Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
Страница 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...
Страница 2: ...e features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows is automatically updated which is always enabled High speed internet and Microsoft account required ISP fees may apply and addi...
Страница 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...
Страница 4: ...uter major components 17 Display assembly subcomponents 19 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Drive handling 23 Electrostatic discharge information 24 Generating static electricity 24 Preventing electrostatic damage to equipment 25 Personal grounding methods an...
Страница 5: ...nnector cable 46 I O board 47 Card reader 48 Heat sink 49 System board 50 Touchpad 53 Plastic rear vent and fin 55 Display assembly 56 Top cover with keyboard 62 7 Using Setup Utility BIOS 64 Starting Setup Utility BIOS 64 Updating Setup Utility BIOS 64 Determining the BIOS version 64 Preparing for a BIOS update 65 Downloading a BIOS update 65 Installing a BIOS update 65 8 Backing up restoring and...
Страница 6: ...nostics UEFI 72 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 72 Starting HP PC Hardware Diagnostics UEFI 72 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 73 Downloading the latest HP PC Hardware Diagnostics UEFI version 73 Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only 73 Using Remote HP PC Hardware Diagnostics UEF...
Страница 7: ...RX6500M graphics NVIDIA GeForce GTX 1650 graphics Supports HD decode DX12 and HDMI Supports Optimus Support for FreeSync internal and external MR compatible 60 Hz frame rate Display 39 6 cm 15 6 in liquid crystal display LCD white light emitting diode WLED antiglare flat flicker free Full high definition FHD 1920 1080 standard viewing angle SVA 45 NTSC embedded DisplayPort eDP 1 2 without panel se...
Страница 8: ...igabit data rate MediaTek Wi Fi 6E RZ616 Bluetooth 5 2 802 11ax 2 2 MU MIMO supported supporting gigabit data rate Support for Miracast Support for Modern Standby connected RJ 45 network Integrated 10 100 1000 NIC Ports Hot plug unplug and auto detect for correct output to wide aspect vs standard aspect video Audio out headphone audio in microphone combo jack RJ 45 network jack AC Smart pin adapte...
Страница 9: ...ch gestures enabled Precision touchpad supported Supports modern trackpad gestures Taps enabled as default Power requirements Battery 4 cell 70 Whr 3 cell 52 5 Whr Long life Fast charge HP Smart AC adapter 4 5 mm power correction factor PFC 200 W slim right angle 3 pin 150 W slim barrel Power cord C13 premium 1 0 m 3 3 ft C5 conventional 1 0 m 3 3 ft Security Trusted Platform Module TPM 2 0 Produc...
Страница 10: ...Single Language Africa Market PPP Windows 11 Home 64 Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Single Language India Market PPP Windows 11 Home 64 Plus Single Language Indonesia Market PPP Windows 11 Home 64 Single Language Windows 11 Home 64 Single Language Africa Market PPP Windows 11 Home 64 Single Language APAC EM PPP Windows 11 Home 64 Single Language India Market PPP Windows 1...
Страница 11: ...n charging a small external device and Connects a display device that has a USB Type C connector providing DisplayPort output 2 RJ 45 network status lights White The network is connected Amber Activity is occurring on the network 3 RJ 45 network jack Connects a network cable 4 USB SuperSpeed 5 Gbps port Connects a USB device provides high speed data transfer and for select products charges small d...
Страница 12: ...mputer is off NOTE Use a standard USB Type A charging cable or cable adapter purchased separately when charging a small external device 4 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING ...
Страница 13: ...isplay can include essential components such as speakers antennas cameras and microphones Low blue light mode select products only Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety Also blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading WARNING To reduce the risk of serious in...
Страница 14: ...The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Search icon in the taskbar type HP Documentation in the search box and th...
Страница 15: ...then press enter 2 Choose a setting Turning on the touchpad Follow these steps to turn on the touchpad 1 Select the Search icon in the taskbar type touchpad settings in the search box and then press enter 2 Using an external mouse click the touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to s...
Страница 16: ...res 3 Right control zone Textured area that allows you to perform additional gestures Lights Identify the lights on the computer Table 2 5 Lights and their descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on 3 Touchpad light On The touchpad is off Off The touchpad ...
