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Troubleshooting 

Help and Support 

If the preceding questions and solutions did not address your 

problem, access Help and Support by selecting 

Start > Help and 

Support

. In addition to providing information about your 

operating system, Help and Support provides: 

■

Information about your computer, such as model and serial 

number, installed software, hardware components, and 

specifications. 

■

Answers to question about using your computer. 

■

Product information to help you learn to use computer and 

operating system features. 

■

Updates for your operating system, device drivers, and the 

software provided on your computer. 

■

Checkups for computer functionality. 

■

Automated and interactive troubleshooting, repair solutions, 

and system recovery procedures. 

■

Links to community forums of IT experts. 

Customer Care 

If you are unable to find the help you need by using Help and 

Support at 

Start > Help and Support

, you may need to contact 

Customer Care. 

Getting Started

3–7 

Содержание nw9440 - Mobile Workstation

Страница 1: ...ing Started HP Compaq Notebook PC Document Part Number 419592 001 January 2007 This guide explains how to set up your hardware and software and begin using the computer in Windows Enhanced for Accessibility ...

Страница 2: ...ned herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Compaq Notebook PC First Edition Ja...

Страница 3: ... up the computer 1 9 Step 1 Insert the battery pack 1 10 Step 2 Connect the computer to external power 1 11 Step 3 Turn on the computer 1 13 Step 4 Set up the software 1 15 Step 5 Create recovery discs highly recommended 1 16 2 Next steps Install additional hardware and software 2 1 Identify and install hardware 2 1 Locate and install software 2 2 Protect the computer 2 3 Protect the computer from...

Страница 4: ...Is software functioning abnormally 3 3 Is the computer turned on but is not responding 3 4 Is the computer unusually warm 3 5 Is an external device not working 3 5 Is the home wireless network connection not working 3 6 Help and Support 3 7 Customer Care 3 7 Preparing to contact Customer Care 3 8 Contacting Customer Care by e mail or telephone 3 8 A Specifications Operating environment A 1 Rated i...

Страница 5: ...e backups B 5 Recover the system B 5 Create recovery discs highly recommended B 6 Perform a recovery B 7 C Connect to the Internet from your home Choose an ISP C 1 Using the New Connection Wizard C 1 Choose the type of Internet access C 2 Index Getting Started v ...

Страница 6: ...1 First time setup Identify hardware Computer hardware Component 1 Power cord 3 Primary battery pack 2 AC adapter Older AC adapters do not work with this computer Getting Started 1 1 ...

Страница 7: ...ient light sensor 2 Power button 9 Num lock light 3 Info Center button Volume mute button 4 Wireless button q Volume mute light 5 Wireless light w Volume down button 6 Presentation button Volume up button 7 Caps lock light r Calculator button 1 2 Getting Started ...

Страница 8: ...First time setup Keys Component 1 esc key 4 Windows applications key 2 fn key 5 Integrated numeric keypad 3 Windows logo key 6 Function keys Getting Started 1 3 ...

Страница 9: ...ct models only 2 Left pointing stick button 7 Right TouchPad button select models only 3 Pointing stick 8 Center TouchPad button select models only select models only 4 Center pointing stick button 9 Left TouchPad button select models only 5 Right pointing stick button TouchPad sleet models only 1 4 Getting Started ...

Страница 10: ... Power light 6 Display release latch 3 Battery light 7 Digital Media Slot 4 IDE Integrated Drive Electronics drive light Rear components Component 1 Security cable slot 3 RJ 11 modem jack 2 Vent Depending on computer model vents vary in number and location Getting Started 1 5 ...

Страница 11: ...First time setup Right side components Component 1 Audio out headphone jack 4 Optical drive 2 Audio in microphone jack 5 Optical drive button 3 USB ports 2 6 RJ 45 network jack 1 6 Getting Started ...

Страница 12: ...ime setup Left side components Component 1 Vent 6 1394 port 2 Power connector 7 PC Card slot 3 External monitor port 8 Smart card slot 4 S Video out jack 9 PC Card eject button 5 USB port 2 Getting Started 1 7 ...

Страница 13: ... bay 5 Primary battery bay 2 Expansion memory module 6 Docking connector and Mini Card compartment 3 Accessory battery connector 7 Vents 4 Primary battery pack release latches 2 Depending on computer model vents vary in number and location 1 8 Getting Started ...

