Troubleshooting
Common problem resolution
The following list provides some recommendations for starting the troubleshooting process.
Before calling for service, perform the following basic troubleshooting procedures. If the following
procedures do not solve your problem, follow the instructions outlined in "
Proactive Care electronic
case logging
."
Power and connectivity issues
Isolate the problem to the component level by checking power and connectivity.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
• Be sure all power cords are securely connected.
• Be sure all network cables are properly aligned and securely connected.
• If a device has latches, be sure they are completely closed and locked.
Server and storage issues
• For server and storage, use the Service Pack for ProLiant tools to check for basic operational
statistics.
• For networking, isolate to the network and port using ping and troubleshoot from this point.
• Ensure that all the files systems, including HANA data and log, have enough free space.
HANA Studio tools (database issues)
HANA Studio has monitoring capability. Use this tool to discover issues with the HANA software.
Service notifications
To search for service notifications, see the
Hewlett Packard Enterprise Support Center
. Enter the
product name or number, and then click
Go
. Select
Advisories, Bulletins and Notices
. The complete list
of documents is displayed.
Troubleshooting
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