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Page 29

GENERAL OPERATION TROUBLESHOOTING GUIDE

Problem

Probable causes

Solutions

Entire spa is inoperative

• Power failure

• GFCI tripped

• Heater high-limit thermostat tripped

• Spa lock activated

• Check power source

• Reset GFCI; call for service if it will not reset

• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,

check for clogged filters. If tripping continues, call for service.

• Deactivate spa lock

Spa does not heat; jets and light

operate (Green logo "Ready", and

Blue logo "Power" indicators are

blinking)

• Integrated pressure switch open

• Circulation pump thermal cut-off tripped

• Check for clogged filters. Integrated pressure switch will reset when the flow of water

through the heater has been restored. Call for service if the heater trips frequently.

• Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow

circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled

and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.

Jets weak or surging

• Spa water level too low

• Filters clogged

• COMFORT CONTROL

lever closed

• Add water

• Clean filters

• Open

COMFORT CONTROL

lever

Light inoperative

• Spa lock activated

• Light wiring or assembly is faulty

• Deactivate spa lock

• Replace light assembly

MOTO-MASSAGE DX

jet inoperative

or erratic

• COMFORT CONTROL

valves closed

• Filters clogged

• Open

COMFORT CONTROL

levers

• Clean filters

Blue Logo "Power" indicator blinking

• Heater high-limit thermostat tripped

• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,

check for clogged filters. If tripping continues, call for service.

Green Logo "Ready" indicator blinking

• Temperature sensor problem

• Disconnect power for at least thirty seconds. If blinking continues, call for service.

Touchscreen is on but becomes

inoperable

• Remote Control too far away from spa

• Communication between remote control and

control system has been interrupted

•  Move Remote Control closer to spa
•  Press Jets button on DOCK
•  Press and hold the touchscreen in a blank area until it turns black, this will reset the control panel.

Touchscreen is black (off)

• Power to spa is off

• Battery needs to be recharged

• Battery is in Shut-Down mode

• Battery is not recharging

• Turn power to spa on

• Place remote control back into Docking tray

• Press touchscreen and wait for 40 seconds

• Contact your authorized

HOT SPRING

Dealer

Remote has intermittent response

when inside the 30' usable range

• .Signal Interference from outside source

• Change channel on remote by pressing the Lights button on the DOCK until dock buttons flash to

display a change channel screen on the remote. Press UP or DOWN to change the channel followed

by OK to set

Black Screen on touchscreen

continuously reads "Searching for spa"

• Remote not paired

• Press Jets button on DOCK until dock buttons flash, press and hold screen until Pairing

Yes/ No is displayed then press Yes to pair

SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE

Problem

Probable causes

Solutions

Cloudy Water

• Dirty filters

• Excessive oils / organic matter

• Improper sanitization

• Suspended particles / organic matter

• Overused or old water

• Clean filters

• Shock spa with sanitizer

• Add sanitizer

• Adjust pH and/or alkalinity to recommended range

• Run jet pump(s) and clean filters

• Drain and refill the spa

Water Odor

• Excessive organics in water

• Improper sanitization

• Low pH

• Shock spa with sanitizer

• Add sanitizer

• Adjust pH to recommended range

Chlorine Odor

• Chloramine level too high

• Low pH

• Shock spa with sanitizer

• Adjust pH to recommended range

Musty Odor

• Bacteria or algae growth

• Shock spa with sanitizer–if problem is visible or persistent, drain, clean and refill

the spa

Organic buildup / scum ring around spa

• Build-up of oils and dirt

• Wipe off scum with clean rag – if severe, drain the spa, use a spa surface and

tile cleaner to remove the scum, and refill the spa

Algae Growth

• High pH

• Low sanitizer level

• Shock spa with sanitizer and adjust pH

• Shock spa with sanitizer and maintain sanitizer level

Eye Irritation

• Low pH

• Low sanitizer level

• Adjust pH

• Shock spa with sanitizer and maintain sanitizer level

Skin Irritation / Rash

• Unsanitary water

• Free chlorine level above 5 ppm

• Shock spa with sanitizer and maintain sanitizer level

• Allow free chlorine level to drop below 5 ppm before spa use

Stains

• Total alkalinity and/or pH too low

• High iron or copper in source water

• Adjust total alkalinity and/or pH

• Use a metal deposit inhibitor

Scale

• High calcium content in water – total alkalinity and pH

too high

• Adjust total alkalinity and pH – if scale requires removal, drain the spa, scrub off

the scale, refill the spa and balance the water

Service Information

Содержание Envoy NXT

Страница 1: ......

