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8

Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

●

Backing up your personal information—You can use Windows tools to back up your personal
information (see

Using Windows tools on page 65

).

●

Creating a restore point—You can use Windows tools to create a restore point (see

tools on page 65

●

Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see

Using the HP Cloud Recovery Download Tool to

create recovery media (select products only) on page 65

).

●

Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see

Using Windows tools on page 65

).

IMPORTANT:

If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT:

For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT:

Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE:

If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1.

Select the Start button, and then select the Get Help app.

2.

Enter the task you want to perform.

NOTE:

You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select

products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.

To download the tool:

▲

Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to

http://www.hp.com/support

, search for HP Cloud Recovery, and then select "HP PCs – Using

the Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media

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Содержание 17-ce0001

Страница 1: ...Maintenance and Service Guide HP ENVY 17m Laptop PC IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...art Number L52622 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically update...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...es 18 Cables 19 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Drive handling 22 Workstation guidelines 22 Electrostatic discharge information 22 Generating static electricity 23 Preventing electrostatic damage to equipment 23 Personal grounding methods and equipment 24 Gr...

Страница 6: ...6 Using Setup Utility BIOS 58 Starting Setup Utility BIOS 58 Updating Setup Utility BIOS 58 Determining the BIOS version 58 Downloading a BIOS update 59 7 Using HP PC Hardware Diagnostics 60 Using HP PC Hardware Diagnostics Windows select products only 60 Downloading HP PC Hardware Diagnostics Windows 60 Downloading the latest HP PC Hardware Diagnostics Windows version 61 Downloading HP Hardware D...

Страница 7: ...ing Remote HP PC Hardware Diagnostics UEFI settings 63 8 Backing up restoring and recovering 65 Backing up information and creating recovery media 65 Using Windows tools 65 Using the HP Cloud Recovery Download Tool to create recovery media select products only 65 Restoring and recovery 66 Restoring resetting and refreshing using Windows tools 66 Recovering using HP Recovery media 66 Changing the c...

Страница 8: ...viii ...

Страница 9: ... in WLED anti glare slim flat 3 5 mm 16 9 ultra wide aspect ratio Full high definition FHD 1920 1080 UWVA eDP narrow bezel DBCG typical brightness 300 nits 72 color gamut non touch Full high definition FHD 1920 1080 UWVA eDP narrow bezel DBTS typical brightness 300 nits 72 color gamut touch with flush glass multitouch enabled Microsoft HDR Streaming Capable Memory Two SODIMM slots non accessible n...

Страница 10: ...r f2 0 WDR 88 WFOV 720p by 30 frames per second Dual array digital microphone with appropriate software beam forming echo cancellation noise suppression RJ 45 network jack Integrated 10 100 1000 NIC Sensors Accelerometer Wireless networking Integrated wireless option with dual antennas M 2 PCIe Intel Wireless AC 9560 802 11ac 2 2 Wi Fi Bluetooth 5 non vPro MU MIMO Gigabit Wi Fi speeds supported Su...

Страница 11: ... with image sensor Multitouch gestures enabled Support for Precision Touchpad Support for modern trackpad gestures Taps enabled as default Power requirements Battery Supports a 3 cell 52 Whr polymer prismatic mix battery Battery life enhancement Supports battery fast charge AC adapter 65 W HP Smart AC adapter non PFC standard barrel 4 5 mm straight 65 W HP Smart AC adapter EM non PFC standard barr...

Страница 12: ...tions continued Category Description Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Web Kiosk Windows 10 Home 64 Single Language Serviceability End user replaceable part AC adapter 4 Chapter 1 Product description ...

Страница 13: ... Optical drive eject button Releases the optical drive disc tray 4 USB SuperSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transfer and even when the computer is off charges most products such as a cell phone camera activity tracker or smartwatch 5 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The ...

Страница 14: ...rges most products such as a cell phone camera activity tracker or smartwatch and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables and or adapters purchased separately may be required 5 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects ...

Страница 15: ... Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader Left side 7 ...

Страница 16: ...amera light On The camera is in use 4 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices tha...

