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3 Illustrated parts catalog

Locating the serial number, product number, and
model number

The serial number, product number, and model number of your computer are located on the bottom

of the computer. You may need the information when you travel internationally or when you

contact support.

Locating the serial number, product number, and model number

Содержание 248 G1

Страница 1: ...HP 340 G1 Notebook PC in Latin America and the United States and HP 248 G1 Notebook PC in India Taiwan and Thailand Maintenance and Service Guide ...

Страница 2: ...November 2013 Document Part Number 743696 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www mic...

Страница 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...he serial number product number and model number 15 Computer major components 16 Display assembly components 23 Plastics Kit 24 Mass storage devices 25 Miscellaneous parts 26 Sequential part number listing 27 4 Removal and replacement preliminary requirements 34 Tools required 34 Service considerations 34 Plastic parts 34 Cables and connectors 35 Drive handling 35 Grounding guidelines 36 Electrost...

Страница 6: ...t reader module 59 TouchPad button board 60 Card reader board 62 Power button board 63 Speakers 64 Audio USB board 66 System board 67 Heat sink 73 Fan 76 RTC battery 77 Power connector cable 78 Display assembly 80 7 Computer Setup BIOS 89 Windows 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 89 Using Computer Setup 89 Starting Computer Setup 89 Navigating and selecting in Com...

Страница 7: ... About the boot device order 101 Choosing MultiBoot preferences 101 Setting a new boot order in Computer Setup 102 Dynamically choosing a boot device using the f9 prompt 102 Setting a MultiBoot Express prompt 103 Entering MultiBoot Express preferences 103 Using HP PC Hardware Diagnostics UEFI select models only 104 Downloading HP PC Hardware Diagnostics UEFI to a USB device 104 Linux Computer Setu...

Страница 8: ...covery 117 Using the Windows recovery tools 118 Using f11 recovery tools 119 Using a Windows 7 operating system DVD purchased separately 120 Linux 121 Creating backups 121 Backing up your information 121 Performing a system recovery 122 Remove everything and reinstall SLED 123 10 Statement of Volatility 124 Non volatile memory usage 126 Questions and answers 129 11 Power cord set requirements 130 ...

Страница 9: ...ocessor 1600 MHz FSB 2 0 MB L3 cache 15 W Chipset Intel processor controller hub PCH soldered on circuit SoC Panel 14 0 in AntiGlare AG high definition HD light emitting diode LED 1366 768 SVA display panel with and without webcamera Graphics Switchable discrete graphics AMD Radeon HD 8670M Sun XT 2 GB DDR3 with up to 2 GB of dedicated video memory 256 16 DDR3 1 GHz 4PCs or 1 GB DDR3 with up to 1 ...

Страница 10: ...e not supported on computer models equipped with the Intel i3 4005U Intel Pentium and Intel Celeron processor Primary storage Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in and 9 5 mm 37 in thickness Support for mSATA Support for Intel Smart Response Technology Accelerometer Support for hard drive protection Support for the following hard drives 1 GB 5400 rpm SATA 7 0 mm hard drive 750 GB ...

Страница 11: ...apter Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter External expansion HP 2 in 1 multiformat Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Ports AC adapter HP Smart 4 5 mm barrel Audio in mono microphone audio out stereo headphone combo jack HDMI v1 4 supporting up to 1920 1080 60 Hz RJ45...

Страница 12: ...nstalled Microsoft Windows 8 1 Chinese Market 64 bit only available with the People s Republic of China Country Loc Microsoft Windows 8 1 Emerging Market 64 bit Microsoft Windows 8 1 Emerging Market 64 bit MSNA for use only in Latin America Microsoft Windows 8 1 ML 64 bit Microsoft Windows 8 1 Professional 64 bit Microsoft Windows 8 1 Professional 64 bit DPK with Microsoft Windows 7 Professional 6...

Страница 13: ...le only with FreeDOS 2 0 and SuSE Restore Media OSDVD System Recovery Disc SSRD OSDVD Microsoft Windows 8 1 Professional 64 bit include in Windows 8 1 downgrade operating system AV only do not include for Asia Pacific countries regions or the People s Republic of China Web only support Microsoft Windows 8 1 Chinese Market 64 bit Microsoft Windows 8 1 Emerging Market 64 bit Microsoft Windows 8 1 ML...

