HP ProCurve Switch 5300xl Series Reviewer’s Guide
2.8.4.1 SysLog Capabilities
As described in the previous section, local logging is a feature well suited for a small network. When a
network becomes much larger than a few switches, having to go to each individual switch makes
diagnosing a problem more difficult. Syslog functionality, growing out of the UNIX environment, is a
method of sending log entries to a centralized server. This enables system and network administrators
to analyze and troubleshoot their entire network from a central location.
The HP ProCurve Switch 5300 Series can send all log entries to a specific server (via an IP address), or
send varying severity levels of log entries to different servers. Severity levels supported are:
• emergency
• error
• info
• alert
• warning
• debug
• critical
• notice
2.9 Service and Support
Hewlett-Packard has long been know for its high quality products and excellent service and support of
them. HP ProCurve switches are no exception.
2.9.1 Lifetime Software Updates (Best in the Industry)
As with other HP ProCurve products, the HP ProCurve Switch 5300xl Series come with lifetime
software updates. For as long as software updates are available for these switches they can be
downloaded from the HP web site for free. This is an industry-leading product feature.
2.9.2 Lifetime Warranty (Best in the Industry)
Warranties, and the ease of obtaining warranty service for the end user, is a product benefit that is
easily overlooked in a technical evaluation, but ranks high as a concern of end users as they get ready
to actually make a purchase decision. The HP ProCurve Switch 5300xl Series have a limited lifetime
warranty, for as long as you own the product. If any part of the switch fails due to a defect in material
or workmanship, including the power supply or fans, it will be replaced. In most parts of the world, the
replacement unit is sent with next business day delivery in advance of the failing unit being returned to
HP. Advance replacement gets the unit to the end user as fast as possible and minimizes down time by
allowing the impaired unit to continue to be used if possible until the replacement unit arrives. This
also allows for easy scheduling for when the actual unit swap occurs on the network. An optional
upgrade to on-site replacement is also available in most parts of the world. Refer to the warranty
statement that ships with the product for more details on warranty coverage.
The HP ProCurve Switch 5300xl Series warranty is industry-leading.
2.9.3 Telephone Support
HP provides free pre-sales and post-sales telephone support during normal business hours to end users
and HP resellers through the HP Customer Care Centers located world-wide.
2.9.4 Optional Support Services
In addition to free support services such as the warranty and telephone support, HP offers an extensive
range of fee-based support services to meet more specialized needs. The following optional services
are available for the HP ProCurve Switch 5300xl Series:
•
Onsite next business day
•
Onsite in 4 hours same business day
•
Onsite in 4 hours 24x7
•
6 hour call-to-repair
•
24x7 telephone support
© Hewlett-Packard Co. 2002, 2003
Rev 1.1 – 2/11/2003
http://www.hp.com/go/hpprocurve
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