Страница 2: ...change specifications or design without notification and without incurring any obligation Important In most cities and counties permits will be required for the installation of electrical circuits or the construction of exterior surfaces decks and gazebos In addition some communities have adopted residential barrier codes which may require fencing and or self closing gates on the property to preve...

Страница 3: ...IONAL 16 MUSIC SYSTEM SCREEN OPTIONAL 16 LIGHTS CONTROL SCREEN 17 DOCKING TRAY FUNCTION BUTTONS 17 JET MENU GRANDEE NXT MODEL GGN JET SYSTEM MENU 18 ENVOY NXT MODEL KKN JET SYSTEM MENU 19 JETSETTER NXT MODEL JJN JET SYSTEM MENU 20 SPA CARE AND MAINTENANCE DRAIN REFILL INSTRUCTIONS 21 PREVENTION OF FREEZING 21 FILTER SYSTEM 22 FILTER CARTRIDGES REMOVAL CLEANING 22 CARE OF THE SPAPILLOWS 22 CARE OF ...

Страница 4: ...o not attach an external antennae to a spa audio system unless installed by a licensed electrician in accordance withArticle 810 of the National Electric Code ANSI NFPA70 WARNING To reduce the risk of electrical shock replace a damaged cord immediately Failure to do so may result in death or serious personal injury due to electrocution Your spa is provided with a Ground Fault Circuit Interrupter G...

Страница 5: ...rt rate blood pressure and circulation Persons taking medications which induce drowsiness such as tranquilizers antihistamines or anticoagulants should not use the spa HEALTH PROBLEMS AFFECTED BY SPA USE Pregnant women should consult a physician before using spa Persons suffering from obesity or with a medical history of heart disease low or high blood pressure circulatory system problems or diabe...

Страница 6: ...n the Troubleshooting section If you are not able to resolve the problem contact your authorized Hot Spring dealer Many problems can easily be diagnosed over the telephone by an Authorized Service Technician SPA SHELL Your HOT SPRING spa has an acrylic shell Stains and dirt generally will not adhere to your spa s surface Asoft rag should easily remove most dirt Most household chemicals are harmful...

Страница 7: ...n the entire length of your back 12 The Luminescense Multi Color Four Zone Lighting system you can individually control each zone underwater bartop pillows and water features The light shown is used underwater 13 The BellaFontana water feature creates three arcs of dancing water 14 Pillow Most spas come with one or more pillows 15 Spa Filter provides 100 No Bypass filtration all water passes throu...

Страница 8: ... are not adjustable Turn the faceplate to increase and decrease the jet pressure HYDROSTREAM JET The HYDROSTREAM jet is a mid size hydromassage jet that delivers a great massage to the feet back and shoulder areas Turn the faceplate to increase and decrease the jet pressure WATER FEATURE GRANDEE and ENVOY spas are equipped with a BELLAFONTANA water feature This water feature can be turned on or of...

Страница 9: ...tional as indicated by strong non surging jets priming of the spa is complete to shut the jets off Weak or surging jets are an indication of a low water level condition or clogged filter cartridges IMPORTANT Be sure the COMFORT CONTROL Levers see illustration in Spa Features section are open by turning each one clockwise and checking to see that the SMARTJET lever is pointing in the 3 o clock posi...

Страница 10: ...at 100 ppm then spa water pH at between 7 4 and 7 8 using a FRESHWATER 5 way test strip IMPORTANT Make sure you adjust your Total Alkalinity first as an out of balance condition will affect your ability to adjust the pH correctly and will prevent the sanitizer from operating effectively The spa is ready for use when the spa water has circulated through each SMARTJET lever operating position and th...

Страница 11: ... protect you and your spa when used correctly they can be hazardous in concentrated form Always observe the following guidelines Allow only a responsible person to handle spa chemicals Keep them out of the reach of children Accurately measure the exact quantities specified never more Do not overdose your spa Handle all containers with care Store in a cool dry well ventilated place Always keep chem...

Страница 12: ... reading is between 7 2 7 8 To lower the pH level use FRESHWATER pH Alkalinity Down sodium bisulfate To raise the pH level use FRESHWATER pH Alkalinity Up sodium carbonate Water Conditioners Spa fill water varies from location to location and user to user therefore it is important to consult with your dealer for an appropriate program a VANISHING ACT High levels of calcium and some minerals can be...

Страница 13: ...ren present ACE SALT WATER SANITIZING SYSTEM OPTIONAL The ACE Salt Water Sanitizing System converts water and sodium chloride salt into chlorine sanitizer The ACE is compatible with chlorine based systems and chemicals Although the system is reduced maintenance it is not automatic It is important that the user regularly tests and balances the water A calcium hardness of 50 ppm is recommended to ex...

