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Warranty
Warranty policy
Your authorised dealer has to fully set up and
adjust your bicycle, so that safe function is
guaranteed. The dealer has to make a final
safety check and carry out a test ride.
Your cycle dealer is obliged by law to ensure,
among other things, that your bicycle is not
affected by defects which materially diminish
its value of suitability for the described pur-
pose. The exact details will vary according to
the country. In Germany, this liability ends
two years after purchase.
In addition to this HP V
ELOTECHNIK
offers a
10-year warranty on the frame against damage
through material or manufacturing defects.
This warranty applies only to the original pur-
chaser.
Warranty is only valid for original parts from
HP V
ELOTECHNIK
. In case of warranty we will
replace or repair the damaged part with a
part of our choice or a new part equal to the
old one (warranty obligation). We do not
cover any transport, labour or any secondary
costs.
Damage caused by wear and tear, corrosion
or damage at the surface coating is excluded.
Damage caused by inappropriate use, inade-
quate care and maintenance, falls, crashes,
overloading through excess weight, incorrect
assembly or modifications to the tricycle is al-
so not covered.
The warranty is void when using the bicycle
for commercial purpose such as rental or
leasing. Bike leasing for a personal use only is
not excluded.
The warranty starts with the date of purchase
(receipt of the tricycle dealer) of a new bicy-
cle. The warranty is processed via the tricycle
dealer who ordered the bicycle from us.
In case of damage the dealer has to send the
damaged, cleaned frame to us so that we can
check it, if asked to do so by us.
In case of warranty we will replace or repair
the damaged part with a part of our choice or
a new part equal to the old one (warranty ob-
ligation). We do not cover any transport, la-
bour or any secondary costs.
In the event of any action that falls under war-
ranty the original warranty period will not be
prolonged and no new warranty will be given.
If HP V
ELOTECHNIK
refuses to count a repair
as warranty case we will only carry out a re-
pair with costs after having talked to the cus-
tomer or his representative, the respective
dealer.
It is necessary for the purchaser to fill in the
enclosed warranty registration form to benefit
from the extended warranty. This filled in
form has to be sent to HP V
ELOTECHNIK
with-
in 4 weeks after the purchase.
The warranty is only valid when the warranty
pass at the end of this manual has been filled
in when you received your tricycle and when
every inspection listed has been done and
recorded by your bicycle mechanic within the
described time schedule.
In the event of any warranty the warranty
pass together with a copy of the proof of pur-
chase has to be sent to HP V
ELOTECHNIK
through your dealer.
This warranty does not have any influence on
the rights of the purchaser according to his
statutory rights.