Страница 14: ...During the hardware and software setup procedures Do not unplug the computer from external power Do not shut down the computer or initiate Sleep or Hibernation When setting up the computer you will 1 Insert the battery pack into the computer so that it can begin to charge as soon as the computer is connected to external power 2 Connect the computer to external power 3 Turn on the computer 4 Set up...

Страница 15: ...mary battery pack 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery pack 1 into the battery bay until it is seated The battery pack release latches 2 automatically lock the battery into place 1 10 Getting Started ...

Страница 16: ... the power connector 1 on the left side of the computer 2 Plug the power cord into the AC adapter 2 3 Plug the other end of the power cord into an AC outlet 3 4 When the computer receives AC power the battery pack begins to charge and the battery light 4 on the front of the computer is turned on When the battery pack is fully charged the battery light is turned off Getting Started 1 11 ...

Страница 17: ...pop up messages may be displayed after turning on the computer Smart AC adapter power output is too low for this computer Clicking the message will display the following additional information The output power of the HP Smart AC Adapter connected to your computer is insufficient Please connect a higher capacity adapter For full performance connect a higher capacity AC adapter Clicking the message ...

Страница 18: ...First time setup Step 3 Turn on the computer To open the computer 1 Slide the display release latch 1 to the right to release the display 2 Raise the display 2 Getting Started 1 13 ...

Страница 19: ...me setup 3 Press the power button 1 The power light next to the power button 2 and the power light on the front of the computer 3 are turned on and you are prompted to begin software setup 1 14 Getting Started ...

Страница 20: ...normal pauses are indicated by an hourglass icon ÄCAUTION If you are prompted to select an operating system language before the Welcome to Windows page is displayed choose carefully On some models the languages that you do not choose are deleted from the system and cannot be restored during software setup To register your operating system and your computer you must be connected to the Internet For...

Страница 21: ...used to restart your computer and recover the operating system and software applications to factory settings in case of system failure or instability Note the following considerations before creating recovery discs You will need high quality CD R DVD R or DVD R media purchased separately Only one set of recovery discs can be created per computer Number each disc before inserting it into the optica...

Страница 22: ...ick Next 3 Click Create factory software recovery CDs or DVDs to recover the system highly recommended 4 Click Next The Recovery CD DVD Creator Wizard opens 5 Click Next 6 Follow the on screen instructions to create the recovery discs The wizard will specify the number of discs needed before disc creation begins Getting Started 1 17 ...

Страница 23: ...curity of your computer You may be prompted for your permission or password for tasks such as installing applications running utilities or changing Windows settings Refer to Windows online Help for more information You can also add hardware or modify your device configurations using Device Manager To install additional hardware such as an optional printer follow the instructions provided by the ha...

Страница 24: ... opens follow the on screen instructions 3 Restart the computer if prompted to do so Preloaded software This is software provided on the hard drive but not ready to use To locate or install preloaded software or drivers 1 Select Start All Programs Software Setup 2 Follow the on screen instructions and select the check box next to the software program or driver you want to install For details about...

Страница 25: ... most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Norton Internet Security is preinstalled on the computer select models only For information about using the Norton Internet Security software select Start All Programs Norton Internet Security For more information about computer viruses type virus...

Страница 26: ...s included with the computer it is recommended that you Keep your operating system and software updated Many software applications contain security enhancements For information about updating your operating system and software refer to Update your software later in this chapter Use a firewall A firewall is software that monitors incoming traffic on the computer Some firewalls also monitor outgoing...

Страница 27: ...r equipment Plug the power cord into an AC outlet that is easily accessible at all times Disconnect power from the computer by unplugging the power cord from the AC outlet not by unplugging the power cord from the computer If provided with a 3 pin attachment plug on your power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attachi...

Страница 28: ...mply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 ÅWARNING To reduce potential safety issues only the AC adapter or battery pack provided with the computer a replacement AC adapter or battery pack provided by HP or a compatible AC adapter or battery pack purchased as an accessory from HP should be...

Страница 29: ...ed assistance to connect to a company LAN or WLAN contact your network administrator If the computer has a Bluetooth device you can create a personal area network PAN to connect to other Bluetooth enabled devices such as computers telephones printers headsets speakers and cameras For information on using a Bluetooth device refer to the Bluetooth online Help For information on connecting the comput...