Страница 17: ...y The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power Button Identify the computer button Button 11 ...
Страница 18: ...on results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the computer To learn more about your power and sleep settings Right click the Power icon and then select Power and sleep settings Special keys Identify the special keys Table 2 7 Special keys and their...
Страница 19: ... IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the computer To learn more about your power and sleep settings Right click the Power icon and then select Power and sleep settings 6 num lock key Alter...
Страница 20: ...r the internal fan to cycle on and off during routine operation Rear Use the illustration and table to identify the rear component Table 2 9 Rear component and its description Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off d...
Страница 21: ...kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of the following examples Refer to the illustration that most closely matches the service label on your computer Table 2 10 Ser...
Страница 22: ...5 Serial number Regulatory labels Provide regulatory information about the computer Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 Getting to know your computer ...
Страница 23: ...OTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Illustrated par...
Страница 24: ...1 Mica silver N13310 001 Performance blue N13311 001 7 Touchpad bracket not available as a spare part 8 System board NOTE The system board repair kit is available as spare part number N19085 888 All system boards use the following part numbers xxxxxx 001 Non Windows operating systems xxxxxx 601 Windows operating system AMD Ryzen7 5800H processor and AMD Radeon RX6500M graphics N14592 xx1 AMD Ryzen...
Страница 25: ...cket not available as a spare part 14 WLAN module MediaTek Wi Fi 6E RZ616 Bluetooth 5 2 M90511 005 MediaTek Wi Fi 6 MT7921 Bluetooth 5 2 M74879 005 15 Card reader NOTE The card reader cable is available as spare part number N13303 001 N13302 001 16 Solid state drive PCIe 3 4 1 TB L85348 005 512 GB L85360 005 256 GB L85350 005 17 Memory module DDR4 3200 8 GB L46598 001 4 GB L83673 001 18 Plastic re...
Страница 26: ...27 001 2 Camera module N13328 001 3 Panel bracket N13330 001 4 Display panel FHD SVA 250 nits N13293 001 FHD UWVA 250 nits N13294 001 FHD UWVA 250 nits 144 Hz N13295 001 FHD UWVA 300 nits N13296 001 5 Display cable Standard models N13332 001 144 Hz models N13331 001 20 Chapter 3 Illustrated parts catalog ...
Страница 27: ...ith a 250 nit panel N13324 001 Display panel adhesive includes panel adhesive and bezel adhesive N13334 001 not illustrated Miscellaneous parts To identify the miscellaneous parts use this table Table 3 3 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter PFC Smart slim 4 5 mm 200 W L00818 850 150 W L32661 001 USB External DVD RW drive 747080 001 HMDI to VGA ad...
Страница 28: ...1 Thailand L19371 001 Thailand ADP cord M85418 001 The United Kingdom L19373 001 Power cord C13 1 0 m 3 3 ft conventional Argentina L22104 001 Australia L22339 001 Denmark L22334 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L22333 001 India L22343 001 Italy Chile L22103 001 Israel L22335 001 Japan L22344 001 North America L22331 001 People s Republic of China...
Страница 29: ...ng the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed so that they cannot be c...
Страница 30: ...evice exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device para...
Страница 31: ... safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid c...
Страница 32: ... or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends c...
Страница 33: ...Easy Clean tile 2 Now that your device is disabled for a short period see Removing dirt and debris from your computer on page 27 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 28 for guidelines to help prevent the spre...
Страница 34: ...and debris from your computer on page 27 Caring for wood veneer select products only on page 29 or both you might also choose to clean the surfaces with a disinfectant A disinfectant that is within HP s cleaning guidelines is an alcohol solution consisting of 70 isopropyl alcohol and 30 water This solution is also known as rubbing alcohol and is sold in most stores Follow these steps when disinfec...
Страница 35: ...ct with sharp objects or rough surfaces that might scratch the wood See Removing dirt and debris from your computer on page 27 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 28 for sanitizing guidelines to help prevent...