Страница 17: ... Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left control zone Textured area that allows you to perform additional gestures 3 Right control zone Textured area that allows you to perform additional gestures Keyboard area 9 ...

Страница 18: ...omputer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 10 Chapter 2 Getting to know your computer ...

Страница 19: ...lts in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 2 Speakers Produce sound 3 Fingerprint reader Allows a fingerprint logon to W...

Страница 20: ...requently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If t...

Страница 21: ... Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 13 ...

Страница 22: ...label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 9 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory information about t...

Страница 23: ... and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components Computer major components 15 ...

Страница 24: ... Card reader board L52802 001 9 System board includes processor NOTE All system board spare part kits include replacement thermal material Intel Core i7 8565U processor and 4 GB of discrete graphics memory L52451 601 Intel Core i7 8565U processor and 2 GB of discrete graphics memory L52450 601 Intel Core i5 8265U processor and 2 GB of discrete graphics memory L52449 601 Thermal pad not illustrated...

Страница 25: ... Memory Module L52458 001 14 Heat sink includes replacement thermal material L52660 001 15 Fan L52661 001 16 Memory module DDR4 2666 8 GB 937236 855 4 GB L10598 855 17 Battery 3 cell 52 Whr L09281 855 18 Hard drive 1 TB 7200 rpm includes foil cover L23942 007 19 Optical drive L55616 001 20 Optical drive bezel L52801 001 21 Bottom cover L52805 001 22 Rubber Feet Kit L52666 001 Computer major compon...

Страница 26: ... 1 Optical drive L55616 001 2 Optical drive bezel L52801 001 3 Hard drive 1 TB 7200 rpm includes foil cover L23942 007 4 Hard drive connector cable L52656 001 5 Hard drive foil cover included with hard drive 6 Hard drive rubber holder L52662 001 7 Solid state drive M 2 18 Chapter 3 Illustrated parts catalog ...

Страница 27: ...54 001 32 GB 512 GB PCIe Optane Memory Module solid state drive combination drive L57592 001 16 GB PCIe Optane Memory Module L52458 001 8 Solid state drive module foil cover L52664 001 Cables Table 3 3 Cables and their descriptions Item Component Spare part number 1 Privacy board cable L53278 001 2 TouchPad cable L52655 001 3 Hard drive connector cable L52656 001 4 Fingerprint reader cable L52657 ...

Страница 28: ...For use in Israel L22323 001 For use in North America L22319 001 For use in South Africa L21929 810 For use in Switzerland L22324 001 For use in the United Kingdom L22320 001 Miscellaneous kit includes memory module absorber and heat sink conductive tape L52665 001 Hub USB C to Multiport 919666 001 Hub USB C to USB A 916838 001 Adapter USB C to USB A 833960 001 HP HDMI to VGA adapter 701943 001 So...

Страница 29: ...a to prevent damage Plastic parts IMPORTANT Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension...

Страница 30: ...n with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinar...

Страница 31: ...00 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components are then multi packaged inside plastic tubes trays or Styrofoam NOTE As little as 700 volts can degrade a product Preventing electrosta...

Страница 32: ...rk area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free...

Страница 33: ...ies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use tra...

Страница 34: ...res There are as many as 52 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in H...

Страница 35: ... release the drive tray IMPORTANT You must release the drive tray to gain access to the screw in the drive bay that secures the bottom cover You cannot remove the optical drive in this step You must remove the bottom cover before you can remove the optical drive from the computer 2 Peel the two upper rubber feet off the bottom of the computer 1 3 Remove the four Phillips M2 5 4 0 screws from under...

Страница 36: ...puter 5 7 Use a plastic tool 1 to separate the front of the bottom cover from the computer 8 On the hinge side lift up near both hinges to remove the bottom cover from the computer 2 28 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 37: ...9 To avoid damaging the optical drive tray push the tray back into the computer Reverse this procedure to install the bottom cover and rubber feet Component replacement procedures 29 ...

