Troubleshooting
❏
The device, especially if it is an older one, is compatible
with your operating system. For compatibility
information, refer to the Web site of the device
manufacturer.
❏
The correct drivers are installed and updated. Drivers
may be available on a CD included with the device or
on the Web site of the device manufacturer. For more
information about updating drivers, select
Start > Help
and Support
.
Is the home wireless network connection
not working?
If a home wireless network connection is not working as
expected:
■
Be sure that the wireless light on the computer is on. If the
light is off, press the wireless button to turn it on.
■
Be sure that the computer wireless antennae are free from
obstructions.
■
Be sure that the cable or DSL modem and its power cord are
properly connected, and the lights are on.
■
Be sure that the wireless router (access point) is properly
connected to its power adapter and the cable modem, and the
lights are on.
■
Disconnect and then reconnect all cables, and turn the power
off and then back on.
✎
For information on setting up a home wireless network
connection, refer to
http://www.hp.com/go/techcenter/wireless
(English only).
3–6
Getting Started