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6.

Enter your Contact information, Equipment location, the Support Case Manager PIN, and detailed
information about your request.

7.

Click 

Submit

.

The Contact & equipment location Information screen displays.

8.

Verify, change, or enter the information in the Contact & equipment location Information screen, then
click 

Submit

.

Your request is submitted. A member of the support team will contact you.

26

Proactive Care

Содержание ConvergedSystem 500

Страница 1: ...s Administration Operations and Troubleshooting Guide Part Number 774751 401 Published December 2018 Edition 10 Abstract This document describes the administration operation and troubleshooting of the HPE ConvergedSystem 500 for SAP HANA Scale up configurations ...

Страница 2: ...puter Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments ...

Страница 3: ...AP HANA Studio 15 YaST 15 Secure terminal emulator and file copy 16 X windows server 16 IP addresses 16 Managing licenses 16 Encryption 16 Managing users 18 Updates 18 Power on sequence 18 Power off sequence 18 Backups 19 HPE OneView and ConvergedSystem SAP HANA Appliances 19 SAP HANA best practices 19 Troubleshooting 21 Common problem resolution 21 Service notifications 21 Safety considerations 2...

Страница 4: ...nd other resources 27 Accessing Hewlett Packard Enterprise Support 27 Accessing updates 27 Customer self repair 28 Remote support 28 Warranty information 28 Regulatory information 29 Documentation feedback 29 4 ...

Страница 5: ... fifteen 1 8TB SAS disks and five SSD disks SmartCache for maximum availability and performance Each 2TB 3TB and 4TB model is always paired with a D3700 one I O controller enclosure with fifteen 1 8TB SAS disks and five 400GB SSD SmartCache for maximum availability and performance An in memory database requires high performance storage for data and log storage to preserve the integrity and availab...

Страница 6: ...provides an overview of the components used in the 128GB 256GB 384GB 512GB 768GB 1TB and 1 5TB configurations and the 2TB 3TB and 4TB configurations The HPE Rack is optional and provides space for multiple single node solutions Figure 1 provides a view of the 128GB 256GB 384GB 512GB 768GB 1TB and 1 5TB configurations and Figure 2 provides a view of the 2TB 3TB and 4TB configurations Figure 1 128GB...

Страница 7: ...s 4U of rack space Software SLES 12 SP1 for SAP HANA RHEL 7 2 SAP HANA Enterprise SPS12 HPE Insight and Systems Insight Management Agents Server Block One HPE ProLiant DL580 Gen9 E7 8880 v4 2 1GHz E7 8890 v4 2 2 GHz with two or four processors 128GB 256GB 384GB 512GB 768GB 1TB and 1 5TB of RAM 1x SmartArray P431 4G FBWC 12GB 2Port Ext SAS Controller optional 1x 4 Port 1GbE LAN ALOM 1x 4 Port 1GbE ...

Страница 8: ...d Internal Storage Block components for 2TB 3TB and 4TB models Each configuration occupies 6U of rack space Software SLES 12 SP1 for SAP HANA RHEL 7 2 with SAP HANA SAP HANA Enterprise SPS12 HPE Insight and Systems Insight Management Agents Server Block One HPE ProLiant DL580 Gen9 E7 8880 v4 2 1GHz E7 8890 v4 2 2GHz with four processors 2TB 3TB and 4TB of RAM 1x SmartArray P830i 4G FBWC 12G 2Port ...

Страница 9: ...nfiguring SAP HANA it is assumed that the ConvergedSystem 500 for SAP HANA Single System Scale up has been installed by Hewlett Packard Enterprise service teams and connected to your network It is also assumed that you know the operational components pieces their location how to address them how to login The following information is required for deployment and configuration Management system IP ad...

Страница 10: ...c types onto their own LANs or VLANs as best fits the customer environment Management and iLO networks may be merged depending on the data center requirements These connections are typically setup at the Hewlett Packard Enterprise factory prior to delivery of the appliance or can be configured at installation time Hewlett Packard Enterprise provides bonding across network cards to protect the conn...

Страница 11: ...E p6p3 Backup 6 bond3 PCI 6 Port1 1GigE p6p4 user BI 7 bond6 PCI 6 Port1 10GigE p7p2 Replication 8 bond6 ALOM Port1 10GigE p8p2 Replication 9 bond8 ALOM Port1 1GigE em49 data1 10 bond4 ALOM Port2 1GigE em50 Management 11 bond7 ALOM Port3 1GigE em51 Backup 12 bond3 ALOM Port4 1GigE p6p1 data1 Figure 5 HPE ConvergedSystem 4 Socket 128GB 256GB 384GB 512GB 768GB 1TB 1 5TB 2TB 3TB 4TB appliance network...

