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30

Chapter 7 Troubleshooting

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Содержание Dv4 1140go - Pavilion Entertainment - Core 2 Duo GHz

Страница 1: ...Drives User Guide ...

Страница 2: ...ormation contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2008 Document Part N...

Страница 3: ...Product notice This user guide describes features that are common to most models Some features may not be available on your computer iii ...

Страница 4: ...iv Product notice ...

Страница 5: ...utoPlay 8 Changing DVD region settings 9 Observing the copyright warning 10 Copying a CD or DVD 11 Creating or burning a CD or DVD 12 Removing an optical disc CD or DVD 13 3 Improving hard drive performance Using Disk Defragmenter 14 Using Disk Cleanup 14 4 Using HP ProtectSmart Hard Drive Protection Identifying HP ProtectSmart Hard Drive Protection status 16 Using HP ProtectSmart Hard Drive Prote...

Страница 6: ...play 27 A disc does not play automatically 28 The process of burning a disc does not begin or it stops before completion 29 A DVD playing in Windows Media Player produces no sound or display 30 A device driver must be reinstalled 31 Obtaining the latest HP device drivers 31 Obtaining the latest Windows device drivers 32 Index 33 vi ...

Страница 7: ...nd then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while the optical drive select models only is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid ex...

Страница 8: ...mputer Identify what kind of device is installed in your computer to see its capabilities The optical drive allows you to read data discs play music and watch movies If your computer includes a Blu ray Disc ROM Drive then you can also watch high definition video from disc 2 Chapter 2 Using an optical drive select models only ...

Страница 9: ...owing types of drives DVD ROM Drive DVD RW R and CD RW Combo Drive DVD RW R and CD RW Combo Drive with Double Layer DL support LightScribe DVD RW R and CD RW Combo drive with Double Layer DL support Blu ray Disc ROM Drive with SuperMulti DVD R RW Double Layer DL support NOTE Some of the drives listed above may not be supported by your computer Identifying the installed optical drive 3 ...

Страница 10: ...ives Some optical drives can also write to optical discs as described in the following table Optical drive type Write to CD RW Write to DVD RW R Write to DVD RW DL Write label to LightScribe CD or DVD RW R SuperMulti DVD RW and CD RW Combo Drive with DL support Yes Yes Yes No SuperMulti LightScribe DVD RW and CD RW Combo Drive with DL support Yes Yes Yes Yes Blu ray Disc ROM with SuperMulti DVD R ...

Страница 11: ...it cannot be erased or written over CD RW discs Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use blank DVD R discs to p...

Страница 12: ...gle layer Blu ray Disc can store 25 GB over five times the size of a single layer DVD at 4 7 GB A dual layer Blu ray Disc can store 50 GB almost 6 times the size of a dual layer DVD at 8 5 GB Typical uses include the following Storage of large amounts of data High definition video playback and storage 6 Chapter 2 Using an optical drive select models only ...

Страница 13: ...bel side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray If you have not yet configured AutoPlay as described in the following section an AutoPlay dialog box opens It prompts you to select how you want to use the media ...

Страница 14: ...dia and devices check box at the upper left of the computer screen is selected 3 Click Choose a default and then select one of the available options for each media type listed 4 Click Save to confirm your selections NOTE For more information about AutoPlay refer to Windows Help 8 Chapter 2 Using an optical drive select models only ...

Страница 15: ...aining is displayed on the DVD Region tab To change settings through the operating system 1 Select Start Computer System properties 2 In the left pane click Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows sett...

Страница 16: ...y power Before writing to a disc close all open programs except the disc software you are using Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc Save the information to your hard drive and then burn from your hard drive to the destination disc Do not use the computer keyboard or move the computer while the computer is writing to a disc The...

Страница 17: ...e disc you want to copy into the optical drive 3 Click Copy at the bottom right of the screen 4 When prompted remove the source disc from the optical drive and insert a blank disc into the drive After the information is copied the disc you created ejects automatically Copying a CD or DVD 11 ...

Страница 18: ...or creating an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 software installed To burn a CD or DVD follow these steps 1 Download or copy the source files into a folder on your hard drive 2 Insert a blank CD or DVD into the optical drive 3 Select Start All Programs and then select the name of the software you want ...

Страница 19: ...2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case Removing an optical disc CD or DVD 13 ...

Страница 20: ...schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Select Start All Programs Accessories System Tools Disk Defragmenter 2 Click Defragment now NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changin...

