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HP Chromebook (model numbers 11-2200

through 11-2299), HP Chromebook 11 G4

and HP Chromebook 11 G4 EE

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Содержание 11 G4 EE

Страница 1: ... Chromebook model numbers 11 2200 through 11 2299 HP Chromebook 11 G4 and HP Chromebook 11 G4 EE Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...tatements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition July 2015 Document Part Number 850192 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not a...

Страница 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...mponents 15 Miscellaneous parts 17 4 Removal and replacement preliminary requirements 18 Tools required 18 Service considerations 18 Plastic parts 18 Cables and connectors 18 Drive handling 19 Grounding guidelines 20 Electrostatic discharge damage 20 Packaging and transporting guidelines 21 Workstation guidelines 21 5 Removal and replacement procedures 23 Component replacement procedures 23 Comput...

Страница 6: ...ector cable 38 System board 39 Speakers 42 Display assembly 43 6 Specifications 53 7 Power cord set requirements 54 Requirements for all countries 54 Requirements for specific countries and regions 54 8 Recycling 56 Index 57 vi ...

Страница 7: ...on circuit SoC platform controller hub PCH Graphics Internal Graphics Intel HD Graphics Supports HD decode DX11 and HDMI Panel 11 6 in high definition HD AntiGlare 1366 768 UWVA light emitting diode LED slim 3 0 mm 16 9 aspect ratio typical brightness 220 nits eDP 11 6 in HD AntiGlare 1366 768 SVA white light emitting diode WLED flat 3 6 mm 16 9 aspect ratio typical brightness 220 nits eDP Support...

Страница 8: ... Wireless AC 7260 802 11 ac 2 2 WiFi Bluetooth 4 0 Combo Adapter Intel Dual Band Wireless N 7260AN 802 11 a b g n 2 2 WiFi Bluetooth 4 0 Combo Adapter Integrated wireless wide area network WWAN options by way of wireless module select models only Two built in WWAN antennas Supports the HP lt4110 LTE HSPA 4G WWAN Module Ports Headphone microphone combo jack USB 2 0 ports 2 HP Smart Plug AC adapter ...

Страница 9: ...stures enabled Taps enabled as default Power requirements Supports a 3 cell 36 WHr 3 25 WHr Li Ion battery Supports a 65 W HP Smart AC adapter non PFC EM 4 5 mm and 45 W HP Smart AC adapter non PFC RC 4 5 mm AC adapter Operating system Preinstalled Google Chrome operating system Serviceability End user replaceable parts AC adapter 3 ...

Страница 10: ...m is in use 5 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas IR emitters select models only and sensors are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas IR emitters and sensors f...

Страница 11: ... in the Sleep state press the button briefly to exit Sleep When the computer is on and you want to lock the screen press the power button until you see the sign in screen appear Pressing the power button during screen lock mode turns off the computer When the computer is on and you want to turn it off press and hold the power Button 5 ...

Страница 12: ...TouchPad Item Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 6 Chapter 2 External component identification ...

Страница 13: ...ght White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer is using battery power 4 Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card un...

Страница 14: ...disabled NOTE Be sure that the device cable has 4 conductor connector that supports both audio out headphone and audio in microphone 3 USB 2 0 port Connect optional USB devices such as a keyboard mouse external drive printer scanner or USB hub 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will n...

Страница 15: ...Bottom Item Component Description 1 Speakers 2 Produce sound Bottom 9 ...

Страница 16: ...your country or region and then follow the on screen instructions Locating the serial number model number product number and warranty information The serial number 1 model number 2 product number 3 and warranty information 4 are located on the bottom of the computer This information may be needed when travelling internationally or when contacting support 10 Chapter 3 Illustrated parts catalog ...

Страница 17: ...assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 15 2 Keyboard top cover includes keyboard cable In snow white finish for use only on HP Chromebook 11 G4 computer models Computer major components 11 ...

Страница 18: ...pain 851145 071 For use in Switzerland 851145 BG1 For use in Taiwan 851145 AB1 For use in Thailand 851145 281 For use in the United Kingdom 851145 031 For use in the United States 851145 001 In anodized silver finish for use only on HP Chromebook computer models equipped with WWAN capability NOTE Keyboard top cover spare part kits with spare part numbers 822639 xxx are only to be used with TouchPa...

Страница 19: ... use only with keyboard top cover spare part kits with spare part number 851139 001 851145 001 For use only with keyboard top cover spare part kits with spare part numbers 822639 xxx 822628 001 4 Heat sink includes replacement thermal material 825376 001 5 Battery 3 cell 36 WHr 3 25 AHr Li ion includes cable 767068 005 6 Speaker Kit includes left and right speakers and cables 788555 001 7 WLAN mod...

