W
HITE
P
APER
(cont.)
PSG#HJ_DT_010303_1A
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U
S I N G
S
A F E
M
O D E
T
O
D
I A G N O S E
A
N D
C
O R R E C T
P
R O B L E M S
Safe Mode helps you diagnose problems. If a symptom does not reappear when you start in Safe
Mode, you can assume that the default settings and minimum device drivers of the operating
system are not causing the problem. If a newly-added device or a modified driver is causing
problems, you can use Safe Mode to remove the device or undo the change.
To start the computer in Safe Mode:
1. Print these instructions before continuing. They will not be available after you shut down the
computer down in step 2.
2. Click
Start
>
Shut Down
, then select
Restart
from the drop-down list.
3. In
the
Shut Down Windows
dialog, click
OK
.
4. When you see the message
Please select the operating system to start
, press the F8 key.
5. Use the arrow keys to highlight the appropriate Safe Mode option, and then press the Enter
key.
6. If you have a dual-boot or multiple-boot system, choose the installation that you need to
access using the arrow keys, and then press the Enter key.
In Safe Mode, you have access to only basic files and drivers (mouse, monitor, keyboard, mass
storage, base video, default system services, and no network connections). You can choose the
Safe Mode with Networking
option, which loads all of the above files and drivers and the
essential services and drivers to start networking, or you can choose the
Safe Mode with
Command Prompt
option, which is exactly the same as safe mode except that an MS-DOS
command prompt is started instead of the Windows graphical user interface. You can also choose
Last Known Good Configuration
, which starts your computer using the registry information that
was saved at the last shutdown.
U
S I N G T H E
R
E C O V E R Y
C
O N S O L E
T
O
R
E P A I R
D
A M A G E D
F
I L E S
If you cannot start your computer, you can run the Recovery Console from operating system CD-
ROM provided with the PC. To run the Recovery Console from the operating system CD-ROM:
NOTE:
Make sure that the system is configured to boot first from the CD-ROM drive, then from
the hard drive. You can verify or change device boot order using the Computer Setup (F10) Utility.
For more information, refer to the
Computer Setup (F10) Utility Guide
provided with the
computer.
1. Insert the Windows 2000 or Windows XP CD-ROM into the CD-ROM drive.
2. Click
Start
>
Shut Down
, then select
Restart
from the drop-down list.
3. In
the
Shut Down Windows
dialog, click
OK
.
4. Press any key to start the computer from the CD-ROM drive when you are prompted to do so.
5. On
the
Welcome to Setup
page, press
R
.
6. Choose the installation that you want to access from the Recovery Console.
7. Type the administrator password. If the administrator password is blank, press the
Enter
key.
