD RW R an...

Страница 29: ...cannot be erased or written over CD RW discs Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use blank DVD R discs to perm...

Страница 30: ...ndard DVD Also called BD Blu ray Disc is a high density optical disc format for the storage of digital information including high definition video A single layer Blu ray Disc can store 25 GB over five times the size of a single layer DVD at 4 7 GB A dual layer Blu ray Disc can store 50 GB almost 6 times the size of a dual layer DVD at 8 5 GB Typical uses include the following Storage of large amou...

Страница 31: ...aps into place 6 Close the disc tray 7 If you have not yet configured AutoPlay the AutoPlay dialog box opens and asks how you want to use the media content Choose QuickPlay or Windows Media Player both preinstalled on your computer NOTE After you insert a disc a short pause is normal If Sleep or Hibernation is initiated during playback of a disc you may experience the following behaviors Your play...

Страница 32: ... and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray 7 Launch the DVD playback feature in QuickPlay by doing one of the following Press the DVD button on the control panel or Press the media...

Страница 33: ...maining is displayed on the DVD Region tab To change settings through the operating system 1 Select Start Computer System properties 2 In the left pane click Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows set...

Страница 34: ... the process for creating an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 software installed To burn a CD or DVD follow these steps 1 Download or copy the source files into a folder on your hard drive 2 Insert a blank CD or DVD into the optical drive 3 Select Start All Programs and then select the name of the soft...

Страница 35: ...2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case Removing an optical disc CD or DVD 29 ...

Страница 36: ...ou to experiment with the following features Video Record and play back webcam video You can also e mail or upload video to YouTube using the icon on the software interface Streaming video When you open your instant message program YouCam displays a floating toolbar that lets you add graphic effects Special effects Add frames filters and emoticons to your snapshots and video Snapshots Take single ...

Страница 37: ...ng multimedia files to someone on another LAN or outside your network firewall temporarily disable the firewall perform the task you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall as necessary and adjust the policies and settings of other intrusion detection systems For additional information contact your network administrator or IT depar...

Страница 38: ...is distinct from saturation which measures the intensity of the hue Saturation Controls the strength of color in the final image A higher saturation setting creates a bolder image a lower saturation setting creates a more subtle image Sharpness Controls the definition of edges in an image A higher sharpness setting creates a more defined image a lower sharpness setting creates a softer image Gamma...

Страница 39: ...7 Troubleshooting The following sections describe several common issues and resolutions 33 ...

Страница 40: ...y is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case 34 Chapter 7 Troubl...

Страница 41: ...pe device manager in the Start Search box As you type search results are listed in the pane above the box 3 In the results pane click Device Manager If prompted by User Account Control click Continue 4 In the Device Manager window click the plus sign next to DVD CD ROM drives unless a minus sign is already showing Look for an optical drive listing If the drive is not listed install or reinstall th...

Страница 42: ...er of the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off printers and scanners and unplug cameras and portable handheld devices Disconnecting these Plug...

Страница 43: ...ted in the pane above the box 2 In the results pane click Autoplay If prompted by User Account Control click Continue 3 Select the check box for Use AutoPlay for all media and devices and then click Save A CD or DVD should now start automatically when it is inserted into the optical drive A disc does not play automatically 37 ...

Страница 44: ...the following suggestions Log off the Internet Change the color properties of the desktop 1 Right click on a blank area of the computer desktop and select Personalize Display Settings 2 Set Colors to Medium 16 bit if this setting is not already selected Disconnect external devices such as a printer scanner camera or handheld device 38 Chapter 7 Troubleshooting ...

Страница 45: ...rnal display primary a Right click on a blank area of the computer desktop and select Personalize Display Settings b Specify a primary display and a secondary display NOTE When using both displays the DVD image will not appear on any display designated as the secondary display To get information about a multimedia question not covered in this guide go to Start Help and Support A DVD movie is not v...

Страница 46: ...er guides for more information about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Reinstall the disc burning device driver located in the DVD CD ROM drives category in Device Manag...

Страница 47: ...e with the restart 7 Reopen Device Manager if necessary and then verify that the drivers are once again listed 8 Try running your program again If uninstalling and reinstalling the default device drivers does not correct the problem you may need to update your drivers using the procedures in the following section Obtaining the latest HP device drivers You can obtain the latest HP device drivers in...

Страница 48: ...he operation of the device Obtaining the latest Windows device drivers You can obtain the latest Windows device drivers by using Microsoft Update This Windows feature can be set to automatically check for and install updates for the Windows operating system and other Microsoft products To use Microsoft Update 1 Open your Internet browser and go to http www microsoft com 2 Click Security Updates 3 ...

Страница 49: ... headphones 2 high definition devices connecting 17 I internal microphone identifying 2 issues resolving 33 J jacks audio in microphone 3 audio out headphone 2 M media activity buttons 6 media activity hotkeys 7 media button 4 microphone internal 2 monitor connecting 16 movie watching 26 multimedia buttons 4 multimedia components identifying 2 multimedia software 8 10 multimedia software installin...

Страница 50: ...ows drivers 42 TV watching 19 V video features 15 volume 5 volume buttons 5 volume mute button identifying 3 volume scroll zone identifying 2 W watching TV 19 webcam 2 webcam light 2 webcam properties adjusting 32 webcam tips 31 webcam using 30 44 Index ...

Страница 51: ......

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