Страница 14: ...ormation on using the webcam access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notice...

Страница 15: ...wer button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To lear...

Страница 16: ...on with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key the esc key or other keys 3 Windows button Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Function keys Execute frequently used system functions when pressed in combination with t...

Страница 17: ...For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless d...

Страница 18: ...scription 1 TouchPad on off button and light Turns the TouchPad on and off Amber The TouchPad is off Off The TouchPad is on 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identificatio...

Страница 19: ...Front Item Component Description 1 Memory card reader Reads optional memory cards that store manage share or access information Front 11 ...

Страница 20: ...ents and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 6 RJ 45 network jack Connects a network cable Green left The...

Страница 21: ...ision audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector t...

Страница 22: ...ting It is normal for the internal fan to cycle on and off during routine operation 5 Service cover Provides access to the hard drive bay the WLAN module slot and the solid state drive slot CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or...

Страница 23: ...d model number The serial number product number and model number of your computer are located on the bottom of the computer You may need the information when you travel internationally or when you contact support Locating the serial number product number and model number 15 ...

Страница 24: ...Computer major components 16 Chapter 3 Illustrated parts catalog ...

Страница 25: ... an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Professional operating system 746032 601 Equipped with an Intel Core i7 4500U 1 80 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Standard operating system 746032 501 Equipped with an Intel Core i7 4500U 1 80 GHz processor dual core 15...

Страница 26: ... Equipped with an Intel Core i3 4010U 1 70 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 7 operating system 746035 001 Equipped with an Intel Core i3 4010U 1 70 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 8 Professional operating system 746029 601 Equipp...

Страница 27: ... 501 Equipped with an Intel Pentium 3556U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 7 operating system 746030 001 Equipped with an Intel Celeron 2980U 1 60 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Profe...

Страница 28: ...d the Windows 7 operating system 746023 001 Equipped with an Intel Core i3 4005U 1 70 GHz processor dual core 15 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system 746022 601 Equipped with an Intel Core i3 4005U 1 70 GHz processor dual core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system 746022 501 Equipped with an Intel Cor...

Страница 29: ...tery 728461 001 4 cell 41 WHr 2 80 AHr Li ion battery 728460 001 17 Memory module PCL3 12800 1600 MHz 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 18 32 GB mSATA solid state drive 753909 001 19 WLAN module Atheros AR9485 802 11b g n WiFi Adapter 675794 001 Broadcom BCM943228HMB 802 11abgn 2 2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter 730668 001 Ralink RT3290LE 802 11b g n 1 1 WiFi and Blueto...

Страница 30: ...001 Plastics Kit includes NOTE See Plastics Kit on page 24 for more Plastics Kit information 746655 001 22 Memory module compartment cover includes one captive screw secured by an O ring 23 Service cover includes one captive screw secured by an O ring Optical drive bay space saver not illustrated 22 Chapter 3 Illustrated parts catalog ...

Страница 31: ...ipped with a webcamera in the United States 753908 001 For use only on computer models not equipped with a webcamera in countries or regions other than the United States 746662 001 2 14 0 in HD SVA display panel 754891 001 Display Hinge Kit includesL 746666 001 3a Left and right display hinge brackets 3b Left and right display hinges 4 Webcamera microphone module includes double sided adhesive 746...

Страница 32: ...665 001 7 Display enclosure 746663 001 Plastics Kit Item Component Spare part number Plastics Kit includes 730562 001 1 Service cover includes one captive screw secured by an O ring 2 Memory module compartment cover includes one captive screw secured by an O ring 3 Optical drive bay space saver 24 Chapter 3 Illustrated parts catalog ...

Страница 33: ...rd drive connector adapter and screws are included in the Hard Drive Hardware Kit 1 TB 5400 rpm SATA 7 0 mm hard drive 676521 001 720 GB 5400 rpm SATA 7 0 mm hard drive 634250 001 500 GB 7200 rpm SATA 7 0 mm hard drive 618829 001 500 GB 5400 rpm SATA 7 0 mm hard drive 683802 001 320 GB 5400 rpm SATA 7 0 mm hard drive 645193 001 Hard Drive Hardware Kit includes 746650 001 4 Hard drive bracket 5 Har...

