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R Class System Memory Upgrade

Troubleshooting Memory Configuration Error Symptoms

Downloading the Firmware Patch via the World Wide Web

To access and download the appropriate patch, perform the following steps:

1. Connect to the HPESC World Wide Web service home page at their URL by

entering the following:

http://us-support.external.hp.com

2. Under Support Line, select the Patch Database option.

3. If you are a previously registered user:

a. Click on “Enter as a Registered User” and select your region.

b. Login, entering your User ID and password. This will take you to the Patch

Database Main screen.

If you are a first-time user:

a. Click on your geographic region under “Register Now”.

b. Review the “Terms and Conditions” page. At the bottom of the page you

may accept the terms and conditions and proceed to the registration page.

c. Complete the registration information requested.

d. Once the registration information has been successfully transmitted, the User

ID Assigned screen will appear. Write down the User ID (or print the screen)
for later reference.

e. Click on “Begin Using Patch Database Now” to proceed to the Patch

Database Main screen.

4. Select the Firmware Patches option.

5. Select the CPU Patches option and click on “Show Patches”.

6. Choose the appropriate patch (for example: PF_CULL3612). A patch

description will appear. Click on “download” to copy the patch to your system.

NOTE

The selected patch must be downloaded from HP SupportLine onto a system that
has HP-UX as the operating system.

7. Follow the instructions in the Readme file to create a bootable tape and to update

PDC.

Содержание 9000 Model D280

Страница 1: ...System Memory Upgrade Guide D Class and R Class HP 9000 Enterprise Servers Part No A3262 90003 Edition 6 October 1998 E1098 Printed in USA ...

Страница 2: ...rnment is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 for DOD agencies and subparagraphs c 1 and c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 for other agencies HEWLETT PACKARD COMPANY 3000 Hanover Street Palo Alto California 94304 U S A Copyright Notices copyrigh...

Страница 3: ...aining the Correct Firmware Patch 1 32 Downloading the Firmware Patch via the World Wide Web 1 33 Downloading the Firmware Patch using FTP 1 34 2 R Class System Memory Upgrade Overview of Memory Installation 2 1 Memory Installation Procedure 2 3 Memory Upgrade Verification 2 20 Troubleshooting Memory Configuration Error Symptoms 2 24 Obtaining the Correct Firmware Patch 2 25 Downloading the Firmwa...

Страница 4: ...iv Contents ...

Страница 5: ...tion August 1997 Fifth Edition August 1998 Sixth Edition October 1998 NOTE Reader Comments We welcome your comments about our documentation If you have editorial suggestions or recommended improvements for this document please write to us You can reach us through e mail at hardwaredocs cup hp com or by sending your letter to Documentation Manager M S 5657 Hewlett Packard Company 8000 Foothills Blv...

Страница 6: ...his guide are intended to be performed by a person who is qualified in the installation and servicing of computer equipment and is trained to recognize the hazards involved Memory is installed in an area of the product where energy levels considered hazardous may be produced ...

Страница 7: ...he memory configuration H Install memory modules I Replace the Processor Memory card J Replace the EMI cover K Replace the side panel L Replace the front bezel After completing all installation procedures proceed to the Memory Upgrade Verification procedure located after the installation procedures for instructions on how to verify correct installation If the memory verification is not successful ...

Страница 8: ...ms before opening the system cabinet Electrostatic Discharge Precautions Electrostatic discharge can damage the integrated circuits on printed circuit boards To prevent such damage from occurring be sure to observe the following precautions when handling and installing boards 1 Use a grounding mat and an anti static wrist strap such as those included in the ESD Field Service Kit HP P N A3024 80004...

Страница 9: ...available device To discontinue press any key within 10 seconds Boot terminated Main Menu Command Description BOot PRI ALT path Boot from specified path PAth PRI ALT CON KEY path Display or modify a path SEArch DIsplay IPL path Search for boot devices TOC Soft boot the system COnfiguration command Access Configurationmenu commands INformation command Access Information menu commands SERvice comman...

Страница 10: ...tem recognizes the newly installed memory Example Memory Information Display Models D200 D210 D310 Main Menu Enter command in me MEMORY INFORMATION Slot Card Size Amount Enabled 0 16 MB 16 MB 1 16 MB 16 MB Physical Memory 32 MB 0x02000000 Configured Memory 32 MB 0x02000000 Main Menu Enter command Example Memory Information Display all other D2xx and D3xx Models Main Menu Enter command in me MEMORY...

