Returning
Instruments
for
Service
If
a
mainframe
is
being
returned
to
Hewlett-P
ackard
for
servicing,
ll
in
and
attach
a
blue
service
tag.
Service
tags
are
supplied
at
the
end
of
this
manual.
Please
be
as
specic
as
possible
about
the
nature
of
the
problem.
Include
copies
of
error
messages
,
data
related
to
mainframe
performance
,
type
of
system,
etc
.,
along
with
the
mainframe
being
returned.
P
ackaging
The
original
shipping
containers
should
be
used.
If
the
original
materials
were
not
retained,
identical
packaging
materials
are
available
through
any
Hewlett-P
ackard
oce
.
Caution
Instrument
damage
can
result
from
using
packaging
materials
other
than
those
specied.
Never
use
styrene
pellets
as
packaging
material.
They
do
not
adequately
cushion
the
instrument
or
prevent
it
from
shifting
in
the
carton.
They
also
cause
instrument
damage
by
generating
static
electricity
.
Instrument
Shipping
Preparation
Procedure
.
1.
Fill
out
a
blue
repair
card
(located
at
the
end
of
this
manual)
and
attach
it
to
the
instrument.
Include
any
error
messages
or
specic
performance
data
related
to
the
problem.
If
a
blue
repair
tag
is
not
available
,
the
following
information
should
be
noted
and
sent
with
the
instrument.
a.
Type
of
service
required
b.
Description
of
the
problem
c.
Is
problem
constant
or
intermittent
d.
Name
and
phone
number
of
technical
contact
person
e.
Return
address
f.
Model
number
of
returned
instrument
g.
Full
serial
number
of
returned
instrument
h.
List
of
any
accessories
returned
with
instrument
2.
P
ack
the
instrument
in
the
appropriate
packaging
materials
.
Original
shipping
materials
or
the
equivalent
should
be
used.
If
the
original
or
equivalent
materials
cannot
be
obtained,
instruments
can
be
packaged
for
shipment
using
the
following
instructions
.
Caution
Inappropriate
packaging
of
instruments
may
result
in
damage
to
the
instrument
during
transit.
1-12
General
Information
