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NOTE:

If you need to stop a diagnostic test, press

esc

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

Turn on or restart the computer, and quickly press

esc

Press

The BIOS searches three places for the diagnostic tools, in the following order:
a.

Connected USB flash drive

NOTE:

To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 50

Hard drive

BIOS

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE:

The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe

files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE:

For some products, it may be necessary to download the software to a USB flash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB

flash drive:

Go to

http://www.hp.com/support

Enter the product name or number, select your computer, and then select your operating system.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI

Diagnostics version for your computer.

Chapter 10 Using HP PC Hardware Diagnostics

Содержание 15-cn0100

Страница 1: ...User Guide ...

Страница 2: ... be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...eron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 6: ...vi Processor configuration setting select products only ...

Страница 7: ...etwork 19 Connecting to a wireless network 19 Using the wireless controls 19 Airplane mode key 19 Operating system controls 19 Connecting to a WLAN 20 Using HP Mobile Broadband select products only 21 Using GPS select products only 21 Using Bluetooth wireless devices select products only 21 Connecting Bluetooth devices 22 Connecting to a wired network LAN select products only 22 4 Enjoying enterta...

Страница 8: ...se 31 Using an on screen keyboard select products only 31 6 Managing power 32 Using Sleep and Hibernation 32 Initiating and exiting Sleep 32 Initiating and exiting Hibernation select products only 33 Shutting down turning off the computer 33 Using the Power icon and Power Options 34 Running on battery power 34 Using HP Fast Charge select products only 34 Displaying battery charge 35 Finding batter...

Страница 9: ...ect products only 43 Using Internet security software 44 Using antivirus software 44 Using firewall software 44 Installing software updates 44 Using HP Managed Services select products only 45 Securing your wireless network 45 Backing up your software applications and information 45 Using an optional security cable select products only 45 9 Using Setup Utility BIOS 46 Starting Setup Utility BIOS 4...

Страница 10: ...Diagnostics UEFI settings 51 11 Backing up restoring and recovering 53 Using Windows tools 53 Creating HP Recovery media select products only 53 Using HP Recovery Manager to create recovery media 54 Before you begin 54 Creating the recovery media 54 Using the HP Cloud Recovery Download Tool to create recovery media 55 Restoring and recovery 55 Restoring resetting and refreshing using Windows tools...

Страница 11: ...Index 62 xi ...

Страница 12: ...xii ...

Страница 13: ...ng steps to get the most out of your smart investment Back up your hard drive by creating recovery media See Backing up restoring and recovering on page 53 If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 19 Become familiar with the computer hardware and software For more information see Getting to know your computer on page 4 and...

Страница 14: ...ulatory Safety and Environmental Notices To access this document Select the Start button select HP Help and Support and then select HP Documentation or Select the Start button select HP and then select HP Documentation Important regulatory notices including information about proper battery disposal if needed Limited Warranty To access this document Select the Start button select HP Help and Suppor...

Страница 15: ...Resource Contents can write to HP at POD PO Box 161 Kitchener Road Post Office Singapore 912006 Include your product name and your name phone number and postal address More HP resources 3 ...

Страница 16: ...manager in the taskbar search box and then select the Device Manager app A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button or Right click the Start button and then select Apps...

Страница 17: ... payments through the fingerprint reader 4 USB Type C port with HP Sleep and Charge Connects a USB device that has a Type C connector provides data transfer and even when the computer is off charges most products such as a cell phone camera activity tracker or smartwatch and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables and or adapters purchased...

Страница 18: ...s on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the ...

Страница 19: ...andalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide Select the Start button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are...

Страница 20: ...see Using Windows Hello select products only on page 43 NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environment...

Страница 21: ...Hello select products only on page 43 NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that ap...

Страница 22: ... or activate items on the screen NOTE For more information see Using TouchPad and touch screen gestures on page 28 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Страница 23: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 11 ...

Страница 24: ...Speakers Component Description Speakers 2 Produce sound 12 Chapter 2 Getting to know your computer ...

Страница 25: ...Start menu 4 Action keys Execute frequently used system functions 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad function is active when the computer is turne...

Страница 26: ...d to the system For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementall...

Страница 27: ...Icon Description NOTE A wireless network must be set up before a wireless connection is possible Keyboard area 15 ...

Страница 28: ...w to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 16 Chapter 2 Getting to know your computer ...

Страница 29: ...back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches ...

Страница 30: ... regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 18 Chapter 2 Getting to know your computer ...

Страница 31: ...personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Using the wireless controls You can control the wireless devices in your computer using one o...

Страница 32: ...network status icon and then select Open Network and Sharing Center 2 Select Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection or 1 On the taskbar right click the network status icon and then select Network Internet Settings 2 Under the Network Internet Status section select Network a...

Страница 33: ... personal identification number PIN as well as network information Some computers include a SIM card that is preinstalled If the SIM card is not preinstalled it may be included with the HP Mobile Broadband documents provided with your computer or the mobile network operator may provide it separately from the computer For information about HP Mobile Broadband and how to activate service with a pref...

Страница 34: ...d on Some devices may have additional requirements refer to the documentation provided with the device Connecting to a wired network LAN select products only Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an RJ 45 network cable and a...

Страница 35: ...r mix audio and video to create multimedia You can also play music CDs on the computer on select models or attach an external optical drive to play CDs To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone audio in microphone c...

Страница 36: ...include an enhanced sound system by Bang Olufsen B O Play or another provider As a result your computer may include advanced audio features that can be controlled through an audio control panel specific to your sound system Use the audio control panel to view and control audio settings Type control panel in the taskbar search box select Control Panel select Hardware and Sound and then select the a...