Страница 30: ... you update the operating system and other software provided on the computer as soon as the computer is connected to the Internet To access update links for the operating system and other software provided on the computer Select Start Help and Support Locate the user guides User guides regulatory and safety notices and other resources that provide information about using the computer are available...

Страница 31: ...n click Shut Down If the system is unresponsive and you are unable to shut down the computer with this procedure use the following emergency procedures in the sequence provided ÄCAUTION Emergency shutdown procedures result in the loss of unsaved information Press ctrl alt delete Then in the lower right corner of the screen click the Power button Press and hold the power button for at least 5 secon...

Страница 32: ...ugh many checkup and repair tools require an Internet connection other tools can help you fix a problem when the computer is offline 3 Contact Customer Care for any further assistance Quick troubleshooting Is the computer unable to start up To turn on the computer press the power button When the computer is turned on the power light is turned on If the computer and the power light are not turned o...

Страница 33: ...pter connections are secure If the computer is running on battery power Remove the primary battery pack and travel battery pack if applicable and plug the computer into an AC outlet using the AC adapter If the computer starts up one of the battery packs may need to be replaced If the battery light on the front of the computer is blinking the battery pack has reached a low battery level which may n...

Страница 34: ...er screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external display devices and simultaneously displays on all devices Press the display switch on the computer to confirm that it moves freely The display switch is normally located on the upper left corner of the keyboard Is software functio...

Страница 35: ... the computer remains unresponsive try the emergency shutdown procedures in the following sequence 1 If the computer is in Windows press ctrl alt delete Then in the lower right corner of the screen click the Power button 2 If you cannot shut down the computer by using ctrl alt delete press and hold the power button for at least 5 seconds 3 If you cannot shut down the computer by using the power bu...

Страница 36: ...ot allow another hard surface such as such as a printer or a soft surface such as a pillow or a thick rug or clothing to block airflow The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Is an external device not working If an external device does not function as expected ...

Страница 37: ...k connection is not working as expected Be sure that the wireless light on the computer is on If the light is off press the wireless button to turn it on Be sure that the computer wireless antennae are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and the lights are on Be sure that the wireless router access point is properly connected to its ...

Страница 38: ...ifications Answers to question about using your computer Product information to help you learn to use computer and operating system features Updates for your operating system device drivers and the software provided on your computer Checkups for computer functionality Automated and interactive troubleshooting repair solutions and system recovery procedures Links to community forums of IT experts C...

Страница 39: ...sed Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of the printer or other accessories connected to the computer Operating system version number and registration number To display the operating system version number and registration number select Start Help and Support System Information On some models the registration number may be i...

Страница 40: ... U S Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 1...

Страница 41: ...from a stand alone DC power source it is strongly recommended that the computer be powered only with an AC adapter or a DC power cord supplied by or approved for an HP computer The computer is capable of accepting DC power within the following specifications Input power Rating Operating voltage 18 5 V dc 3 5 A 65 W Operating current 3 5 A This product is designed for IT power systems in Norway wit...

Страница 42: ... and DVD RW double layer discs are not compatible with HP Backup and Recovery Manager The computer must be connected to external power before you perform backup and recovery procedures Safeguard your data To safeguard your documents store personal files in the Documents folder and periodically create a backup copy of the folder Back up the system Using HP Backup and Recovery Manager you can Back u...

Страница 43: ...o back up specific files or folders 1 Select Start All Programs HP Backup Recovery HP Backup and Recovery Manager The HP Backup and Recovery Manager opens 2 Click Next 3 Click Back up to protect system settings and important data files and then click Next 4 Click Back up individual files and folders and then click Next The Backup Wizard opens 5 Click Next 6 Click Back up selected files from most c...

Страница 44: ...ve 1 Select Start All Programs HP Backup Recovery HP Backup and Recovery Manager The HP Backup and Recovery Manager opens 2 Click Next 3 Click Backup to protect system and important data files and then click Next 4 Click Back up entire hard drive and then click Next The Back up entire hard disk page opens 5 Click Next 6 Select the location for the backup files and then click Next 7 Select the Prot...

Страница 45: ...s Before you add or extensively modify software or hardware Periodically whenever the system is performing optimally Recovering to an earlier recovery point does not affect data files or e mails created since that recovery point After you create a recovery point you are prompted to schedule subsequent recovery points You can schedule recovery points for a specific time or event in your system To c...

