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Diagnostic tools

Troubleshooting resources

The

HPE

ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for

resolving common problems and comprehensive courses of action for fault isolation and identification,

issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,

select a language:

•

English (

http://www.hpe.com/support/Gen9_TSG_en

)

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http://www.hpe.com/support/Gen9_TSG_fr

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Spanish (

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German (

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Japanese (

http://www.hpe.com/support/Gen9_TSG_ja

)

•

Simplified Chinese (

http://www.hpe.com/support/Gen9_TSG_zh_cn

)

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error

messages and information to assist with interpreting and resolving error messages on ProLiant servers

and server blades. To view the guide, select a language:

•

English (

http://www.hpe.com/support/Gen9_EMG_en

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Product QuickSpecs

For more information about product features, specifications, options, configurations, and compatibility,

see the product QuickSpecs on the Hewlett Packard Enterprise website (

http://www.hpe.com/info/qs

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each

event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:

•

From within HPE SIM

•

From within HPE UEFI System Utilities

•

From within the Embedded UEFI shell

•

From within operating system-specific IML viewers:

For Windows: IML Viewer

For Linux: IML Viewer Application

Содержание Apollo a6000 Chassis

Страница 1: ... technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Part Number 752045 002R November 2015 Edition 3 ...

Страница 2: ...ents accompanying such products and services Nothing herein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Linux is the registered trademar...

Страница 3: ...ocedures 31 System fans 31 I O module 32 Management module 33 Power cage 34 Power backplane 34 Power shelf procedures 35 Power supplies 36 Power cable retention brackets left and right 36 Power management module 36 AC input module 37 Diagnostic tools 39 Troubleshooting resources 39 Product QuickSpecs 39 Integrated Management Log 39 HPE Insight Diagnostics 40 Insight Diagnostics survey functionalit...

Страница 4: ... cycle the HPE Apollo a6000 Chassis 53 Server does not power on when power is applied to the chassis or when the server is installed into a chassis that has power applied 54 Specifications 56 Chassis specifications 56 Chassis environmental specifications 56 Power shelf specifications 56 Hot plug power supply calculations 57 Power specifications 57 DC power 57 Single phase power 57 Three phase powe...

Страница 5: ... specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the ...

Страница 6: ...e pièce CSR Hewlett Packard Enterprise supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise http www hpe c...

Страница 7: ...l servizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair H...

Страница 8: ...frecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewlett Packard Enterprise identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su ...

Страница 9: ...prise Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u Hewlett Packard Enterprise verzoekt deze onderdelen voo...

Страница 10: ...Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia dest...

Страница 11: ...repair Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a Hewlett Packard Enterprise s...

Страница 12: ...Customer self repair 12 ...

Страница 13: ...Customer self repair 13 ...

Страница 14: ...Customer self repair 14 ...

Страница 15: ...arts for which customer self repair is optional These parts are also designed for customer self repair If however you require that Hewlett Packard Enterprise replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3 No Some Hewlett Packard Enterprise parts are not designed for customer self repair In order to satisfy the...

Страница 16: ...a a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2 Opcional Componentes cuya reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterprise realice su sus...

Страница 17: ...components Item Description Spare part number Customer self repair on page 5 1 Power shelf 2 Power management module 747329 001 Mandatory1 3 AC input module a Single phase module 413494 001 Mandatory1 b Three phase module 413495 001 Mandatory1 ...

Страница 18: ...d Enterprise ne sont pas conçues pour être remplacées par le client Afin de se conformer aux exigences de la garantie la garantie du client Hewlett Packard Enterprise demande à un fournisseur de services agréé de procéder au remplacement de la pièce Ces pièces sont signaléespar le mot Non dans le Catalogue de pièces illustré 1 Obbligatorio Parti per le quali il cliente è tenuto a effettuare autono...

