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3 Getting Telephone Assistance

Before You Call Hewlett-Packard

14

English

Customer Support Centers

The following table shows the times at which your HP Customer
Support Center is available to give advice.

Remote Support Services

If your computer has communications facilities, then you will be able to
take advantage of the Remote Support Service that is preinstalled on
your computer.

Using this feature, an HP-authorized customer support engineer can
quickly diagnose and solve problems on your computer by directly
accessing it via the telephone line.

HP-authorized customer support engineers will determine if it is
necessary to use this software and will advise you on how to help them.
They will always ask for your consent before using this software.

Note

If your computer has a modem installed, in certain cases the support agency
may offer to connect to your computer remotely to diagnose a problem. See
Remote Services Support for further details.

Region

Availability

Registration
required?

U.S.A. and
Canada

Monday - Friday 06:00-22:00 MST

Saturday 09:00 - 16:00 MST

Yes

Europe

Standard office hours

Yes

Asia/Pacific

Standard office hours (evening hours available in
certain countries)

No

Latin America

Standard office hours (evening hours available in
certain countries)

No

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Содержание Brio 8000

Страница 1: ...English Getting Support Includes HP Software and Hardware Warranties and HP Software License Agreement ussegs bk usecovr fb4 Page i Monday June 16 1997 2 02 PM ...

Страница 2: ... document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard Company Please read and agree with the HP Software License Agreement prior to the use of any software provided by Hewlett Packard For warranty information ref...

Страница 3: ...Getting Support ussegs bk ussefm fb4 Page iii Monday June 16 1997 2 02 PM ...

Страница 4: ...ns the software license agreement and product warranty information The book is divided into sections covering the following topics Safety Information What to Do First Where to Get Help Getting Telephone Assistance Recycling Your Computer Technical Characteristics Regulatory Warranty and Software License Agreement Information ussegs bk ussefm fb4 Page iv Monday June 16 1997 2 02 PM ...

Страница 5: ...knowledgement Trademark Acknowledgement CompuServe is a trademark of CompuServe Inc Microsoft MS DOS and Windows are U S registered trademarks of Microsoft Corporation ussegs bk ussefm fb4 Page v Monday June 16 1997 2 02 PM ...

Страница 6: ...an easily accessible electrical outlet Check that the correct voltage is selected for your country the voltage is set during manufacturing and should already be correct Never remove the computer s cover without first removing the power cord and any connection to a telecommunications network Always replace the cover before switching on the computer To avoid electric shock do not open the power supp...

Страница 7: ...g storm Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during a lightning storm There may be ...

Страница 8: ...Important Safety Information viii English ussegs bk ussefm fb4 Page viii Monday June 16 1997 2 02 PM ...

Страница 9: ...i 1 What to Do First What to Do First 2 Introduction 2 HP Authorized Support Representative or Reseller 2 Making a Note of Your Computer Configuration 3 Registering Your Computer North America and Europe 5 2 Where to Get Help Where to Get Help 8 If You Have Problems and Your Computer Is Running 8 9 If You Have Problems and Your Computer Is Not Running 9 HP PC Software Assist 10 3 Getting Telephone...

Страница 10: ...ting HP for Assistance 16 HP Marketing Headquarters 17 4 Recycling Your Computer Recycling Your Computer 20 5 Technical Characteristics Physical Characteristics 22 6 Regulatory and Warranty Information Regulatory Information 26 HP Hardware Warranty 33 HP Software Warranty 36 HP Software License Agreement 38 Index 41 ussegs bk ussegs toc Page x Monday June 16 1997 2 02 PM ...

Страница 11: ...1 What to Do First ussegs bk usegsup1 fb4 Page 1 Monday June 16 1997 2 02 PM ...

Страница 12: ...ostic tools to help you analyze and fix your problems To access the HP support center click Start HP support center HP Authorized Support Representative or Reseller Your local HP authorized support representative or reseller is the first point of contact if you need advice or assistance Your local HP authorized support representative is trained on the range of PC products is familiar with their co...

Страница 13: ...l number product number localization code support ID You can find these details by clicking the Support details button in the HP support center click Start HP support center Print these details out and make sure that you have them in front of you if you call for support If your computer is not working use the details printed on the label located on the top of the computer box ussegs bk usegsup1 fb...

Страница 14: ...our Computer Configuration 4 English Note any additional details in the table below Additional installed software Additional installed accessories Date of purchase Place of purchase ussegs bk usegsup1 fb4 Page 4 Monday June 16 1997 2 02 PM ...

Страница 15: ...C button In North America if your computer has a modem that is connected to a phone line HP strongly recommends that you register electronically using the online registration utility This provides you with the customer support center telephone number and speeds up the support process If you cannot start your computer you can register your details directly with HP by calling one of the numbers list...

Страница 16: ...1 What to Do First Registering Your Computer North America and Europe 6 English ussegs bk usegsup1 fb4 Page 6 Monday June 16 1997 2 02 PM ...

Страница 17: ...2 Where to Get Help ussegs bk usegsup2 fb4 Page 7 Monday June 16 1997 2 02 PM ...