Страница 37: ...cross both the computer and the external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE For best results especially if you choose the Extend option increase the screen resolution of the external device as follows Select the Start button select the Settings icon and then select System Under Display select the appropr...

Страница 38: ...d screen Click Connect to a wireless display and then follow the on screen instructions Using data transfer Your computer is a powerful entertainment device that enables you to transfer photos videos and movies from your USB devices to view on your computer To enhance your viewing enjoyment use one of the USB Type C ports on the computer to connect a USB device such as a cell phone camera activity...

Страница 39: ...OTE To connect a USB Type C device to your computer you need a USB Type C cable purchased separately 1 Connect one end of the USB Type C cable to the USB Type C port on the computer 2 Connect the other end of the cable to the external device Using data transfer 27 ...

Страница 40: ...sponding buttons on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be...

Страница 41: ...rt Two finger slide TouchPad only Use the two finger slide to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on...

Страница 42: ... 3 fingers away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move To move an objec...

Страница 43: ...keys to perform specific functions Using an on screen keyboard select products only 1 To display an on screen keyboard tap the keyboard icon in the notification area at the far right of the taskbar 2 Begin typing NOTE Suggested words may be displayed above the on screen keyboard Tap a word to select it NOTE Action keys and hot keys do not display or function on the on screen keyboard Using an opti...

Страница 44: ...utomatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Initiating and exiting Sleep on page 32 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and ...

Страница 45: ...able and then under Shutdown settings select the Hibernate check box The Power menu can be accessed by selecting the Start button 4 Select Save changes To initiate Hibernation use the method that you enabled in step 3 To exit Hibernation briefly press the power button NOTE If you have set a password to be required on exiting Hibernation you must enter your Windows password before your work returns...

Страница 46: ...the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery reaches a low or critical battery level Computer battery life varies depending on power management settings programs running on the computer scree...

Страница 47: ... power To conserve battery power and maximize battery life Lower the brightness of the display Select the Power saver setting in Power Options Turn off wireless devices when you are not using them Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards that you are n...

Страница 48: ...Support Assistant app select products only 1 Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select My PC select the Diagnostics and tools tab and then select HP Battery Check If HP Battery Check indicates that your battery should be replaced contact support The battery ies in this product cannot be easily replac...

Страница 49: ...to a disc select products only When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external power The battery begins to charge The screen brightness increases The Power icon changes appearance When you disconnect external power The computer switches to battery power The screen brightness automatically decreases...

Страница 50: ... additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Disk Cleanup 2 Follow the on screen instructions Using HP 3D DriveGuard select produ...

Страница 51: ...r Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands Alcohol free glass cle...

Страница 52: ...s on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of...

Страница 53: ...ons If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you pla...

Страница 54: ... the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwor...

Страница 55: ...omputer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button or Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes tak...

Страница 56: ...ore information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software T...

Страница 57: ... to traditional in house solutions For more information go to https www hptouchpointmanager com Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and informati...

Страница 58: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version infor...

Страница 59: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Страница 60: ...ics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens se...

Страница 61: ... it to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC...

Страница 62: ...PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags ...

Страница 63: ...follow these steps 1 Go to http www hp com support 2 Select Get software and drivers enter the product name or number select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagn...

Страница 64: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 52 Chapter 10 Using HP PC Hardware Diagnostics ...

Страница 65: ...back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system restore points and recovery media allowing you to restore from backup refresh the computer and reset the computer to its original state NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default For more info...

Страница 66: ...RW or BD RE rewritable Blu ray discs which are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive with DVD writer capability you can use an external optical drive purchased separately to create recovery discs as described above If an external optical drive is used you must connect it directly to a USB port on the computer It cannot be con...

Страница 67: ...ition select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 55 If you have not already created recovery media see Creating HP Recovery media select products only on page 53 Using Factory Reset select products only Restores the computer to its original factory state by deleting all information from the hard drive and recreating the p...

Страница 68: ...hard drive is still working The HP Recovery partition select products only allows System Recovery only To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select HP Recovery Manager and then select Windows Reco...

Страница 69: ...y press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet quickly hold down the volume up button and then select f9 or Turn on or restart the tablet quickly hold down the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Removing the HP Recovery ...

Страница 70: ... power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 12 V dc 3 75 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C...

Страница 71: ... 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 59 ...

Страница 72: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling componen...

Страница 73: ...res NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Mo...

Страница 74: ...g 23 camera light identifying 8 9 caps lock light identifying 11 caring for your computer 39 cleaning your computer 39 components bottom 16 display 8 keyboard area 10 left side 6 right side 5 connecting to a network 19 connecting to a wireless network 19 connecting to a WLAN 20 connecting to LAN 22 connector power 6 corporate WLAN connection 20 critical battery level 36 D data transfer 26 Disk Cle...

Страница 75: ...26 mobile broadband activating 21 IMEI number 21 MEID number 21 mute light identifying 11 mute volume action key 14 N next track action key 14 O one finger slide touch screen gesture 30 operating environment 59 operating system controls 19 original system recovery 55 P passwords Setup Utility BIOS 43 Windows 42 pause action key 14 play action key 14 ports HDMI 5 25 USB SuperSpeed 6 USB SuperSpeed ...

Страница 76: ...ing 10 transfer data 26 traveling with the computer 18 40 turning off the computer 33 two finger pinch zoom TouchPad and touch screen gesture 29 two finger slide TouchPad gesture 29 two finger tap TouchPad gesture 29 U unresponsive system 33 updating programs and drivers 39 USB SuperSpeed port with HP Sleep and Charge identifying 5 USB SuperSpeed port identifying 6 USB Type C port with HP Sleep an...

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