Страница 21: ...ng on battery power A short time after the end of one of these events HP ProtectSmart Hard Drive Protection returns the hard drive to normal operation NOTE If the swappable bay contains a hard drive the hard drive is protected by HP ProtectSmart Hard Drive Protection Hard drives installed in optional docking devices or connected to USB ports are not protected by HP ProtectSmart Hard Drive Protecti...

Страница 22: ... icon To enable the notification area icon 1 Select Start Control Panel Hardware and Sound HP ProtectSmart Hard Drive Protection NOTE If prompted by User Account Control click Allow 2 On the Icon in System Tray row click Show 3 Click OK If HP ProtectSmart Hard Drive Protection has parked the drive the computer will behave in the following ways The computer will not shut down The computer will not ...

Страница 23: ... Additionally members of an Administrator group can change the privileges for non Administrator users Determine whether a drive in the system is supported To open the software and change settings follow these steps 1 In Mobility Center click the hard drive icon to open the HP ProtectSmart Hard Drive Protection window or Select Start Control Panel Hardware and Sound HP ProtectSmart Hard Drive Prote...

Страница 24: ...ter on by pressing the power button Then shut down the computer through the operating system To remove the hard drive 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface 6 Remove the battery from the computer 7 With the hard drive bay ...

Страница 25: ... Remove the 3 hard drive screws 10 Pull the hard drive tab to the left 1 and then lift the hard drive away from the computer 2 To install a hard drive 1 Insert the hard drive into the hard drive bay 1 19 ...

Страница 26: ...d drive to the right until it snaps into place 2 3 Replace the 3 hard drive screws 4 Align the tabs 1 on the hard drive cover with the notches on the computer 5 Close the cover 2 20 Chapter 5 Replacing the hard drive ...

Страница 27: ...6 Tighten the hard drive cover screws 3 21 ...

Страница 28: ...r the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system To remove a drive from the swappable bay 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat sur...

Страница 29: ...8 Remove the drive from the swappable bay To insert a drive in the swappable bay Insert the drive into the swappable bay and push in until it snaps into place 23 ...

Страница 30: ...7 Troubleshooting The following sections describe several common issues and resolutions 24 Chapter 7 Troubleshooting ...

Страница 31: ...then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case The optical disc tray does not open f...

Страница 32: ...art and type device manager in the Start Search box As you type search results are listed in the pane above the box 3 In the results pane click Device Manager If prompted by User Account Control click Continue 4 In the Device Manager window click the plus sign next to DVD CD ROM drives unless a minus sign is already showing Look for an optical drive listing If the drive is not listed install or re...

Страница 33: ...ither of the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off printers and scanners and unplug cameras and portable handheld devices Disconnecting these P...

Страница 34: ... listed in the pane above the box 2 In the results pane click Autoplay If prompted by User Account Control click Continue 3 Select the check box for Use AutoPlay for all media and devices and then click Save A CD or DVD should now start automatically when it is inserted into the optical drive 28 Chapter 7 Troubleshooting ...

Страница 35: ...mation about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Reinstall the disc burning device driver located in the DVD CD ROM drives category in Device Manager The process of burnin...

Страница 36: ... Media Player produces no sound or display Use QuickPlay or DVDPlay to play a DVD QuickPlay and DVDPlay are installed on the computer and are also available from the HP Web site at http www hp com 30 Chapter 7 Troubleshooting ...

Страница 37: ...ue with the restart 7 Reopen Device Manager if necessary and then verify that the drivers are once again listed 8 Try running your program again If uninstalling and reinstalling the default device drivers does not correct the problem you may need to update your drivers using the procedures in the following sections Obtaining the latest HP device drivers You can obtain the latest HP device drivers ...

Страница 38: ...he operation of the device Obtaining the latest Windows device drivers You can obtain the latest Windows device drivers by using Microsoft Update This Windows feature can be set to automatically check for and install updates for the Windows operating system and other Microsoft products To use Microsoft Update 1 Open your Internet browser and go to http www microsoft com 2 Click Security Updates 3 ...

Страница 39: ...ProtectSmart Hard Drive Protection 15 installing 19 removing 18 replacing 18 hard drive HP ProtectSmart Hard Drive Protection 15 installing 19 removing 18 replacing 18 HP ProtectSmart Hard Drive Protection 15 L light drive 16 M maintenance Disk Cleanup 14 Disk Defragmenter 14 O optical disc removing 13 optical drive 2 R region codes DVD 9 S software Disk Cleanup 14 Disk Defragmenter 14 SuperMulti ...

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