Страница 18: ...ers paper document supplied with your computer Get answers to frequently asked questions Introduction to Windows 95 paper document supplied with your computer Windows 95 online help Click Start Help Get answers on how to use Windows 95 features Software application online help Click Help from the menu bar of the application you are using Get help on how to use the specific application features Wor...

Страница 19: ...sed from the reseller Telephone support See Chapter 3 for a list of free and fee based services Talk to an HP authorized customer support engineer for help on solving your problem Use This To Do This Getting Started paper document supplied with your computer Check that you installed your computer properly Questions Answers paper document supplied with your computer Get answers to frequently asked ...

Страница 20: ...you to use a toll free number where this is available to call HP for assistance in installing configuring and using over 100 industry leading multi vendor applications The support pack comes in packages of 3 and 25 incidents for business hours or extended business hours support You can purchase this support pack at any time from your local reseller It is not limited to any specific computer caller...

Страница 21: ...3 Getting Telephone Assistance ussegs bk usegsup3 fb4 Page 11 Monday June 16 1997 2 02 PM ...

Страница 22: ...formation messages that you have received Be in front of your computer when you call with your computer running and your manuals easily available Scope of Support The following table indicates whether you are entitled to free support or not Type of problem Free support period Support Options Installing Windows 95 30 days from the date of purchase Per incident fee based service available after 30 d...

Страница 23: ...er or software vendor Installing preloaded software2 30 days from the date of purchase Per incident fee based service available after 30 days Using preloaded software not available HP PC Software Assist1 support pack Refer to your HP authorized reseller or software vendor Installing and using software applications other than those preloaded by HP not available HP PC Software Assist1 support pack R...

Страница 24: ...ed customer support engineers will determine if it is necessary to use this software and will advise you on how to help them They will always ask for your consent before using this software Note If your computer has a modem installed in certain cases the support agency may offer to connect to your computer remotely to diagnose a problem See Remote Services Support for further details Region Availa...

Страница 25: ...are responsible for backing up your files HP strongly recommend that you do this on a regular basis In no event will HP or its suppliers be liable for direct indirect special or consequential damages for incidents which may occur as a result of the Remote Support Service ussegs bk usegsup3 fb4 Page 15 Monday June 16 1997 2 02 PM ...

Страница 26: ...dalajara 91 800 90529 toll free 264 2075 or 264 1564 363 1212 91 800 22147 Venezuela 02 207 8205 Other Latin American countries 1 305 267 4220 Europe Registration Voice Belgique België 02 626 88 05 Français 02 626 88 04 Flemish Danmark 3929 4699 English Deutschland 0180 5 3942 España 902 33 44 44 France 04 50 43 98 51 Ireland 01 662 5525 Italia 02 2 641 0072 Nederland 020 606 8701 Österreich 0660 ...

Страница 27: ...TIN AMERICA Hewlett Packard Latin Am Hdqtrs Prolongacion Reforma No 700 Col Lomas de Santa Fe 01210 Mexico D F Del Alvaro Obregon Mexico USA Intercon Operations Hdqtrs Hewlett Packard Company 3495 Deer Creek Road P O Box 10495 Palo Alto CA 94303 0896 USA EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P O Box 1217 Meyrin 2 Geneva Switzerland MIDDLE EAST AFRICA Middl...

Страница 28: ...3 Getting Telephone Assistance Contacting HP for Assistance 18 English ussegs bk usegsup3 fb4 Page 18 Monday June 16 1997 2 02 PM ...

Страница 29: ...4 Recycling Your Computer ussegs bk usegsup4 fb4 Page 19 Monday June 16 1997 2 02 PM ...

Страница 30: ...back program in several countries The collected equipment is sent to one of the HP recycling facilities in Europe or the USA As many parts as possible are re used and the remainder are recycled Special care is taken of batteries and other potentially toxic substances which are reduced to non harmful elements by means of a special chemical process If you require more information about the product t...

Страница 31: ...5 Technical Characteristics ussegs bk usegsup5 fb4 Page 21 Monday June 16 1997 2 02 PM ...

Страница 32: ...16 34 inches Footprint 0 085 m2 0 91 sq ft Acoustic noise emission LW 39 dBA as defined by DIN 45635 T 19 and ISO 7779 Power supply Input voltage 100 127 VAC and 200 240 VAC Input frequency 50 60 Hz Maximum output power 160 W continuous Characteristics other models Description Weight excluding keyboard and display 11kilograms 24 2 pounds Dimensions 43 cm Depth by 18 5 cm Width by 39 5 cm Height 16...

Страница 33: ...idity ranges may vary depending on the mass storage devices installed High humidity levels can cause improper operation of disk drives Low humidity ranges can aggravate static electricity problems and cause excessive wear of the disk surface ussegs bk usegsup5 fb4 Page 23 Monday June 16 1997 2 02 PM ...

Страница 34: ...5 Technical Characteristics Physical Characteristics 24 English ussegs bk usegsup5 fb4 Page 24 Monday June 16 1997 2 02 PM ...

