Troubleshooting
Getting Started
A–9
Contact Customer Care
If you are unable to find the help you need by using the Help and
Support Center at
Start > Help and Support
, you might need to
contact Customer Care.
Preparing to Call Customer Care
To receive the fastest possible resolution of your problem, have
the notebook and the following information available when
you call.
■
Serial number (S/N) and product number (P/N), which are
provided on the Service Tag.
❏
The Service Tag label is affixed to the bottom of the
notebook.
❏
To display the Service Tag information on the notebook
screen:
Select
Start > Help and Support.
■
Purchase date on the invoice.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
If an optional printer is connected to the notebook, the
manufacturer and model of the printer.
■
Operating system version number and registration number.
To display the operating system version number and
registration number:
Select
Start > Help and Support.
(On some notebook
models, the registration number might be identified in the
Operating System table as the
Product Id).