Страница 20: ...6 GHz SC turbo up to 2 58 GHz dual core processor 1 0 GB L2 cache 1333 MHz FSB 4 5 W 2 0 GB of system memory and 16 GB of eMMC system storage 822635 001 12 Base enclosure For use only on HP Chromebook 11 G4 computer models Ash silver texture plastic with Jack Black rubber 851131 001 Ash silver texture plastic with Electric Green rubber 851132 001 In Jack Black finish for use only on computer model...

Страница 21: ...se only on HP Chromebook computer models in sky blue finish 822625 001 For use only on HP Chromebook computer models in turbo silver finish 822626 001 For use only on HP Chromebook computer models in smoke silver finish 822624 001 2 Webcam microphone module includes double sided adhesive 783088 001 3 Display panel Display assembly subcomponents 15 ...

Страница 22: ...76 001 8 WLAN antenna includes left and right WLAN cables and transceivers 783075 001 9 Display enclosure includes rubber padding and shielding For use only on HP Chromebook 11 G4 computer models 851137 001 In anodized silver finish for use only on computer models equipped with WWAN capability 794732 001 In Jack Black finish for use only on computer models not equipped with WWAN capability 807427 ...

Страница 23: ...5530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 Rubber Kit includes 2 display bezel screw covers 4 rubber feet and 2 rubber screw covers For use only on HP Chromebook 11 G4 computer models 851140 001 For use only on HP Chromebook computer models in sky blue finish 822632 001 For use on...

Страница 24: ...stic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tensi...

Страница 25: ... avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing drive place it in a static proof bag Avoid exposing a drive to products...

Страница 26: ...s Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows h...

Страница 27: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Страница 28: ... the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resistance Static dissi...

Страница 29: ...ter feet are included in the Rubber Kit available using the following spare part numbers 773211 001 For use only on HP Chromebook 11 G4 computer models 822632 001 For use only on HP Chromebook computer models in sky blue finish 822633 001 For use only on HP Chromebook computer models in turbo silver finish 822631 001 For use only on HP Chromebook computer models in smoke silver finish Before repla...

Страница 30: ...B1 For use in Russia 851145 251 For use in the Czech Republic and Slovenia 851145 FL1 For use in Saudi Arabia 851145 171 For use in Denmark Finland and Norway 851145 DH1 For use in Spain 851145 071 For use in France 851145 051 For use in Switzerland 851145 BG1 For use in Germany 851145 041 For use in Taiwan 851145 AB1 For use in Israel 851145 BB1 For use in Thailand 851145 281 For use in Italy 851...

Страница 31: ...nited Kingdom 783090 031 For use in Italy 783090 061 For use in the United States 783090 001 Before removing the keyboard top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3...

Страница 32: ...front toward you 4 Open the computer as far as it will open 5 Lift the front edge 1 of the keyboard top cover until it separates from the front edge of the base enclosure 6 Lift the left 2 and right sides of the keyboard top cover until they separate from the left and right sides of the base enclosure 26 Chapter 5 Removal and replacement procedures ...

Страница 33: ...7 Slide the keyboard top cover 3 forward until the battery TouchPad and keyboard cables are accessible 8 Disconnect the battery cable from the system board Component replacement procedures 27 ...

Страница 34: ...chPad cable is attached and then disconnect the TouchPad cable 2 from the system board 10 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable 4 from the system board 28 Chapter 5 Removal and replacement procedures ...

Страница 35: ...rom the surfaces of the heat sink and the system board components each time the keyboard top cover is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the keyboard top cover Component replacement procedures 29 ...

Страница 36: ...Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 Remove the heat sink 1 Turn the keyboard top cover upside down with the front toward you 2 Remove the four Phillips PM1 9 2 3 screws 1 that secure the heat sink to the keyboard top cover 3 Remove ...

Страница 37: ...r from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 Remove the TouchPad button board 1 Turn the keyboard top cover upside down with the front toward you 2 Release the two pieces of grounding tape 1 that secure the TouchPad board to the keyboard top cover 3 Detach the...

Страница 38: ...e whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 Remove the battery 1 Remove the six Phillips PM1 9 4 2 screws 2 that secur...

Страница 39: ...2 Remove the battery 2 Reverse this procedure to install the battery Component replacement procedures 33 ...

Страница 40: ... then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the termina...

Страница 41: ...t down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see ...

Страница 42: ...untry or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external ...

Страница 43: ...hillips PM1 9 4 2 screw 2 that secures the WLAN module to the base enclosure The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the W...

Страница 44: ...omputer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the retention clips 2 built into the base enclosure 3 Release the power connector ...

Страница 45: ... 4 5 W 4 0 GB of system memory and 16 GB of eMMC system storage 822636 001 Equipped with an Intel Celeron N2840 2 16 GHz SC turbo up to 2 58 GHz dual core processor 1 0 GB L2 cache 1333 MHz FSB 4 5 W 2 0 GB of system memory and 16 GB of eMMC system storage 851142 001 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibe...