Страница 19: ...ie de klant zelf kan vervangen Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen Als u Hewlett Packard Enterprise verzoekt om deze te vervangen kan het zijn dat hiervoor extra kosten in rekening worden gebracht afhankelijk van het soort garantie dat op uw product van toepassing is 3 Geen Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de kla...

Страница 20: ... the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without proper...

Страница 21: ...peripheral cables from the server 3 Remove the server If removing a server from an even numbered bay then do one of the following o Power down the associated odd numbered server until the even numbered server is installed Power down the server on page 20 o Install the service tray in the even numbered bay until the server can be reinstalled Install the service tray on page 23 4 Place the server on...

Страница 22: ...gher than chest level Observe local occupational health and safety requirements and guidelines for manual material handling Hewlett Packard Enterprise recommends removing all installed components from the chassis before installing or moving the chassis To remove the chassis 1 Power down all servers Power down the server on page 20 2 Remove the management module on page 21 CAUTION To avoid damaging...

Страница 23: ...te servers only when the open side of the server is enclosed by either another server a divider or the chassis wall CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are populated with a component or a blank IMPORTANT To maintain proper airflow for odd numbered servers use the service tray during even numbered server servicing events only This tray i...

Страница 24: ...op of rail mounted equipment or use it as a work surface when extended from the rack WARNING To reduce the risk of personal injury or damage to the equipment be sure that The rack is bolted to the floor using the concrete anchor kit The leveling feet extend to the floor The full weight of the rack rests on the leveling feet The racks are coupled together in multiple rack installations Only one com...

Страница 25: ...e following You must fully understand the static and dynamic load carrying capacity of the rack and be sure that it can accommodate the weight of the Apollo a6000 Chassis Be sure sufficient clearance exists for cabling installation and removal of the chassis and actuation of the rack doors To install the chassis WARNING To reduce the risk of personal injury or equipment damage be sure that the rac...

Страница 26: ... observe the following guidelines to ensure proper air flow Always populate the enclosure from right to left beginning with bay 10 Operate servers only when the open side of the server is enclosed by either another server a divider or the chassis wall To install the component 1 Prepare the server for installation 2 Install the server When seated properly the server will be flush with the front of ...

Страница 27: ...hassis and disconnect all power cords before removing or installing the component To install the component 1 Install the power shelf rack rails into the rack For more information see the HPE Apollo 6000 Power Shelf Rack Rail in HPE Racks Installation Instructions 2 Install the power shelf 3 Secure the power shelf to the rack ...

Страница 28: ...power cables loosen the thumb screw on either side of the shelf and slide the shelf out while installing the cables Use caution to avoid bending the shelf 5 Remove the power supply vent cover 6 Install the 12V DC power cables a Insert the cable through the wide opening on either end of the power shelf and then connect it to the appropriate connector ...

Страница 29: ...moval and replacement procedures 29 b Slide the cables toward the center allowing them to straighten and hang from the rear of the power shelf 7 Install the cable guard NOTE Cables are removed for clarity ...

Страница 30: ...containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol i...

Страница 31: ...rnings and cautions Before installing a chassis be sure that you understand the following warnings and cautions WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Connect the power cord into a grounded earthed electrical outlet that is easily accessible at all times Disconnect the po...

Страница 32: ...nd are installed in the rear of the chassis For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs For more information about installing the options for your server see the server user guide on the Hewlett Packard Enterprise website http www hpe com info Apollo...

Страница 33: ...oval procedure Management module IMPORTANT Always complete the installation of both power cages before installing the management module To remove the component 1 Power down all servers Power down the server on page 20 2 Remove the management module To replace the component reverse the removal procedure ...

Страница 34: ...o remove the component 1 Power down all servers Power down the server on page 20 2 Disconnect all cables from the chassis 3 Remove all servers Remove the server on page 20 4 Remove the management module Management module LEDs and buttons on page 45 Management module on page 33 5 Remove both power cages Power cage on page 34 6 Remove all fan modules System fans on page 31 7 Remove the chassis from ...