Страница 38: ...sassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 Remove the battery 1 Remove the six Phillips M2 0 4 0 screws 1 that secure the battery to the computer 2 Remove the battery from the computer 2 Reverse this procedure to install the battery 30 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 39: ...mputer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the optical drive 1 Remove the Phillips M2 0 3 0 screw 1 that secures the optical drive to the computer 2 Pull the optical drive away from the connector and remove it from the computer 2 Component replacement procedur...

Страница 40: ...ve press the release latch 1 rotate the left side of the bezel outward 2 and then remove the bezel from the drive 3 Reverse this procedure to install the optical drive and bezel 32 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 41: ...rt Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE Models have either one or two WLAN antennas On mo...

Страница 42: ... antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 43: ...ve connector cable L52656 001 Before removing the hard drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the hard drive 1 Disconnect the hard drive cable from the system board ZIF connector 1 2 Lift the hard drive assembly out...

Страница 44: ... of the drive 2 and then pull the cable through the hole in the foil 3 5 If it is necessary to install foil onto the hard drive a Insert the connector onto the rear of the drive 1 b Insert the connector cable through the slot in the foil 2 c Place the tape on top of the connector 3 d Making sure the slots in the foil match up with screw holes in hard drive 4 install the foil onto the hard drive 5 ...

Страница 45: ...Reverse this procedure to reassemble and install the hard drive Component replacement procedures 37 ...

Страница 46: ... state drive module foil cover L52664 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the solid state drive 1 Lift the foil up on the connector side of the drive 1 2 Remove the Phillips M2...

Страница 47: ...mputer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the memory modules 1 Squeeze the ends of the memory cover 1 and then lift the cover off the system board 2 2 Spread the two retention clips outward 1 until the memory module tilts up at a 45 degree angle Component rep...

Страница 48: ...y modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module Do not bend the memory module 1 Align the notched edge of the memory module with the tab in the memory module slot 1 2 Press the module into the slot until seated 2 3 Gently press down on the module edges until the side retention clips snap into place...

Страница 49: ...Component replacement procedures 41 ...

Страница 50: ...for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the USB board 1 Disconnect the cable from the ZIF connector on the board 1 2 Remove the Phillips M2 0 4 0 screw 2 that secures the board to the computer 3 Remove the board from the computer 3 Reverse this procedure to instal...

Страница 51: ...26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the TouchPad 1 Disconnect the cable from the ZIF connector on the TouchPad 1 2 Remove the four Phillips M2 0 2 5 screws 2 that secure the TouchPad bracket to the computer 3 Remove the TouchPad bracket from the computer 3 4 Remove the three broadhead Phillips M2 0 2 5 screws 4...

Страница 52: ... the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the privacy board 1 Disconnect the cable from the ZIF connector on the board 1 2 Remove the Phillips M2 0 3 5 screw 2 that secures the board to the computer 3 Lift the board out of the computer 3 Reverse this p...

Страница 53: ...sembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 4 Remove the hard drive see Hard drive drive rubber holder and cable on page 35 Remove the fingerprint reader board 1 Remove the Phillips M2 0 2 0 screw 1 that secures the fingerprint reader board bracket to the computer 2 Slide the bracket toward the side of the comp...

Страница 54: ... Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 4 Remove the heat sink see Heat sink on page 47 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the two Phillips M2 5 3 5 screws 2 that secure the fan to the computer 3 Remove the fan from the computer 3 Reverse this procedure to install the fan 46 Chapter 5 Removal and replacement proce...

Страница 55: ...follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the heat sink 1 Remove the six Phillips M2 0 4 0 screws 1 that secure the heat sink to the system board 2 Remove the heat sink 2 Component replacement procedures 47 ...

Страница 56: ...o the surfaces of the system board components 1 3 and the heat sink 2 4 each time the heat sink is removed Reverse this procedure to install the heat sink 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 57: ...computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 4 Remove the optical drive see Optical drive and bezel on page 31 5 Remove the solid state drive see Solid state drive and Optane Memory Module on page 38 Remove the system board 1 Disconnect the following cables from the ...

