Remote diagnostics and repair
The HP Compaq dc7800 with built-in Intel vPro Technology sends a policy-based alert
to the IT Management Console.
Before the user can even make that help desk call, the IT department is working on the
problem using remote hardware-based diagnostic and repair capabilities including:
•
Remote Boot:
Integrated drive electronics redirect (IDE-R), allows authorized
technicians to change the PC’s boot device to a standard image.
•
Console Redirection:
Provided through serial over LAN (SOL), where technician can
note problems with the boot process as the BIOS, operating system and drivers
attempt to load.
•
Issue Identification and Resolution:
Replacement drivers or missing .DLL files can be
pushed down-the-wire to bring the PC back into a managed state.
•
System Re-imaging:
Quickly restore PCs by pushing existing images out remotely.
Use the HP Compaq dc7800
with Intel vPro Technology to:
• Significantly reduce on-site service calls for
problem resolution
• Remotely repair PCs even if user operating
system and applications are infected
• Increase end-user productivity through less PC
downtime
• Free up IT resources for additional projects
6