Страница 35: ...ures 35 10 Remove the chassis rear cage 11 Remove the power backplane To replace the component reverse the removal procedure Power shelf procedures This section provides removal and replacement procedures for power shelf components ...

Страница 36: ...ower cable retention brackets left and right Remove the component as indicated To replace the component reverse the removal procedure Power management module To remove the component 1 Power down servers installed in the chassis connected to the power shelf Power down the server on page 20 2 Remove the safety guard 3 Remove the DC power cables ...

Страница 37: ...nt 1 Power down servers installed in the chassis connected to the power shelf Power down the server on page 20 2 Remove the AC power cables 3 Remove the safety guard 4 Remove the DC power cables 5 Remove all power supplies Power supplies on page 36 6 Remove the power management module Power management module on page 36 7 Loosen the three screws on the AC input module ...

Страница 38: ...Removal and replacement procedures 38 8 Remove the AC input module To replace the component reverse the removal procedure ...

Страница 39: ...or messages on ProLiant servers and server blades To view the guide select a language English http www hpe com support Gen9_EMG_en French http www hpe com support Gen9_EMG_fr Spanish http www hpe com support Gen9_EMG_es German http www hpe com support Gen9_EMG_de Japanese http www hpe com support Gen9_EMG_ja Simplified Chinese http www hpe com support Gen9_EMG_zh_cn Product QuickSpecs For more inf...

Страница 40: ... systems supported by the server see the Hewlett Packard Enterprise website http www hpe com info supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HPE Insigh...

Страница 41: ...ackard Enterprise website http www hpe com support ssa ProLiant Power Interface Control Utility HPE ProLiant Power Interface Control Utility is a command line utility performing power display and control power functions for the chassis You can use the utility and the embedded Power Management Controller to set different power levels or chassis power capping The utility provides the following Chass...

Страница 42: ...onent identification 42 Component identification Server tray bay numbering Rear panel components Item Description 1 I O modules 10 2 Fan assemblies 5 3 Power cage Right 4 Management module 5 Power cage Left ...

Страница 43: ...umbering The chassis has five fan assemblies located in the rear of the chassis The following figure identifies the fan assemblies by device number Fan LED Status Description Off The fan is working or the power is off Solid amber The fan has failed ...

Страница 44: ...e same time Only one iLO port can be connected to the network while the other iLO port can be used only as a connection to a second enclosure Having both ports connected at the same time results in a loopback condition IMPORTANT If you have an APM connected to an Apollo a6000 Chassis do not connect the iLO port of the APM and the iLO port of the enclosure to the network at the same time Having bot...

Страница 45: ...module bay numbering I O modules are specific to each server and are installed in the rear of the chassis The chassis has ten I O module bays located in the rear of the chassis For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs Power shelf rear panel compon...

Страница 46: ...e power shelf is also available Item Description 1 Power management connectors 6 2 APM module connector PDM 3 AC input module power connectors 6 Power supply LEDs Power LED 1 green Fault LED 2 amber Condition Off Off No AC power to the power supply On Off Normal Off On Power supply failure ...

Страница 47: ...50 3 Connecting power cables and applying power to the chassis on page 51 Connecting the chassis to a power shelf IMPORTANT To complete this procedure be sure to locate the power management cable part number 745919 001 1 Connect the power cables from the chassis power cage to the power shelf 2 Connect the power management cable to the chassis management module with the cable s plastic tab facing u...

Страница 48: ...g directly IMPORTANT When connecting the power management cable to the chassis management module and the power shelf be sure to install the cable with the plastic tab on the top of the connector Failure to install the cable properly can result in performance and reporting issues The examples below represent possible configurations for cabling the system The power cables are shown in blue and the p...

Страница 49: ...Cabling 49 Connecting three chassis to one power shelf ...

Страница 50: ...o hpepoweradvisor This tool is designed for facilities planning purposes only Values obtained from the tool are based on worst case loads Whenever possible Hewlett Packard Enterprise recommends using actual measurements in configuration planning Measurements must be made with the intended configuration application loading and ambient environment Actual power usage will vary depending on applicatio...