Страница 35: ...6 Regulatory and Warranty Information ussegs bk useregs fb4 Page 25 Monday June 16 1997 2 02 PM ...

Страница 36: ... 60950 1992 A1 A2 A3 EMC CISPR 22 1993 EN 55022 1994 Class B EN 50082 1 1992 IEC 801 2 1992 prEN55024 2 1992 4kV CD 8 kV AD IEC 801 3 1984 prEN55024 3 1991 3 V m IEC 801 4 1988 prEN55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines IEC 555 2 1982 A1 1985 EN 60555 2 1987 IEC 1000 3 3 1994 EN 61000 3 3 1995 Supplementary information The product herewith complies with the requirements of the Low Volta...

Страница 37: ...tions Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Safety Warning for the USA and Canada If the power cord is not supplied with the computer select the proper power cord according to your local national electric code Si le cordon secteur n est pas livré avec votre ordinateur utilisez un cordon secteur en accord avec votre cod...

Страница 38: ...gefahr Zu lhrer eigenen Sicherheit sollten Sie nicht versuchen die Batterie wiederaufzuladen zu zerlegen oder die alte Batterie zu verbrennen Tauschen Sie die Baterie nur gegen den gleichen oder ähnlichen Typ aus der vom Hersteller empfohlen wird Bei der diesem PC integrierten Batterie handelt es sich um eine Lithium Batterie die keine Schwermetalle enthält Batterien und Akkumulatoren gehören nich...

Страница 39: ...ith host attachment which are either type approved for such apparatus or covered by a General Approval It is a condition of type approval that the power required by the host and the total of all other adapter cards installed within the host apparatus together with any auxiliary apparatus does not exceed the power specification as stated in the Advanced Setup Guide The equipment is to be installed ...

Страница 40: ...above will invalidate the approval If you have any doubt as to how to safely install the HP PC communications board correctly within a host chassis please seek advice from a qualified telecommunications engineer Power Consumption of the Communication Card 5V 340 mA 12V 47mA General Information Communications Board The communications card complies with the European Directive 91 263 CEE Type Approva...

Страница 41: ...s The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Check the bottom of your modem card for the FCC 68 number Ringer Equivalence Numb...

Страница 42: ...s de l entreprise locale de télécommunication Le matériel doit également être installé en suivant une méthode acceptée de raccordement Dans certains cas les fils intérieurs de l entreprise utilisés pour un service individuel à ligne unique peuvent être prolongés au moyen d un dispositif de raccordement homologué cordon rallonge téléphonique interne L abonné ne doit pas oublier qu il est possible q...

Страница 43: ...suse unauthorized modification operation or storage outside the environmental specifications for the product in transit damage improper maintenance or defects resulting from use of non HP software accessories media supplies consumables or such items not designed for use with the product The product may contain manufactured parts equivalent to new in performance or may have been subject to incident...

Страница 44: ...stem processor unit keyboard mouse and Hewlett Packard accessories inside the system processor unit such as video adapters mass storage devices and interface controllers are covered by this warranty Customer replaceable components such as the keyboard or mouse may be serviced through expedited part shipment In this event HP will prepay shipping charges duty and taxes provide telephone assistance o...

Страница 45: ... would use during normal operation When service is being performed on site a representative of the customer must be present at all times The customer must state if the product is being used in an environment which poses a potential health hazard to repair personnel HP or the servicing dealer may require that the product be maintained by customer personnel under direct HP or dealer supervision Obta...

Страница 46: ...s remedy shall be to return the media to HP for replacement Should HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other nonremovable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not lat...

Страница 47: ...he nearest HP sales office or other location indicated in the owner s manual or service booklet Consumer transactions in Australia and the United Kingdom The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer Rev 0795 ussegs bk useregs fb4 Page 37 Monday June 16 1997 2 02 PM ...

Страница 48: ...physical media Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agr...

Страница 49: ...ion U S GOVERNMENT RESTRICTED RIGHTS Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause in DFARS 252 227 7013 Hewlett Packard Company 3000 Hanover Street Palo Alto CA 94304 U S A Rights for non DOD U S Government Departments and Agencies are as set forth in FAR 52 227 19 c 1...

Страница 50: ...6 Regulatory and Warranty Information HP Software License Agreement français 40 ussegs bk useregs fb4 Page 40 Monday June 16 1997 2 02 PM ...

Страница 51: ...are Assist 10 I Important Safety Information vi P PC details 3 label 3 PC configuration 3 R recycling your PC 20 registering your PC by telephone 16 online registration 5 regulatory information 26 29 remote support services 14 S software license agreement 38 warranty 38 support application 10 calling HP 16 customer support center hours 14 free and fee based 12 making a note of your computer con fi...

Страница 52: ...42 Index ussegs bk ussegs ix Page 42 Monday June 16 1997 2 02 PM ...

Страница 53: ...ussegs bk usebcvr fb4 Page 43 Monday June 16 1997 2 02 PM ...

Страница 54: ...Part Number Printed in 50 5966 8240 EN ussegs bk usebcvr fb4 Page 44 Monday June 16 1997 2 02 PM ...

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