Страница 46: ...d to the base enclosure IMPORTANT The firmware screws must be installed in the locations shown in the following image These screws have specific properties that ensure the proper operation of the computer 6 Remove the four Philllips PM1 9 4 2 screws 2 that secure the system board to the base enclosure 40 Chapter 5 Removal and replacement procedures ...

Страница 47: ...7 Remove the system board 3 Reverse this procedure to install the system board Component replacement procedures 41 ...

Страница 48: ...ng system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 5 Remove the system board see System board on page 39 Remove the speakers 1 Release the speaker cables from the routing clips 1 and channels built into the base enclosure 2 Remove the ...

Страница 49: ...WAN module select models only NOTE The 5 red WWAN antenna cable connects to the WWAN module 5 Main terminal The 6 blue WWAN antenna cable connects to the WWAN module 6 Aux terminal 2 Disconnect the WLAN antenna cables 2 from the terminals on the WLAN module NOTE The 1 white WLAN antenna cable connects to the WLAN module 1 Main terminal The 2 black WLAN antenna cable connects to the WLAN module 2 A...

Страница 50: ...ed in the Rubber Kit available using the following spare part numbers 773211 001 For use only on HP Chromebook 11 G4 computer models 822632 001 For use only on HP Chromebook computer models in sky blue finish 822633 001 For use only on HP Chromebook computer models in turbo silver finish 822631 001 For use only on HP Chromebook computer models in smoke silver finish 44 Chapter 5 Removal and replac...

Страница 51: ...isplay enclosure d Remove the display bezel 4 The display bezel is available using the following spare part numbers 773210 001 For use only on HP Chromebook 11 G4 computer models 822625 001 For use only on HP Chromebook computer models in sky blue finish 822626 001 For use only on HP Chromebook computer models in turbo silver finish 822624 001 For use only on HP Chromebook computer models in smoke...

Страница 52: ... microphone module 3 d Remove the webcam microphone module The webcam microphone module is available using spare part number 783088 001 10 If it is necessary to replace the display panel a Remove the four Phillips PM1 9 3 4 screws 1 that secure the display panel to the display enclosure CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any...

Страница 53: ...ay panel 2 and swing it up and forward until it rests upside down in front of the display enclosure c Release the adhesive strip 1 that secures the display panel cable connector to the display panel Component replacement procedures 47 ...

Страница 54: ...1366 768 SVA WLED flat 3 6 mm 11 If it is necessary to replace the display panel cable a Release the display panel cable from the retention clip 1 built into the left hinge b Release the display panel cable from the retention clips 2 and routing channel built into the left side of the display enclosure c Release the grounding tape 3 that secures the display panel cable to the display enclosure 48 ...

Страница 55: ...ity and includes the webcam microphone module cable 12 If it is necessary to replace the display hinges a Remove the four Phillips PM2 4 3 6 broad head screws 1 and the four Phillips PM1 9 3 4 screws 2 that secure the display hinges to the display enclosure b Remove the display hinges 3 The display hinges are included in the Display Hinge Kit spare part number 761972 001 c Remove the three Phillip...

Страница 56: ...ables and transceivers a Detach the WWAN antenna transceivers 1 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided adhesive b Release the WWAN antenna cables from the clips 2 and routing channel built into the top and right edges of the display enclosure 50 Chapter 5 Removal and replacement procedures ...

Страница 57: ...the WLAN antenna transceivers 1 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided adhesive b Release the grounding tape 2 that secures the wireless antenna cable to the display enclosure near the right hinge c Release the WLAN antenna cables from the clips 3 and routing channel built into the top edge of the display enclosure Component...

Страница 58: ...ables and transceivers 4 The WLAN antenna cables and transceivers are available using spare part number 783075 001 Reverse this procedure to reassemble install the display assembly 52 Chapter 5 Removal and replacement procedures ...

Страница 59: ...Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 53 ...

Страница 60: ...roved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard S...

Страница 61: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Страница 62: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 56 Chapter 8 Recycling ...

Страница 63: ...re part numbers 15 48 display panel bracket removal 50 spare part number 16 50 display panel cable removal 48 spare part numbers 16 49 display switch 4 drives precautions 19 preventing damage 19 E electrostatic discharge 20 equipment guidelines 22 F feet removal 23 spare part numbers 23 G graphics product description 1 grounding guidelines 20 guidelines equipment 22 grounding 20 packaging 21 trans...

Страница 64: ...erations cables 18 connectors 18 plastic parts 18 serviceability product description 3 Speaker Kit spare part number 13 42 speakers locations 9 removal 42 spare part number 13 42 storage product description 1 system board removal 39 spare part numbers 13 39 T tools required 18 TouchPad board removal 31 spare part numbers 13 31 TouchPad component 6 TouchPad zone 6 transporting guidelines 21 U USB p...

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