Страница 46: ... settings A summary of your recovery point settings is displayed 4 Follow the on screen instructions Recover the system HP Backup and Recovery Manager analyzes the hard drive and creates a dedicated hard drive recovery partition on the hard drive large enough to store a copy of the full factory image You choose whether you want to store that copy on the recovery partition on another drive or on ex...

Страница 47: ...g up the computer for the first time you can create a set of recovery discs of the full factory image using Recovery Media Creator in the HP Backup and Recovery Manager The recovery discs are used to start up boot the computer and recover the operating system and software to factory settings in case of system failure or instability ÄCAUTION After you create the recovery discs you can increase the ...

Страница 48: ...s HP Backup Recovery HP Backup and Recovery Manager 2 Click Next 3 Click Create factory software recovery CDs or DVDs to recover the system highly recommended and then click Next The Recovery Media Creator page opens 4 Click Next 5 Click Write to CD DVD and then click Next 6 Follow the on screen instructions Perform a recovery Performing a recovery from the recovery discs To perform a recovery fro...

Страница 49: ...ck Recover important files or the entire system and then click Next 5 Click a recovery option and then click Next If you choose to recover the system the computer restarts and recovery begins 6 Follow the on screen instructions Initiating a recovery from the hard drive recovery partition To initiate a recovery from the hard drive recovery partition 1 Back up all personal files 2 Restart the comput...

Страница 50: ...rnet hardware and software features vary depending on your computer model and your location Choose an ISP You must set up Internet service before you can connect to the Internet The New Connection Wizard helps you set up a new Internet account or configure the computer to use an existing account Using the New Connection Wizard You can use the New Connection Wizard to connect to the Internet If you...

Страница 51: ... your privacy in Chapter 2 Next steps Choose the type of Internet access There are 3 basic types of Internet access Broadband High speed Internet access is available through Cable modem Digital Subscriber Line DSL Satellite Other services For broadband access additional hardware and or software must be provided by your ISP Refer to Choose an ISP or contact your ISP for details Wireless For high sp...

Страница 52: ...ff 1 11 battery pack charging 1 11 indentifying 1 1 inserting 1 10 battery pack release latches 1 8 Index bays battery 1 8 hard drive 1 8 Bluetooth 2 7 buttons calculator 1 2 Info Center 1 2 optical drive 1 6 PC Card eject 1 7 pointing stick 1 4 power 1 2 1 14 Presentation 1 2 volume down 1 2 volume mute 1 2 volume up 1 2 wireless 1 2 C cables and cords power 3 1 calculator button identifying 1 2 ...

Страница 53: ...leshooting 3 5 digital media slot identifying 1 5 display release latch identifying 1 5 display switching image 3 3 docking connector identifying 1 8 drive optical 1 6 E environmental specifications A 1 esc key identifying 1 3 expansion memory module compartment identifying 1 8 external devices troubleshooting 3 5 external monitor port identifying 1 7 F fingerprint reader identifying 1 4 firewalls...

Страница 54: ...tick button identifying 1 4 left TouchPad button identifying 1 4 lights battery 1 11 caps lock 1 2 IDE drive 1 5 num lock 1 2 power 1 2 1 5 1 14 volume mute 1 2 wireless 1 2 1 5 locate user guides 2 8 M Mini PCI card compartment identifying 1 8 modem setting up Internet service C 2 surge protection 2 5 monitor external 3 3 3 5 N network connecting computer to 2 7 New Connection Wizard C 1 num lock...

Страница 55: ...ation button identifying 1 2 printer 3 5 Product Id 3 8 R rated input power specifications A 2 registration number operating system 3 8 regulatory information notices 2 6 Regulatory Safety and Environmental Notices 2 6 reset emergency shutdown 3 4 right pointing stick button identifying 1 4 right TouchPad button identifying 1 4 RJ 11 modem jack identifying 1 5 RJ 45 network jack identifying 1 6 S ...

Страница 56: ...ting problems 3 5 resources 3 1 software problems 3 3 virus problems 3 3 wireless network problems 3 6 turn off computer 2 9 turn on the computer 1 13 turning on computer 3 1 U update software 2 8 USB ports identifying 1 6 1 7 user guides 2 8 V vents identifying 1 5 1 7 1 8 vents keeping free from obstructions 3 5 viruses antivirus software 2 3 viruses computer 3 3 volume down button identifying 1...

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