Hoylu HoyluWall, Руководство по установке

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HOYLU PEN HOYLU CONNECTED WORKSPACES ™ APPENDIX
Warranty, Support, and Maintenance
Hardware supplied by Hoylu (the “Hoylu Hardware”) are warranted to be free from defects in material and workmanship,
and to substantially conform to Hoylu’s published specifications, packaging, or documentation accompanying the products
for a period of twelve (12) months from the date the products were delivered by Hoylu (the “Warranty Period”).
Hoylu Hardware: Hoylu will use its best efforts during the Warranty Period to replace defective Hoylu Hardware within 30
days of the receipt of the defective item.
Hoylu Software: Hoylu provides a 99.9% uptime commitment for customers with regard to the Hoylu Connected
Workspaces™ (our Service Level Agreement or SLA). If Hoylu falls short of our 99.9% uptime commitment and your Hoylu
Connected Work spaces™ is affected, Hoylu will apply a Service Credit equal to the monthly amount that was billed for the
Hoylu Connected Workspaces™ during the period Hoylu was down (we call these Service Credits).
Service Credits are not refunds and cannot be exchanged into a cash amount, are capped at a maximum of 30 days of paid
service, and expire upon termination of the customer contract. Service Credits are the sole and exclusive remedy for any
failure by Hoylu to meet its obligations under Hoylu’s SLA.
RMA Process:
Reseller shall promptly request a return material authorization (“RMA”) from Hoylu for return of products
and upon Hoylu’s receipt of notification and classification of the reason for return, Hoylu shall issue an RMA number to
Reseller.
Knowledge Base
Visit support.hoylu.com for any additional questions. Scroll down to navigate to the section on HoyluWall™ FAQs and
Troubleshooting. You are also able to contact our support team at support@hoylu.com.
www.help.hoylu.com
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