Страница 34: ...keyed cable lock 703372 001 Mouse HP comfort grip wireless mouse 691922 001 HP USB laser mouse 674318 001 HP USB optical travel mouse 434594 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Europe 490371 021 For use in India 490371 D61 For use in Italy 490371 061 For use in North America 490371 001 For use in the People s Republic of Chin...

Страница 35: ...rd drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 746650 001 645193 002 320 GB 5400 rpm SATA 7 0 mm hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector a...

Страница 36: ...0 001 System board equipped with an Intel Core i7 4500U 1 80 GHz processor dual core 15 W a graphics subsystem with UMA memory and the Windows 7 operating system includes replacement thermal material 746020 501 System board equipped with an Intel Core i7 4500U 1 80 GHz processor dual core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement the...

Страница 37: ...he 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 746024 601 System board equipped with an Intel Pentium 3556U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system includes replacement thermal material 746025 001 System board equipped wit...

Страница 38: ...system includes replacement thermal material 746029 501 System board equipped with an Intel Core i3 4010U 1 70 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 746029 601 System board equipped with an Intel Core i3 4010U 1 70 GHz processor dual core 15 W an AMD Rad...

Страница 39: ...ped with an Intel Core i3 4005U 1 70 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 7 operating system includes replacement thermal material 746034 501 System board equipped with an Intel Core i3 4005U 1 70 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 8 St...

Страница 40: ...udes cable and double sided adhesive 746647 001 TouchPad button board includes TouchPad cable TouchPad button board cable and double sided adhesive 746648 001 Audio USB board includes audio jack USB port and cable 746649 001 Base enclosure 746650 001 Hard Drive Hardware Kit 746651 001 Optical Drive Hardware Kit 746652 001 Top cover for use only on computer models equipped with a fingerprint reader...

Страница 41: ...ngerprint reader module includes cable and double sided adhesive 746669 001 Rubber Kit 752585 001 Display panel cable for use only on computer models not equipped with a webcamera 753907 001 Display bezel for use only on computer models equipped with a webcamera in the United States 753908 001 Display bezel for use only on computer models not equipped with a webcamera in the United States 753909 0...

Страница 42: ...ons that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points de...

Страница 43: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is ...

Страница 44: ...s Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows h...

Страница 45: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Страница 46: ... the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resistance Static dissi...

Страница 47: ...ess and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating the serial number product number and model number on page 15 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many ...

Страница 48: ...otential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery Remove the battery 1 Turn the ...

Страница 49: ...ing system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery See Battery on page 40 Remove the service cover 1 Loosen the Phillips PM2 5 4 5 captive screw 1 that secures the service cover to the computer 2 Lift the rear edge of the service cover 2 until it rests at an angle 3 Remove the s...

Страница 50: ...B 5400 rpm SATA 7 0 mm hard drive 645193 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove...

Страница 51: ...he hard drive perform the following steps a Position the hard drive with the hard drive connector adapter toward you b Release the left and right sides of the hard drive bracket 1 from the hard drive c Remove the hard drive bracket 2 from the hard drive Component replacement procedures 43 ...

Страница 52: ... hard drive bracket and hard drive connector adapter are available in the Hard Drive Hardware Kit spare part number 746650 001 Reverse this procedure to reassemble and install the hard drive 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 53: ... system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 40 5 Remove the service cover see Service cover on page 41 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to th...

Страница 54: ...ntenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 55: ...computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 40 5 Remove the service cover see Service cover on page 41 Remove the solid state drive 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the solid state drive to the system board The solid state drive tilts up 2 Remove the solid state drive 2 by p...

Страница 56: ... system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 40 Remove the memory module 1 Loosen the Phillips PM2 5 4 5 captive screw 1 that secures the memory module compartment cover to the computer 2 Lift the right edge of the memory module compartment cover 2 until i...

Страница 57: ...memory module compartment cover is included in the Plastics Kit spare part number 746655 001 4 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 49 ...

Страница 58: ...perating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 40 5 Remove the memory module compartment cover see Memory module on page 48 Remove the optical drive 1 Position the computer with the left side toward you 2 Remove the Phillips PM2 0 3 0 screw 1 that se...

Страница 59: ...4 Remove the optical drive 3 Reverse this procedure to install the optical drive Component replacement procedures 51 ...

Страница 60: ...then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 40 5 Remove the memory module compartment cover see Memory module on page 48 Remove the keyboard 1 Remove the two Phillips PM2 5 6 5 screws that secure the keyboard to the ...