Страница 12: ... PCI 5 Port1 10 40GigE p5p1 backup 13 bond2 PCI 8 Port2 10 40GigE p8p2 data10 14 bond9 PCI 6 Port3 1GigE p6p3 quorum The minimum requirements are for iLO and Data management networks to be configured All hostnames must follow SAP requirements as specified in SAP note 611361 CS500 Scale up storage The file system layout for the HPE ConvergedSystem 500 for SAP HANA Single System Scale up is shown in...

Страница 13: ...rectories are entered in the etc fstab file where Linux file systems are normally entered for mounting hana backup location is used for temporary HANA database backup This location cannot be used for regular backups Introduction 13 ...

Страница 14: ...sk Responsible Patching of Firmware Hewlett Packard Enterprise Patching of Operating System Customer 1 Optional HPE Technical Services Patching of SAP HANA Platform components Customer Patching of peripheral components Customer Upgrade of Operating System Hewlett Packard Enterprise Update of SAP HANA platform components Customer 1 The customer is generally responsible for maintenance of the SAP HA...

Страница 15: ...tt Packard Enterprise provides support services to help protect your investment in this appliance Contacts for support services for the software and firmware updates for the appliance are provided in your support agreement CS500 Scale up tools Tools such as HPE Insight Remote Support IRS might require installation on a separate Microsoft Windows server before some support tasks can be run These to...

Страница 16: ... Software Licensing Portal to retrieve your SuSE activation token 3 Once you retrieve your activation token go to the SuSE website to activate your subscriptions 4 For RHEL go to the Red Hat website to activate your subscriptions Encryption ConvergedSystem 500 provides encryption features The encryption feature is a licensed feature that must be purchased When this manual was produced the part num...

Страница 17: ... enable encryption for other controllers available on other slots 4 Verify if encryption is enabled at the controller level host hpssacli ctrl slot 0 show grep Encryption Enabled Encryption Enabled 5 Enable encryption on the logical drives NOTE Encryption is not required for SSD drives used for caching logs and data Once encryption is enabled at the controller level logical drives will also have t...

Страница 18: ...NA see the SAP HANA Administration Guide Managing SAP HANA Users For SLES see the YaST User and Group Administration dialog For RHEL see Managing Users and Groups in the Red Hat Enterprise Linux System Administrator s Guide For the other components see the appropriate user guide Updates Hewlett Packard Enterprise Support offers a variety of update and upgrade services to keep your HPE ConvergedSys...

Страница 19: ...ote monitoring would override the HPE Insight Remote Support HPE IRS solution configuration information impacting proper case routing for your SAP HANA appliance to the appropriate HANA support resources When using both HPE IRS and HPE OneView to monitor a CS500 SAP HANA appliance use HPE IRS for remote monitoring and use HPE OneView for local monitoring of devices HPE recommends engaging HPE Poin...

Страница 20: ...e personnel only Connecting the appliance to the Customer Enterprise Network Replacing any cables on the appliance NOTE HPE recommends using HPE cables only Use of non HPE cables will not guarantee proper contacts and the appliance might not function correctly Updating the kernel Do not use Operating System file systems for saving any other files or for backups Do not update any of the kernel para...

Страница 21: ...cables are properly aligned and securely connected If a device has latches be sure they are completely closed and locked Server and storage issues For server and storage use the Service Pack for ProLiant tools to check for basic operational statistics For networking isolate to the network and port using ping and troubleshoot from this point Ensure that all the files systems including HANA data and...

Страница 22: ...zards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface c...

Страница 23: ...iners Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or compute...

Страница 24: ...n Architecture SAP HANA SAP HANA Platform Documentation SAP HANA Administration Guide SAP HANA Server Installation and Update Guide ProLiant Servers storage and miscellaneous HPE ProLiant DL560 Server HPE D3710 Disk Enclosure Insight Remote Support SUSE Linux Enterprise Server SLES 12 Red Hat Linux Enterprise Server RHEL 7 3 24 Resources ...

Страница 25: ...rprise Support Center HPESC website http www hpe com support hpesc select My HPE Support sign in and sign in with your HPE Passport ID 2 Select Submit or manage support cases The Support Case Manager screen displays 3 Under More support options click Submit or manage support cases The Support Case Manager screen displays 4 Under Submit a case enter your Service Agreement Identifier SAID then click...

Страница 26: ...mation about your request 7 Click Submit The Contact equipment location Information screen displays 8 Verify change or enter the information in the Contact equipment location Information screen then click Submit Your request is submitted A member of the support team will contact you 26 Proactive Care ...

Страница 27: ...omponents Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downlo...

Страница 28: ...on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconnected HPE Proactive Care services www hpe com services proactivecare HPE Proactive ...

Страница 29: ...nfo reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see www hpe com info environment Documentation feedback Hewlett Packard Enterprise is committed to providing documen...

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