Страница 11: ...ass System Memory Upgrade Memory Installation Procedure B Turn Off Power to the System 1 Set the Power switch on the server front panel to the OFF position 2 Disconnect the AC power cord from the system cabinet ...

Страница 12: ...peripheral door using the key that was shipped with your server 2 Grab the bottom sides of the front bezel and pull the bottom of the bezel slightly out from the cabinet 3 Carefully push the bezel up so that the top of the bezel comes loose from the top of the cabinet then pull the bezel away from the cabinet ...

Страница 13: ...1 Loosen three captive side panel screws with a 15 Torx driver 2 Grasp the front edge of the side panel and swing it away from the system cabinet 3 Remove the panel by lifting it up so that its four hinge tabs come out of the slots at the rear of the cabinet 4 Carefully set the panel aside ...

Страница 14: ...1 8 D Class System Memory Upgrade Memory Installation Procedure ...

Страница 15: ...EMI cover from the tabs on the Processor Memory card by pushing up and slightly flexing the EMI cover until the notches come loose 2 Pull the EMI cover down slightly until the two notches at the top of the cover come loose from the tabs at the top of the server cabinet 3 Loosen and remove the SCSI ribbon cable from the Fast Wide SCSI card 4 Remove the other end of the SCSI ribbon cable from the co...

Страница 16: ...nti static strap to your wrist and ground it to the main chassis 2 Loosen and remove the two 2 screws that secure the Processor Memory card to the chassis 3 Pull out the two plastic levers on the Processor Memory card 4 Pull the Processor Memory card out of the system cabinet and set it down on an anti static mat ...

Страница 17: ...r DIMMs Memory for your system is purchased and installed only in modules never install just one SIMM NOTE The acronym SIMM is used throughout this document to indicate either SIMM or DIMM Plan your memory configuration so that it conforms to the rules listed below Memory is installed in the following increments 32MB memory module two 16MB SIMMs 64MB memory module two 32MB SIMMs 128MB memory modul...

Страница 18: ...wing the rules listed in this section NOTE Models D250 D260 and D350 D360 Only To install and use the 256MB or 64MB memory modules the computer Processor Dependent Code PDC must be revision 36 20 or later To verify the PDC revision level use the fv command in Boot Console Handler Refer to the PDC Code Revision section on page 32 Models D200 D210 D310 Only To install and use the 64MB memory pair yo...

Страница 19: ...1 13 D Class System Memory Upgrade Memory Installation Procedure Memory SIMM Card Size and Orientation Markings ...

Страница 20: ...starting with the slot marked 0 then slot 1 and so on ending with slot 7 see Load Order in the figure below Memory Module Load Order for Models D200 D210 D310 After you have planned your memory configuration according to the memory size orientation and pairing rules proceed to step H Install Memory modules NOTE The 256MB and 512MB memory size increments are not supported on the PA7100LC Processor ...

Страница 21: ...rder starting with the slots marked 0A and 0B then slots 1A and 1B and so on ending with slots 3A and 3B see Load Order in the following figure Be sure to follow the memory size orientation and pairing rules listed on page 12 Memory Module Load Order for Models D250 260 and D350 360 After you have planned your memory configuration according to the memory size orientation and pairing rules proceed ...

Страница 22: ...d order starting with the slots marked 0A and 0B then slots 1A and 1B and so on ending with slots 3A and 3B see Load Order in the figure below Be sure to follow the memory size orientation and pairing rules listed on page 12 Memory Module Load Order for Models D220 D230 D320 D330 After you have planned your memory configuration according to the memory size orientation and pairing rules proceed to ...

Страница 23: ...s of like size must be loaded in the proper load order The first and largest capacity modules starting in slots 0A and 0B then slots 1A and 1B and so on ending with slots 5A and 5B see Load Order in the figure below Follow the memory size orientation and pairing rules listed on page 12 Memory Module Load Order for Models D270 370 and D280 D380 ...

Страница 24: ...white ejector lever 3 Insert the memory SIMM into the connector until the fingers on the card edge just touch the connector 4 Close the ejector levers up position 5 Push the memory SIMM firmly and evenly into the connector until it clicks into place CAUTION Be sure that an anti static wrist strap is still attached to your wrist and grounded to the cabinet main chassis when you handle and install t...

Страница 25: ...1 19 D Class System Memory Upgrade Memory Installation Procedure ...

Страница 26: ...t so that the card rests on the metal rails with the large connector facing into the cabinet 3 Pull the extractor levers on the Processor Memory card out away from the card 4 Slide the Processor Memory card into the system cabinet until the large connector is properly seated in the corresponding system board connector 5 Push in the two extractor levers on the Processor Memory card 6 Insert and tig...