Страница 36: ... System Log Post operating system failures are logged in the Event Viewer 1 Turn on the computer and allow the operating system to open 2 Select the search icon in the taskbar 3 Type Event Viewer and then press enter 4 Select the log from the left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate tech...
Страница 37: ... Component and diagnosis information failure detection and required action To locate diagnosis information and actions 1 Go to http www hp com go techcenter pcdiags 2 Select Get Support 3 Near the bottom of the window select Notebook PCs and then select your location Accessing support information 31 ...
Страница 38: ...urfer hp com select your country or region and then follow the on screen instructions Make special note of each screw size and location during removal and replacement Preparation for disassembly To prepare to disassemble the computer use these steps See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures 1 Turn off the computer If you are unsure whe...
Страница 39: ... 1 Remove the Phillips M2 0 2 5 screw 1 that secures the drive 2 Pull the drive away from the socket to remove it 2 3 When installing a drive be sure a thermal pad is installed on the top of the drive To install a solid state drive reverse the removal procedures NOTE Solid state drives are designed with a notch to prevent incorrect insertion Memory modules To remove the memory modules use this pro...
Страница 40: ...ding up from the top and toward you to access the memory modules 2 Spread the two retention clips outward 1 until the memory module tilts up at a 45 angle and then remove the module 2 Use the same procedure to remove all memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory modul...
Страница 41: ...2 Press down on the module until the side retention clips snap into place 3 Memory modules 35 ...
Страница 42: ...nd location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2...
Страница 43: ... the bottom cover to the computer 3 In one of the bottom corners insert a thin plastic tool in the seam between the bottom cover and computer 1 to release the cover 4 Remove the bottom cover 2 To replace the bottom cover reverse the removal procedures When installing a bottom cover make sure the thermal pad is installed as shown in the following illustration Bottom cover 37 ...
Страница 44: ...xternal puncture or rupture to the battery which can cause a short inside the battery which can result in battery thermal runaway Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers which might puncture the battery Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case These actions can apply undue force on the batt...
Страница 45: ...moving the display You can remove some display subcomponents without removing the entire display assembly from the computer To remove the bezel display panel and camera module use these procedures and illustrations Before removing the display subcomponents follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover...
Страница 46: ...e panel use tweezers to grasp the end of the retention tape that is installed under the panel in three locations b While turning the tweezers 1 wrap the tape around the tweezers as you continue to pull the tape 2 out from behind the display panel c Rotate the panel up and set it next to the display back cover 3 40 Chapter 6 Removal and replacement procedures for authorized service provider parts ...
Страница 47: ...e following illustration Display panels are available as the following spare part numbers N13293 001 FHD SVA 250 nits N13294 001 FHD UWVA 250 nits N13295 001 FHD UWVA 250 nits 144 Hz N13296 001 FHD UWVA 300 nits The panel adhesive kit is available as spare part number N13334 001 3 You can remove the camera module with the display assembly connected to the computer To remove the camera module Displ...
Страница 48: ... module up from the display back cover 1 and then disconnect the cable from the reverse ZIF connector on the module 2 The camera module is available as spare part number N13328 001 NOTE For installation note that the cable routes under the camera module before it connects to the module To install the camera and display panel reverse these procedures WLAN module To remove the WLAN module use this p...
Страница 49: ...functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect the battery cable from the system board see Battery on page 38 Remove the WLAN module 1 Remove the plastic that covers the antennas 1 2 Remove the Phil...
Страница 50: ...for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect the battery cable from the system board see Battery on page 38 Remove the speakers 1 Remove the two Phillips M2 0 2 0 broadhead screws 1 that secure each speaker to the computer 2 Disconnect the speaker cables from the system board 2 3 Remove the speakers from the computer ...
Страница 51: ...e the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect the battery cable from the system board see Battery on page 38 Remove the fan assembly 1 Remove the power connector cable and WLAN antenna cables from the clips in the fan assembly 1 2 Disconnect the fan cables from the system board 2 3 Remove the six Phillip...
Страница 52: ...moving the power connector cable follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect the battery cable from the system board see Battery on page 38 Remove the power connector cable 1 Remove the Phillips M2 0 4 0 screws 1 that secures the bracket and then remove the bracket 2 2 Discon...