Страница 61: ...oard disengages from the computer 5 Open the computer as far as it will open 6 Slide the keyboard 1 toward the TouchPad as far as it will slide 7 Lift the rear edge of the keyboard 2 until it rests at an angle 8 Swing the keyboard 1 up and forward until it rests upside down on the palm rest Component replacement procedures 53 ...

Страница 62: ...e keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 10 Remove the keyboard 4 Reverse this procedure to install the keyboard 54 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 63: ...ement Top cover Description Spare part number For use only on computer models equipped with a fingerprint reader 746652 001 For use only on computer models not equipped with a fingerprint reader 746653 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the op...

Страница 64: ...der board on page 62 Power button board See Power button board on page 63 Remove the top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the two rubber feet 1 NOTE The rubber feet are included in the Rubber Kit spare part number 746669 001 4 Remove the ten Phillips PM2 5 6 5 screws 2 that secure the top cover to the base enclosure 5 Remove the two Phil...

Страница 65: ...e front toward you 8 Open the computer as far as it will open 9 Disconnect the following cables from the system board 1 Power button board ZIF connector and ribbon cable 2 Card reader board ZIF connector and ribbon cable 3 TouchPad button board ZIF connector and ribbon cable 4 Fingerprint reader module ZIF connector and ribbon cable Component replacement procedures 57 ...

Страница 66: ...he rear edge of the top cover 1 from the base enclosure 11 Remove the top cover 2 Reverse this procedure to install the top cover 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 67: ... from the computer 4 Remove the Battery see Battery on page 40 and then remove the following components a Service cover see Service cover on page 41 b Hard drive see Hard drive on page 42 c Optical drive see Optical drive on page 50 d Keyboard see Keyboard on page 52 e Top cover see Top cover on page 55 Remove the fingerprint reader module 1 Turn the top cover upside down with the front toward you...

Страница 68: ... off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 40 and then remove the following components a Service cover see Service cover on page 41 b Hard drive see Hard drive on page...

Страница 69: ...he TouchPad board 3 Remove the two Phillips PM2 0 3 0 screws 2 that secure the TouchPad button board to the top cover 4 Detach the TouchPad button board cable 1 from the top cover The TouchPad button board cable is attached to the top cover with double sided adhesive 5 Remove the TouchPad button board 2 and cable Reverse this procedure to install the TouchPad button board Component replacement pro...

Страница 70: ...attery see Battery on page 40 and then remove the following components a Service cover see Service cover on page 41 b Hard drive see Hard drive on page 42 c Optical drive see Optical drive on page 50 d Keyboard see Keyboard on page 52 e Top cover see Top cover on page 55 Remove the card reader board 1 Turn the top cover upside down with the front toward you 2 Detach the card reader board cable 1 f...

Страница 71: ...r in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 40 and then remove the following components a Service cover see Service cover on page 41 b Hard drive see Hard drive on page 42 c ...

Страница 72: ...Speaker Kit includes left and right speakers and cables 746656 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices fro...

Страница 73: ...r on page 55 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Detach the speaker cable 2 from the system board The speaker cable is attached to the system board with tape 3 Remove the speakers 3 Reverse this procedure to install the speakers Component replacement procedures 65 ...

Страница 74: ...m the computer 4 Remove the Battery see Battery on page 40 and then remove the following components a Service cover see Service cover on page 41 b Hard drive see Hard drive on page 42 c Optical drive see Optical drive on page 50 d Keyboard see Keyboard on page 52 e Top cover see Top cover on page 55 Remove the audio USB board 1 Release the ZIF connector 1 to which the audio USB board cable is atta...

Страница 75: ...Equipped with an Intel Core i7 4500U 1 80 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 7 operating system 746032 001 Equipped with an Intel Core i7 4500U 1 80 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 8 Professional operating system 746026 601 Equippe...

Страница 76: ...el Core i3 4010U 1 70 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Standard operating system 746035 501 Equipped with an Intel Core i3 4010U 1 70 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 7 operating system 746035 001 Equipped with an Intel Core i3 ...

Страница 77: ...56U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 8 Standard operating system 746030 501 Equipped with an Intel Pentium 3556U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 7 operating system 746030 001 Equipp...