Страница 58: ...2 Remove the seven Phillips M2 0 3 5 screws that secure the system board to the computer 50 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 59: ...ttom of the board 2 and then pull the system board to the left to remove it from the computer 3 Reverse this procedure to install the system board Use the following illustration to determine the correct locations for the protective tape on the system board Component replacement procedures 51 ...

Страница 60: ...e battery see Battery on page 30 4 Remove the optical drive see Optical drive and bezel on page 31 5 Remove the solid state drive see Solid state drive and Optane Memory Module on page 38 6 Remove the system board see Optical drive and bezel on page 31 Remove the card reader board 1 Remove the Phillips M2 0 3 5 screw 1 that secures the board to the computer 2 Remove the card reader board from the ...

Страница 61: ...ery see Battery on page 30 4 Remove the optical drive see Optical drive and bezel on page 31 5 Remove the solid state drive see Solid state drive and Optane Memory Module on page 38 6 Remove the fan see Fan on page 46 7 Remove the system board see Optical drive and bezel on page 31 Remove the speakers 1 Remove the display cable from the clips in the left speaker 1 2 Remove the cable between the sp...

Страница 62: ...e 26 2 Remove the bottom cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 Remove the display assembly 1 Remove the WLAN antennas and webcam cable from the clips and channel in the right speaker and computer 1 2 Remove the display cable from the routing channel in the left speaker 2 3 Remove the three Phillips M2 5 6 0 screws 1 from each hinge 4 Open the...

Страница 63: ...5 Separate the display from the computer by pulling the display up and away from the chassis 3 Reverse this procedure to install the display assembly Component replacement procedures 55 ...

Страница 64: ...m cover see Bottom cover and rubber feet on page 27 3 Remove the battery see Battery on page 30 4 Remove the USB board see USB board on page 42 5 Remove the display see Display assembly on page 54 Remove the power connector cable 1 Remove the cable from the clips in the computer 1 2 Remove the power connector and cable from the computer 2 Reverse this procedure to install the power connector cable...

Страница 65: ...amped finish L52452 xx1 Table 5 20 Keyboard country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Israel BB1 Slovenia BA1 Czech Republic and Slovakia FL1 Italy 061 Spain 071 Denmark Finland and Norway DH1 The Netherlands B31 Switzerland BG1 France 051 Portugal 131 Turkey 141 French Cana...

Страница 66: ...tility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determ...

Страница 67: ...download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download yo...

Страница 68: ...ndows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you...

Страница 69: ...older on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading...

Страница 70: ...rive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment...

Страница 71: ... and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of product enter th...

Страница 72: ...HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 64 Chapter 7 Using HP PC Hardware Diagnostic...

Страница 73: ...t with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system resto...

Страница 74: ...structions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending ...

Страница 75: ...age and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal ...

Страница 76: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Страница 77: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Страница 78: ...8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label...

Страница 79: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 71 ...

Страница 80: ...scription 1 drive light identifying 7 E electrostatic discharge ESD 22 preventing damage 23 esc key identifying 12 F fan removal 46 spare part number 17 46 fingerprint reader board removal 45 spare part number 45 fingerprint reader board cable spare part number 45 fingerprint reader identifying 11 fn key identifying 12 G graphics product description 1 grounding methods 24 guidelines packaging 25 t...

Страница 81: ...power connector identifying 5 power connector cable removal 56 spare part number 16 56 power cord requirements for all countries 68 requirements for specific countries and regions 69 set requirements 68 spare part numbers 20 power lights identifying 10 power requirements product description 3 privacy board removal 44 spare part number 16 44 privacy board cable spare part number 16 44 processor pro...

Страница 82: ...uchPad removal 43 spare part numbers 16 43 TouchPad cable spare part number 16 43 TouchPad zone identifying 9 transporting guidelines 25 traveling with the computer 14 U USB board removal 42 spare part numbers 16 42 USB board cable spare part number 16 42 USB SuperSpeed port with HP Sleep and Charge identifying 5 USB SuperSpeed port identifying 6 USB Type C port with HP Sleep and Charge identifyin...

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