Страница 27: ...lose enough to the upper cabinet to connect the upper end of the ribbon cable to the connector on the Fast Wide SCSI card 2 Insert the two upper notches of the EMI cover onto the tabs at the top of the server cabinet 3 Flex the EMI cover slightly to insert the two notches at the bottom of the EMI cover onto the tabs of the processor memory card 4 Connect the lower end of the SCSI ribbon cable on t...

Страница 28: ...nge tabs of the side panel so that they go into the four slots at the rear of the system cabinet 2 Lower the side panel until the hinge tabs are firmly resting in the slots 3 Close the side panel 4 Align and tighten the three captive screws of the side panel into the holes at the front of the system cabinet ...

Страница 29: ...e system cabinet and press the top of the bezel down until it clicks into place 2 Push the bottom of the bezel into the bottom of the system cabinet front until it clicks into place 3 Lock the peripheral door This completes the system memory upgrade installation procedure Proceed to the Memory Upgrade Verification procedure starting on the next page ...

Страница 30: ...verification process Refer to the Memory Upgrade Verification Procedure below for detailed instructions A Connect power cord B Turn on power to the system C Observe console display for self test error messages D Halt boot process to get the Boot Console prompt E Verify memory installation by running the proper Boot Console Handler process ...

Страница 31: ...ade Verification Procedure A Connect Power Cord Connect the power cord to the system cabinet B Turn On Power to the System Set the front panel power switch on the system cabinet to the ON position C Check for Selftest Error Messages 1 Observe console display for selftest error messages ...

Страница 32: ...y Upgrade Memory Upgrade Verification Procedure 2 If warning messages appear write them down and refer to the section titled Troubleshooting Configuration Error Symptoms at the end of this manual for troubleshooting information ...

Страница 33: ... is booting from first available device To discontinue press any key within 10 seconds Boot terminated Main Menu Command Description BOot PRI ALT path Boot from specified path PAth PRI ALT CON KEY path Display or modify a path SEArch DIsplay IPL path Search for boot devices TOC Soft boot the system COnfiguration command Access Configuration menu commands INformation command Access Information menu...

Страница 34: ...s at the end of this manual 1 At the Main menu type in me to get to display memory information 2 Confirm that the amount of memory listed in the memory information display is equal to the amount of memory you have installed in the system Example Display for Models D200 D210 D310 Main Menu Enter command in me MEMORY INFORMATION Slot Card Size Amount Enabled 0 16 MB 16 MB 1 16 MB 16 MB 2 16 MB 16 MB...

Страница 35: ...us Size Slot 0x00000000 0 0 Configured 1 Configured 64MB 1a b 0 Configured 3 Configured 32MB 2a b 1 Configured 0 Configured 32MB 2a b 1 Configured 2 Configured 64MB 1a b 0x04000000 1 2 Configured 1 Configured 128MB 0a b 2 Configured 2 Configured 128MB 0a b Group 0 interleaved 4 ways over 4 banks Group 1 interleaved 2 ways over 2 banks BAD MEMORY TABLE SMC SMC Status Bank Bank Status SIMM Size Slot...

Страница 36: ...ay hex code Boot command is disabled Console warning messages Possible Causes Memory modules not seated properly Memory modules not installed in the proper sequence Memory modules not paired Incorrect value matching of memory modules Models D200 D210 D310 No warnings or error codes will result from incorrectly installed memory modules If the configured memory displayed is not correct check the ins...

Страница 37: ... Your PDC needs to be updated Call your response center for more information WARNING Memory has been initialized but not tested as a result of FASTBOOT being enabled To test memory use the FASTBOOT command in the CONFIGURATION menu and reboot the system WARNING Selftests have been disabled System integrity is at risk Use SELftest ON to enable selftest WARNING Memory SIMMs are not installed in the ...

Страница 38: ...oot process 3 The Main Menu is displayed At the Main Menu prompt enter in 4 The Information Menu is displayed At the Information Menu prompt enter fv The system will respond with the current firmware revision For Models D200 D210 D310 the revision should be 36 12 or later If it is not your system will require a PDC update For other D2xx and 3xx models except Dx70 the revision should be 36 20 or la...

Страница 39: ...ew the Terms and Conditions page At the bottom of the page you may accept the terms and conditions and proceed to the registration page c Complete the registration information requested d Once the registration information has been successfully transmitted the User ID Assigned screen will appear Write down the User ID or print the screen for later reference e Click on Begin Using Patch Database Now...