Страница 51: ...Apollo a6000 Chassis do not connect the iLO port of the APM and the iLO port of the enclosure to the network at the same time Having both ports connected at the same time results in a loopback condition Connecting power cables and applying power to the chassis 1 Connect the DC power cable to the power shelf ...

Страница 52: ...Cabling 52 2 Connect the AC power cables to the power source UPS or wall outlet or to an installed PDU ...

Страница 53: ...be sure the screws are tightened properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications Service notifications are created to provide solutions for known issues with HPE ProLiant servers Check to see if your ProLiant server issue is covered by an existing service notification To search for servi...

Страница 54: ...tting the prior server power on 9 Verify that the system power LED on the Power On Standby button illuminates green after power on For more LED information see the server user guide on the Hewlett Packard Enterprise website http www hpe com info Apollo_6000 docs a If the system power LED on the Power On Standby button is amber and does not turn green press the Power On Standby button b If the syst...

Страница 55: ...slots that are not powering on properly 4 If the known good server powers on then power down and remove the operational server Install it in the original slot Then install the original non working server back in the failing slot If it still does not power up remove the tray and remove the CMOS battery for at least 20 minutes to clear out the system NVRAM then install the battery and install the se...

Страница 56: ...ondensing Operating 10 to 90 Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048 m 10 000 ft or 70 kPa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft Storage maximum humidity of 95 is based on a maximum temperature of 45 C...

Страница 57: ... Reg 2 8 2 8 Single phase power Specification HPE 2450W Platinum Hot Plug Redundant Power Supply HPE 2650W Platinum Hot Plug Redundant Power Supply Power cord IEC 320 C19 C20 2 m 6 5 ft IEC 320 C19 C20 2 m 6 5 ft Output 2450 W per power supply 2650 W per power supply Input requirements Rated input voltage 200 VAC to 240 VAC 200 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz 50 Hz to 60 Hz Rat...

Страница 58: ...wer cords 2 IEC 309 200 380 V to 240 415 V 5 pin 16 A 3 05 m 10 ft IEC 309 200 380 V to 240 415 V 5 pin 16 A 3 05 m 10 ft Output 2450 W 2650 W Input requirements Rated input voltage 380 VAC to 415 VAC line to line 220 VAC to 240 VAC line to neutral 3 phase WYE 380 VAC to 415 VAC line to line 220 VAC to 240 VAC line to neutral 3 phase WYE Rated input frequency 50 Hz to 60 Hz 50 Hz to 60 Hz Maximum ...

Страница 59: ...ment controller CSR Customer Self Repair HPE APM HPE Advanced Power Manager HPE SSA HPE Smart Storage Administrator iLO Integrated Lights Out PDU power distribution unit PPIC HPE ProLiant Power Interface Control Utility RBSU ROM Based Setup Utility SPP Service Pack for ProLiant UPS uninterruptible power system ...

Страница 60: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Страница 61: ...rostatic discharge 30 environmental requirements 56 Erase Utility 40 error messages 39 examples 50 F fan LED 43 fan module location 43 fans 31 43 features 42 firmware upgrade utility troubleshooting 53 front panel components 42 G guidelines troubleshooting 53 H Hewlett Packard Enterprise Technical Support 5 hot plug power supply calculations 57 HPE Advanced Power Manager 50 59 HPE Advanced Power M...

Страница 62: ...fans 31 removing server from chassis 22 removing the I O module 32 removing the power backplane 34 removing the power cage 34 replacement procedures 20 31 35 required tools 20 S safety considerations 30 safety information 30 31 SAS drives 15 SATA drives 15 server bay numbering 42 server blade components 42 server blade specifications 56 server specifications 56 server powering down 20 server remov...

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Содержание Apollo a6000 Chassis

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HP Apollo a6000 Chassis, Руководство по техническому обслуживанию и ремонту, Страница: 39 / 62

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Содержание Apollo a6000 Chassis

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