Warranty policy
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Your authorised dealer has to fully set up
and adjust your bicycle, so that safe function
is guaranteed. The dealer has to make a final
safety check and carry out a test ride.
Your cycle dealer is obliged by law to ensure,
among other things, that your bicycle is not
affected by defects which materially diminish
its value of suitability for the described pur-
pose. The exact details will vary according to
the country. In Germany, this liability ends
two years after purchase.
In addition to this HP V
ELOTECHNIK
offers a
10 year warranty on the frame against dam-
age through material or manufacturing de-
fects. This warranty applies only to the origi-
nal purchaser.
Damage caused by wear and tear, corrosion
or damage at the surface coating is excluded.
Damage caused by inappropriate use, inade-
quate care and maintenance, falls, crashes,
overloading through excess weight, incorrect
assembly or modifications to the bicycle is
also not covered. The onus rests with the
purchaser. The warranty is void if any of the
instructions in this manual are neglected.
Warranty is only valid for original parts from
HP V
ELOTECHNIK
. In case of warranty we will
replace or repair the damaged part with a
part of our choice or a new part equal to the
old one (warranty obligation). We do not
cover any transport, labour or any secondary
costs.
The warranty is void when using the bicycle
for commercial purpose such as rental or
leasing
The warranty starts with the date of pur-
chase (receipt of the bicycle dealer) of a new
bicycle. The warranty is processed via the
bicycle dealer who ordered the bicycle from
us.
In case of damage the dealer has to send the
damaged frame to us so that we can check it,
if asked to do so by us.
In the event of any action that falls under
warranty the original warranty period will
not be prolonged and no new warranty will
be given. If HP V
ELOTECHNIK
refuses to count
a repair as warranty case we will only carry
out a repair with costs after having talked to
the customer or his representative, the
respective dealer.
It is necessary for the purchaser to fill in the
enclosed warranty registration form to bene-
fit from the extended warranty. This filled in
form has to be sent to HP V
ELOTECHNIK
within 4 weeks after the purchase.
The warranty is only valid when the warranty
pass at the end of this manual has been filled
in when you received your bicycle and when
every inspection listed has been done and
recorded by your bicycle mechanic within
the described time schedule.
In the event of any warranty the warranty
pass together with a copy of the proof of
purchase has to be sent to HP V
ELOTECHNIK
through your dealer.
This warranty does not have any influence on
the rights of the purchaser according to his
statutory rights.
Warranty
Warranty policy