Страница 40: ...word prompt enter your e mail address as the password 4 Change to the directory containing the firmware patches cd firmware_patches hp cpu If desired review the contents of the directory by using the ls command For each patch there is an accompanying text file patchfilename txt The text file contains the patch description and the instructions for creating the patch tape 5 Download the appropriate ...

Страница 41: ...he memory configuration H Install memory modules I Replace the Processor Memory card J Replace the memory SIMM retainer K Replace the EMI cover L Replace the top sheet metal covers After completing all installation procedures proceed to the Memory Upgrade Verification procedure located after the installation procedures for instructions on how to verify correct installation If the memory verificati...

Страница 42: ...lectrostatic discharge can damage the integrated circuits on printed circuit boards To prevent such damage from occurring be sure to observe the following precautions when handling and installing boards 1 Use a grounding mat and an anti static wrist strap such as those included in the ESD Field Service Kit HP P N A3024 80004 2 Wear the anti static wrist strap to ensure that any accumulated electro...

Страница 43: ...available device To discontinue press any key within 10 seconds Boot terminated Main Menu Command Description BOot PRI ALT path Boot from specified path PAth PRI ALT CON KEY path Display or modify a path SEArch DIsplay IPL path Search for boot devices TOC Soft boot the system COnfiguration command Access Configurationmenu commands INformation command Access Information menu commands SERvice comman...

Страница 44: ...n the memory information display After installing additional memory you will check this memory information display again to verify that the system recognizes the newly installed memory Example Memory Information Display Main Menu Enter command in me MEMORY INFORMATION MEMORY STATUS TABLE Slot Size a b Status 0a b 128MB Configured 1a b 32MB Configured 2a b 32MB Configured TOTAL 192MB ...

Страница 45: ...ass System Memory Upgrade Memory Installation Procedure B Turn Off Power to the System 1 Set the Power switch on the server front panel to the OFF position 2 Disconnect the AC power cord from the system cabinet ...

Страница 46: ...rocedure C Remove the Top Cover 1 Remove the three screws holding the top sheet metal cover in place 2 Grasp the sides of the top front panel and lift it up and toward the rear 3 Pull the top rear panel toward the front of the server then lift it up and out ...

Страница 47: ...he two notches at the top of the EMI cover from the tabs on the Processor Memory card by pulling back and slightly flexing the EMI cover until the notches come loose 2 Pull the EMI cover up slightly until the two notches at the bottom of the cover come loose from the tabs at the side server chassis ...

Страница 48: ...2 8 R Class System Memory Upgrade Memory Installation Procedure E Remove the Memory Simm Retainer Lift the memory SIMM retainer directly up and out of the system ...

Страница 49: ...t to the main chassis 2 Disconnect the cables label P13 and P14 from the back of the Processor Memory card 3 Loosen and remove the two 2 screws that secure the Processor Memory card to the chassis 4 Pull out the two plastic levers on the Processor Memory card 5 Pull the Processor Memory card out of the system cabinet and set it down on an anti static mat ...

Страница 50: ...PCA with memory on both sides of the PCA All DIMMs have their size marked on the board near the upper left corner also A module is a pair of SIMMs or DIMMs Memory for your system is purchased and installed only in modules never install just one SIMM NOTE The acronym SIMM is used throughout this document to indicate either SIMM or DIMM Plan your memory configuration so that it conforms to the rules...

Страница 51: ...o on until all SIMM modules are installed Follow rule number 2 If the memory upgrade increments are larger than the existing currently installed memory increments ALL memory must be removed re ordered and re installed following the rules listed in this section Memory Size and Orientation 1 Each memory SIMM board has its size marked on one side of the board near an upper corner 16MB 32MB 64MB 128MB...

Страница 52: ...Install Memory modules Be sure to follow the memory size orientation and pairing rules listed on page 2 11 After you have planned your memory configuration according to the memory size orientation and pairing rules proceed to step H Install Memory modules Memory Load Order Pairs of DIMMs or SIMMs of like size must be loaded in the proper load order The first and largest capacity modules starting i...

Страница 53: ...2 13 R Class System Memory Upgrade Memory Installation Procedure Memory Module Load Order R380 Memory Module Load Order R390 ...

Страница 54: ... you handle and install the memory modules 1 Open the ejector levers down position 2 Orient the memory SIMM card correctly with the white stripe on the card toward the white ejector lever 3 Insert the memory SIMM into the connector until the fingers on the card edge just touch the connector 4 Close the ejector levers up position 5 Push the memory SIMM firmly and evenly into the connector until it ...