Страница 53: ...oard cable N13301 001 Before removing the I O board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect the battery cable from the system board see Battery on page 38 Remove the I O board 1 Remove the Phillips M2 0 3 0 screw 1 that secures the bracket to the computer and then remove ...
Страница 54: ...reader follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Remove the battery see Battery on page 38 Remove the card reader board 1 Disconnect the cable from the ZIF connector on the system board 1 2 Remove the Phillips M2 0 4 0 screw 2 that secures the bracket and then remove the bracket 3 3 R...
Страница 55: ...ls with RX 6500M graphics N14593 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Disconnect the battery cable from the system board see Battery on page 38 Remove the heat sink 1 Remove the Phillips M2 0 2 0 screw 1 from the plastic holder at the top of the ...
Страница 56: ...ent thermal material locations Thermal paste is used on the heat sink 1 and on the processor component on the system board 2 To install the heat sink reverse this procedure System board To remove the system board use these procedures and illustrations Table 6 10 System board descriptions and part numbers Description Spare part number AMD Ryzen7 5800H processor and AMD Radeon RX6500M graphics N1459...
Страница 57: ...r for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Remove the battery see Battery on page 38 4 Remove the solid state drive see Solid state drive on page 32 5 Remove the fan assembly see Fan assembly on page 45 6 Remove the I O board bracket see I O board on page 47 7 If you need to replace the system board remove the heat sink see ...
Страница 58: ... Right speaker cable 12 2 Remove the nine Phillips M2 0 4 0 screws that secure the system board to the computer 52 Chapter 6 Removal and replacement procedures for authorized service provider parts ...
Страница 59: ...hpad ceramic white N13309 001 Touchpad mica silver N13310 001 Touchpad performance blue N13311 001 Touchpad cable N13312 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Remove the battery see Battery on page 38 4 Remove the fan assembly see Fan assembly on p...
Страница 60: ...sconnect the cable 2 from the touchpad ZIF connector 4 Lift the keyboard cable that covers the touchpad screws 3 5 Remove the Mylar that covers the screws 4 6 Remove the grounding tape from the right screw 5 7 Remove the three Phillips M2 0 2 5 screws 1 that secure the touchpad to the computer 54 Chapter 6 Removal and replacement procedures for authorized service provider parts ...
Страница 61: ...308 001 Plastic rear vent N13307 001 Before removing the plastic rear vent and fin follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 36 2 Remove the bottom cover see Bottom cover on page 36 3 Remove the battery see Battery on page 38 4 Remove the fan assembly see Fan assembly on page 45 5 Remove the system board with the heat sink installed see Syste...
Страница 62: ...ssembly use these procedures and illustrations NOTE You can remove the bezel display panel and camera module without removing the entire display assembly from the computer For more information see Display subcomponents without removing the display on page 39 You do have to remove the display assembly to remove the remaining subcomponents Full hinge up displays are not available as spare parts Spar...
Страница 63: ...tem board on page 50 7 Remove the plastic rear vent and fin see Plastic rear vent and fin on page 55 Remove the display assembly 1 Open the display to open the hinges 1 2 Remove the eight Phillips M2 6 4 5 screws 2 that secure the display assembly to the computer 3 Separate the display from the computer 3 4 If you need to remove the bezel a Flex the top 1 the left and right sides 2 and then the bo...
Страница 64: ...installed under the panel in three locations b While turning the tweezers 1 wrap the tape around the tweezers as you continue to pull the tape 2 out from behind the display panel c Rotate the panel up and set it next to the display back cover 3 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...
Страница 65: ...on each side of the display back cover as shown in the following illustration Display panels are available as the following spare part numbers N13293 001 FHD SVA 250 nits N13294 001 FHD UWVA 250 nits N13295 001 FHD UWVA 250 nits 144 Hz N13296 001 FHD UWVA 300 nits The panel adhesive kit is available as spare part number N13334 001 6 If you need to remove the camera module Display assembly 59 ...