Страница 78: ...stem 746023 001 Equipped with an Intel Core i3 4005U 1 70 GHz processor dual core 15 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system 746022 601 Equipped with an Intel Core i3 4005U 1 70 GHz processor dual core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system 746022 501 Equipped with an Intel Core i3 4005U 1 70 GHz processo...

Страница 79: ... see Keyboard on page 52 e Top cover see Top cover on page 55 f Speakers see Speakers on page 64 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board WLAN module see WLAN module on page 45 Solid state drive see Solid state drive on page 47 Memory modules see Memory module on page 48 RTC ...

Страница 80: ...d the fan 5 Remove the two Philllips PM2 0 5 5 screws 2 that secure the system board to the base enclosure 6 Remove the four Philllips PM2 5 4 5 screws 3 that secure the system board to the base enclosure 7 Lift up on the right side of the system board 1 until it rests at an angle 8 Disconnect the power connector cable 2 from the system board 72 Chapter 6 Removal and replacement procedures for Aut...

Страница 81: ...e heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 40 and then remove the follo...

Страница 82: ...ation 2 4 Remove the heat sink 4 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal ...

Страница 83: ...and the heat sink section 4 that services it The heat sink and system board used on computer models equipped with a graphics subsystem with UMA memory will not have this component Reverse this procedure to install the heat sink Component replacement procedures 75 ...

Страница 84: ... from the computer 4 Remove the Battery see Battery on page 40 and then remove the following components a Service cover see Service cover on page 41 b Hard drive see Hard drive on page 42 c Optical drive see Optical drive on page 50 d Keyboard see Keyboard on page 52 e Top cover see Top cover on page 55 f Speakers see Speakers on page 64 g System board see System board on page 67 h Heat sink see H...

Страница 85: ...he operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 40 and then remove the following components a Service cover see Service cover on page 41 b Hard drive see Hard drive on page 42 c Optical drive see Optical drive on page 50 d Keyboard see Keyboard on...

Страница 86: ...connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 40 and then remove the f...

Страница 87: ...lease the display panel cable 1 from the routing channel built into the base enclosure 2 Release the power connector cable 2 from the routing channel built into the base enclosure 3 Release the power connector 3 from the molding built into the base enclosure 4 Remove the power connector cable Reverse this procedure to install the power connector cable Component replacement procedures 79 ...

Страница 88: ... cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 40 and then remove the following components a Service cover see Service cover on page 41 b Hard drive see Hard drive on page 42 c Optical drive see Optical drive on page 50 d Keyboard see Keyboard on page 52 e Top cover see Top cover on page 55 f Speakers see Speakers on page 64 g S...

Страница 89: ... 3 Remove the three Phillips PM2 5 4 5 screws 1 that secure the display assembly left hinge to the base enclosure 4 Remove the four Phillips PM2 5 3 25 broad head screws 2 that secure the display assembly right hinge to the base enclosure 5 Remove the display assembly 3 Component replacement procedures 81 ...

Страница 90: ...move the display bezel 4 The display bezel is available using the following spare part numbers 753907 001 For use only on computer models equipped with a webcamera in the United States 746661 001 For use only on computer models equipped with a webcamera in countries or regions other than the United States 753908 001 For use only on computer models not equipped with a webcamera in the United States...

Страница 91: ... webcamera microphone module is attached to the display enclosure with double sided adhesive b Disconnect the webcamera microphone module cable 2 from the webcamera microphone module c Remove the webcamera microphone module The webcamera microphone module is available using spare part number 746667 001 Component replacement procedures 83 ...

Страница 92: ...r of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 1 and swing it up and forward until it rests upside down in front of the display enclosure c Release the adhesive strip 2 that secures the display panel cable connector to the display panel 84 Chapter 6 Removal and replacement procedures ...

Страница 93: ...isplay panel The display panel is available using spare part number 754891 001 9 If it is necessary to replace the display panel cable a Release the display panel cable from the clips 1 and routing channel built into the the display enclosure Component replacement procedures 85 ...

Страница 94: ...ed with a webcamera and 752585 001 for use only on computer models not equipped with a webcamera 10 If it is necessary to replace the display hinges a Remove the four Phillips PM2 5 3 25 broad head screws 1 that secure the display hinges to the display enclosure 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 95: ...enna cables and transceivers a Detach the WLAN antenna transceivers 1 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided adhesive b Release the WLAN antenna cables from the clips 2 and routing channel built into the top edge and right side of the display enclosure Component replacement procedures 87 ...