Страница 55: ...2 15 R Class System Memory Upgrade Memory Installation Procedure ...

Страница 56: ... metal rails with the large connector facing into the cabinet see the figure on page 2 9 3 Pull the extractor levers on the Processor Memory card out away from the card 4 Slide the Processor Memory card into the system cabinet until the large connector is properly seated in the corresponding system board connector 5 Push in the two extractor levers on the Processor Memory card 6 Insert and tighten...

Страница 57: ... until its bottom flange rests on the plastic HSC card connector just above the system board in the bottom of the chassis CAUTION Avoid contact between the metal tabs at the foot of the retainer and the circuitry on the system board beneath Otherwise damage to the system board may occur 3 Pull the top of the retainer toward the memory SIMMS until the top rear flange hooks behind the processor memo...

Страница 58: ... Cover Place the EMI cover as shown in the illustration below 1 Insert the two lower notches of the EMI cover onto the tabs at the side of the server cabinet 2 Flex the EMI cover slightly to insert the two notches at the top of the EMI cover onto the tabs on the processor memory card ...

Страница 59: ... top rear panel into place 2 Position the hinge tab of the top front panel so that it goes into the slot at the front of the system cabinet Lower the top front panel into place 3 Align and tighten the three screws of the top front panel into the holes as shown in the illustration This completes the system memory upgrade installation procedure Proceed to the Memory Upgrade Verification procedure st...

Страница 60: ...llowing list is a summary of the verification process Refer to the Memory Upgrade Verification Procedure below for detailed instructions A Connect power cord Connect the power cored to the system cabinet B Turn on power to the system Set the front panel power switch on the system cabinet to the ON position ...

Страница 61: ...the memory installation When prompted by the following message halt the boot process by pressing any key on the keyboard Processor is booting from first available device To discontinue press any key within 10 seconds Boot terminated Main Menu Command Description BOot PRI ALT path Boot from specified path PAth PRI ALT CON KEY path Display or modify a path SEArch DIsplay IPL path Search for boot dev...

Страница 62: ...cation If the memory verification is not successful refer to the section titled Troubleshooting Memory Configuration Error Symptoms at the end of this manual 1 At the Main menu type in me to get to display memory information 2 Confirm that the amount of memory listed in the memory information display is equal to the amount of memory you have installed in the system ...

Страница 63: ... 0 0 Configured 1 Configured 64MB 1a b 0 Configured 3 Configured 32MB 2a b 1 Configured 0 Configured 32MB 2a b 1 Configured 2 Configured 64MB 1a b 0x04000000 1 2 Configured 1 Configured 128MB 0a b 2 Configured 2 Configured 128MB 0a b Group 0 interleaved 4 ways over 4 banks Group 1 interleaved 2 ways over 2 banks BAD MEMORY TABLE SMC SMC Status Bank Bank Status SIMM Size Slot 0 Present 0 Not Presen...

Страница 64: ...y be displayed on the front panel Liquid Crystal Display LCD and on the system console One or more of the following warning messages may appear on the system console Table 1 Console Display Messages Concerning Memory FAULT FLT 7402 Both EDO and STD memory SIMMs installed This message indicates an incorrect PDC code revision level Your PDC needs to be updated Call your response center for more info...

Страница 65: ...t this point press any key within 10 seconds to interrupt the boot process 3 The Main Menu is displayed At the Main Menu prompt enter in 4 The Information Menu is displayed At the Information Menu prompt enter fv The system will respond with the current firmware revision Obtaining the Correct Firmware Patch The firmware patches for all HP 9000 Enterprise Server systems can obtained from either the...

Страница 66: ...ew the Terms and Conditions page At the bottom of the page you may accept the terms and conditions and proceed to the registration page c Complete the registration information requested d Once the registration information has been successfully transmitted the User ID Assigned screen will appear Write down the User ID or print the screen for later reference e Click on Begin Using Patch Database Now...

Страница 67: ...word prompt enter your e mail address as the password 4 Change to the directory containing the firmware patches cd firmware_patches hp cpu If desired review the contents of the directory by using the ls command For each patch there is an accompanying text file patchfilename txt The text file contains the patch description and the instructions for creating the patch tape 5 Download the appropriate ...

Страница 68: ...2 28 R Class System Memory Upgrade Troubleshooting Memory Configuration Error Symptoms ...

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