Страница 14: ...in the ACE Owner s Manual LONG TIME PERIODS 5 14 DAYS Prior to leaving 1 At least one day before you leave set the temperature to its lowest level This setting should represent an approximate water temperature of 80 F 27 C IMPORTANT Spa water oxidizers such as sodium dichlor chlorine maintain their level of effectiveness substantially longer in warm water 80 F 27 C than in hot water 101 F to 104 F...

Страница 15: ...iodine and astatine MPS Monopersulfate is the non chlorine oxidizer used with the FRESHWATERAg silver ion purification system Not a sanitizer Nitric Acid The formulation of nitric acid a highly corrosive chemical is a byproduct of the ozone generating process Nitric acid is produced in very small quantities and is readily dissolved in the water stream with ozone Oxidizer The use of an oxidizing ch...

Страница 16: ... inside the Home screen is the actual temperature of the spa water Home Screen Functions Home Screen Features Temperature Control Status Indicators NOTE The wireless remote will revert back to the Home screen after 45 seconds of non use in any other screen Home Screen Functions Power Button Press this icon to turn jets on high and all lights on blue if both are currently off or will turn all jets ...

Страница 17: ...s been used the last temperature value set by the user will be stored in memory If power is disconnected from the spa it will automatically revert to the last set temperature when power is reapplied Press to raise set temperature of spa Press and hold to raise the temperature continuously Press to lower set temperature of spa Press and hold to lower the temperature continuously MEMORY SCREEN Press...

Страница 18: ... will remain off for eight hours The circulation pump and heater will automatically shut down for the same eight hours every day until the Summer Timer is deactivated It is recommended to activate the Summer Timer in the morning so that the spa is off during the hottest part of the day and so that the circulation pump will start up again in the evening when you are ready to enjoy the spa Press ON ...

Страница 19: ...ay a music player with volume control and a Music Source selection box Press to turn the Music system Off The player functions consist of Track Down Play Pause and Track Up Press or to decrease or increase the volume Press to display the Select Music Source screen Press on the new desired Music source iPOD This music source requires the wireless iPOD Dock only available from your HOT SPRING dealer...

Страница 20: ...lected light zone Press the multicolored box to turn color wheel on for selected light zone If more than one zone uses the color wheel the colors will automatically synchronize Press the color wheel a second time to stop the color wheel at a desired color DOCKING TRAY FUNCTION BUTTONS In the event the remote is not nearby you can still operate the Jets and Lights by pressing the buttons located in...

Страница 21: ...MOTO MASSAGE DX jet b 8 directional PRECISION jets c 1 directional hydromassage jet d 1 Water Feature e 1 JETSTREAM jets JET PUMP 1 JET SYSTEM 1 Right SMARTJET lever in position a 1 MOTO MASSAGE DX jet b 10 directional PRECISION jets c 2 SOOTHINGSTREAM jets JET PUMP 1 JET SYSTEM 2 Right SMARTJET lever in position a 1 MOTO MASSAGE DX jet b 8 directional PRECISION jets c 4 directional PRECISION jets...

Страница 22: ...onal PRECISION jets e 4 directional PRECISION calf jets f 2 HYDROSTREAM jets JET PUMP 2 JET SYSTEM 1 Right SMARTJET lever in position a 4 HYDROSTREAM jets b 2 SOOTHINGSTREAMjets c 1 JetStream jet d 1 Water Feature JET PUMP 2 JET SYSTEM 2 Right SMARTJET lever in position a 2 dual port rotary jets b 2 directional hydromassage jets c 4 directional PRECISION jets d 2 SOOTHINGSTREAMjets e 1 JETSTREAM j...

Страница 23: ...dual port rotary jets 1 directional hydromassage jet b 4 directional PRECISION jets c 4 HYDROSTREAM jets d 1 MOTO MASSAGE DX jet JET SYSTEM 1 SMARTJET lever in position a 1 JETSTREAM jet b 4 HYDROSTREAM jets c 4 directional PRECISION jets d 1 MOTO MASSAGE DX jet e 4 directional PRECISION calf jets a b c d a b c e b d ...

Страница 24: ... if that is an option for you PREVENTION OF FREEZING Your spa has been designed and engineered for year round use in any climate In some areas extremely cold temperatures below 10 F 12 C combined with strong wind may cause partial freezing of the jet pump even though the water inside the spa remains at the selected temperature The energy efficiency of the spa may also decrease during these cold pe...

Страница 25: ...ach cleaning will help to extend their service life IMPORTANT The frequency and duration of use and the number of occupants all contribute to determining the appropriate time between filter cleanings More use means that more frequent filter cleanings are required Failure to maintain the cartridges in a clean unobstructed manner will result in reduced water flow through the heater assembly that may...

