AWManual, Rev. B
www.HoverMatt.com | 7
User Manual
Returns and Repairs
All products being returned to HoverTech International (HTI) must have
a Returned Goods Authorization (RGA) number issued by the company.
Please call (800) 471-2776 and ask for a member of the RGA Team who will
issue you an RGA number. Any product returned without an RGA number
will cause a delay in the repair time.
HTI’s warranty covers manufacturer’s defects in material and workmanship.
If a repair is not covered under warranty, a minimum repair fee of $100 per
item will be assessed, plus return shipping. A Purchase Order for the repair
charge should be provided by the facility at the time the RGA number is
issued, should the repair not be covered under warranty. Lead-time for
repairs is approximately 1-2 weeks, not including shipping time.
Returned products should be sent to:
HoverTech International
Attn: RGA # ___________
4482 Innovation Way
Allentown, PA 18109