Страница 66: ...hen disconnect the cable from the reverse ZIF connector on the module 2 The camera module is available as spare part number N13328 001 NOTE For installation note that the cable routes under the camera module before it connects to the module 7 If you need to remove the hinges from the display back cover a Remove the five broadhead Phillips M2 0 2 0 screws 1 from each hinge b Remove the display hing...
Страница 67: ...els 9 If you need to remove the WLAN antennas a Release the wireless antenna cables from the retention clips 1 on the display back cover b Peel the wireless antennas off the display rear cover 2 The antennas are attached with double sided adhesive The wireless antennas are available using spare part number N13325 001 for models with a 300 nit panel and N13326 001 for models with a 250 nit panel Di...
Страница 68: ...are part number for the top cover with keyboard The second table provides the country codes Table 6 13 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard ceramic white N13297 xx1 Top cover with keyboard mica silver N13298 xx1 Top cover with keyboard performance blue N13299 xx1 Table 6 14 Spare part country codes For use in country or region ...
Страница 69: ...Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark 081 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 Finland Sweden B71 Norway 091 Turkey F 541 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Russia 251 United States 001 Top cover with keyboard 63 ...
Страница 70: ... esc and then press f10 when the Start menu is displayed Updating Setup Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS v...
Страница 71: ...ites you can check for and download BIOS updates 1 Select the Search icon in the taskbar type support in the search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select Updates The Checking for Updates window opens and Windows checks for updates 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most rec...
Страница 72: ...le that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 66 Chapter 7 Using Setup Utility BIOS ...
Страница 73: ...e regular backups to avoid information loss NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com search for HP Cloud Recovery and then ...
Страница 74: ...see the Get Help app Select the Start button select All apps select the Get Help app and then enter the task you want to perform NOTE You must be connected to the internet to access the Get Help app Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory On select products it can be created on a bootable USB fl...
Страница 75: ... the volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution...
Страница 76: ...e Diagnostics Windows detects a failure that requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service EAS pa...
Страница 77: ...sion from HP To download HP PC Hardware Diagnostics Windows from HP follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics Windows and then select the specific Windows diagnostics version to download to your computer or a USB flash drive The tool downloads to the selected location Downloading the HP PC Hardware...
Страница 78: ...r and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 73 If your PC does not start in Windows you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP P...
Страница 79: ...ows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics UEF...
Страница 80: ... to http www hp com support 2 Select Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings ...
Страница 81: ...ct Settings 3 Make your customization selections 4 Select Exit then select Save Changes and Exit to save your settings Your changes take effect when the computer restarts Customizing Remote HP PC Hardware Diagnostics UEFI settings 75 ...
Страница 82: ...n Weight 2296 g 5 06 lb Input power Operating voltage and current 19 5 V dc 7 70 A 150 W 19 5 V dc 10 3 A 200 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE ...
Страница 83: ...Ie PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Total logical se...
Страница 84: ... be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...
Страница 85: ...le cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power cord s...
Страница 86: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 80 Chapter 12 Recycling ...
Страница 87: ...nents bottom 13 display 7 keyboard area 8 left side 6 lights 10 rear 14 right side 5 touchpad 9 computer major components 17 computer specifications 76 connectors power 6 control zone 9 D display specifications 76 display assembly subcomponents 19 display back cover illustrated 21 spare part numbers 21 display components 7 display panel illustrated 20 product description 1 spare part numbers 20 di...
Страница 88: ... USB Type C SuperSpeed port with HP Sleep and Charge and DisplayPort output 5 power button identifying 12 13 power connector identifying 6 power connector cable removal 46 spare part number 46 power cord requirements for all countries 78 requirements for specific countries and regions 78 set requirements 78 spare part numbers 21 22 power light identifying 11 power requirements product description ...
Страница 89: ...s 9 spare part numbers 18 53 touchpad buttons identifying 9 touchpad components 9 touchpad light identifying 9 10 touchpad settings adjusting 9 touchpad zone identifying 9 10 transporting guidelines 23 29 traveling with the computer 15 U USB SuperSpeed 5 Gbps port with HP Sleep and Charge identifying 6 USB SuperSpeed 5 Gbps port identifying 5 USB Type C SuperSpeed port with HP Sleep and Charge and...