Страница 26: ...HD consists of simply spraying the cabinet with a mild soap and water solution to remove any stains and residue Do not rub the EVERWOOD HD with an abrasive material or use abrasive cleaners as this may damage its surface CARE OF THE SPA COVER WARNING The cover is a manual safety cover that meets or exceeds all prevailing requirements of ASTM 1346 91 for spa safety covers when installed and used co...

Страница 27: ... the cover just above the skirt Gently push do not lift with both hands towards the opposite rear corner of the cover diagonally As the cover opens the gas springs will allow the cover to come to a gentle stop b For the UPRITEretractable cover system Simply lift the cover at its center hinge allowing it to move to the back of the spa and to rest gently there c For the LIFT N GLIDEretractable cover...

Страница 28: ...n electrical subpanel containing two GFCI breakers is included with each 230 volt spa We recommend that this subpanel be used to supply power to the spa The subpanel requires a 50 amp single phase 230 volt four wire service two line one neutral one ground The grounding conductor must not be less than 10AWG Refer to local codes and to NEC 250 122 table Mount the subpanel in the vicinity of the spa ...

Страница 29: ...xceed 50 FEET H2 6 7 GRANDEE NXT GGN ENVOY NXT KKN 230 volt permanently connected models Page 26 System Ground Terminal GRD IMPORTANT THE EXACT PHYSICAL LOCATION OF THE TERMINALS ON THE GFCI BREAKER WILL VARY BETWEEN MANUFACTURERS CONNECTING THE HOT WIRE TO THE NEUTRAL TERMINAL WILL CAUSE IRREVERSIBLE DAMAGE TO THE CONTROL BOX Refer to NEC 250 122 table PROVIDED WITH HOT TUB IMPORTANT ALL WIRING S...

Страница 30: ... heater It is important to note that the NO FAULT heater is protected by both the heater high limit thermostat circuit and the integrated pressure switch The causes of heater high limit tripping are discussed in the previous section If the spa is not heating the red and green lights are blinking but the pump and light are operating then the pressure switch may be open Opening of the pressure switc...

Страница 31: ... and in direct exposure to sunlight this may cause solar heating distress in warm weather regions These are considered abuses and may invalidate this warranty Acts of nature and damage caused by animals rodents and insects are considered abuses and are not covered under this warranty Operation of the spa does not mean use of the spa Watkins Manufacturing Corporation does not recommend using the sp...

Страница 32: ...hut Down mode Battery is not recharging Turn power to spa on Place remote control back into Docking tray Press touchscreen and wait for 40 seconds Contact your authorized HOT SPRING Dealer Remote has intermittent response when inside the 30 usable range Signal Interference from outside source Change channel on remote by pressing the Lights button on the DOCK until dock buttons flash to display a c...

Страница 33: ...OT Remove Screws Grab both ends of clip and rotate downward 3 Grab panel on bottom edge and lower Set panel on ground go to Step 4 4 Disconnect logo light wire from back side of door panel Remove panel from spa and place in cool shaded place Use the following instruction to remove the front door panel below the docking station When replacing the door reverse the order making sure the Logo is seate...

Страница 34: ...60 lbs 2 250 kg 110 lbs per sq foot 230 volt 50 amp Single phase GFCI protected circuit JETSETTER NXT Model JTN Seats 3 Adults 5 5 x 7 0 1 65m x 2 13m 33 84 cm 195 square feet 6 000 210 gallons 800 liters 480 lbs 220 kg 2 755 lbs 1 260 kg 95 lbs per sq foot 230 volt 50 amp Single phase GFCI protected circuit WARNING Watkins Manufacturing Corporation suggests a structural engineer or contractor be ...

Страница 35: ... electrical components ozone tubing check valve injector corona discharge cell and exterior housing of the FRESHWATER III corona discharge ozone purification system against defects in material and workmanship for one year Hot Spring Highlife Everwood Moto Massage SpaStone FreshWater and No Fault are trademarks of Year Wireless Remote Control Battery Warranty Watkins warrants the battery in the wir...

Страница 36: ...poration All Rights Reserved Highlife Hot Spring Moto Massage DX FootWell Grandee Envoy Jetsetter Jet Cluster SmartJet Comfort Control No Fault IQ 2020 Wavemaster Silent Flo 5000 SoothingStream JetStream Precision Everwood CoverCradle UpRite Lift n Glide EverFresh Clean Screen ACE Vanishing Act FreshWater FreshWaterAg Tri X HydroStream Luminescence BellaFontana are trademarks of Watkins Manufactur...

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