Страница 96: ...The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 746665 001 Reverse this procedure to reassemble install the display assembly 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 97: ...he amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press...

Страница 98: ... down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right ...

Страница 99: ...e not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining a BIOS version To determine whether a...

Страница 100: ...tion to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your ...

Страница 101: ...Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot o...

Страница 102: ...vice to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Dynamically choosin...

Страница 103: ...rtup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed d...

Страница 104: ...d the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 96 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions f...

Страница 105: ...rtup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad poin...

Страница 106: ... Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to se...

Страница 107: ...eed to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the l...

Страница 108: ... locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your compute...

Страница 109: ...Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot o...

Страница 110: ...ice down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a bo...

Страница 111: ...menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup ...

Страница 112: ...ve NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 104 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device ...

Страница 113: ...essage is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab k...

Страница 114: ... Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to se...

Страница 115: ...tarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected...

Страница 116: ...rd drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the bat...

Страница 117: ...rms NOTE The computer operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable prod...

Страница 118: ...ability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start scre...

Страница 119: ...y f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the com...

Страница 120: ...artition From the Start screen type file and then click File Explorer or From the Start screen type pc and then select This PC NOTE If the Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows o...

Страница 121: ... F11 for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and foll...

Страница 122: ...n before you give away or recycle your computer For more information on these features see HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open ...

Страница 123: ... only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support In case of system...

Страница 124: ... 1 Select Start All Programs Security and Protection HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repa...

Страница 125: ...ate a system image select models only or create a system repair disc select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that mi...

Страница 126: ...HP Recovery partition To check for the Windows partition select Start Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recov...

Страница 127: ... and then click Disk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 120 NOTE Your computer may not come equipped with an internal optical dri...

Страница 128: ...ng system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes NOTE Your computer may not come equipped with an internal optical drive In order to use the operating system DVD you may need to plug in an external optical drive 1 If possible back up all personal files 2 Restart the computer and then insert the W...

Страница 129: ...em at the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your informa...

Страница 130: ...perating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image you must first create the recovery ISO file and then burn it to an optical disc NOTE HP recommends that you create the HP Factory Image in the eve...

Страница 131: ...ckups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key To use the f11 key Press f11 while the computer boots or Press and hold f11 as you press the power button To reinstall SLED follow the steps below 1 Select System Recovery from the boot menu after pressing f11 2 A prompt will appear reading This u...

Страница 132: ...based system boards Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BI...

Страница 133: ...ional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally i...

Страница 134: ... can be run from DOS A utility is required to write data to this memory and is available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 KBytes not customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for ...

Страница 135: ...t Engine Firmware present only in models ending in a p or w or with Intel Centrino Pro technology 1 5 or 5 MBytes Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator us...

Страница 136: ...es configuration and calibration data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Webcamera 64 KBits No Yes Store webcamera configuration and firmware Using a utility from the device manufact...

Страница 137: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Страница 138: ...t and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet ...

Страница 139: ...15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 c...

Страница 140: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 132 Chapter 12 Recycling ...

Страница 141: ... 12 lights 9 right side 13 TouchPad 10 computer major components 16 specifications 109 connectors service considerations 35 D display assembly removal 80 spare part numbers 23 display bezel removal 82 spare part numbers 23 32 33 82 display components 6 display enclosure spare part number 24 32 Display Hinge Kit spare part number 23 87 display panel product description 1 removal 84 spare part numbe...

Страница 142: ...cription 2 removal 48 spare part numbers 21 28 48 memory module compartment cover illustrated 24 location 14 removal 48 spare part number 49 microphone location 6 product description 3 microphone jack 13 model name 1 mouse spare part numbers 26 27 28 mute light 9 N network jack 12 O operating system product description 4 5 optical drive location 13 precautions 35 product description 2 removal 50 s...

Страница 143: ...s 35 product description 2 removal 47 spare part number 21 25 33 47 Speaker Kit spare part number 17 64 speakers location 8 removal 64 spare part number 17 32 64 specifications 109 system board removal 67 spare part numbers 17 28 29 30 31 32 67 T tools required 34 top cover removal 55 spare part numbers 17 32 55 TouchPad button 10 TouchPad button board removal 60 spare part number 17 32 60 TouchPa...

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