Something Wrong? - Troubleshooting
Your machine carries out automatic checks at various stages of the wash cycles - Error messages will be displayed on the
control panel and digital display to indicate there is something wrong.
The error message displayed is dependent upon which machine you have:
19
Description
C
ont
ents
Programmes
and
Option
Modif
iers
C
ontrol
Panel
F
eatures
Installation
Det
ergents
and
L
aundry
C
are
and
Maint
enanc
e
Prec
autions
and
A
dvic
e
Something
Wrong?
-
Troubleshooting
Servic
e
GB
‘H20’ flashing in the display.
Display shows ‘door’.
‘Wash Enhance’ and ‘Rinse
Hold’ and ‘Mini Load’ option
indicator lights flashing on
the control panel
This indicates that the machine has failed to take in water
(see Installation).
Check that:
●
that the cold water inlet hose is connected to the cold water supply tap.
●
the cold water inlet hose is not kinked.
●
the cold water supply tap is turned on - Ensure it is turned fully on.
●
the water pressure is sufficient (
see
Technical Details Chart
).
This indicates that the door is not closed properly.
●
Close the door firmly and try the machine again.
This indicates that the machine failed to drain, possibly because the pump filter is blocked.
●
Your machine is fitted with a filter system for the pump - This filter may have become
blocked (
see Care and Maintenance
) for details of how to remove any blockage from the
pump filter.
Error message:
The machine makes a noise or
vibrates too much during the
spin cycle.
The machine leaks:
Not all the detergent has
been flushed out of the
dispenser drawer.
The dispenser drawer will
not close properly or is
collecting water.
●
The transit fixings may not have been removed correctly (
see Installation
‘Remove the
transit fixings’) - Failure to remove all the parts of the transit fixings will cause the
machine to vibrate excessively during spin.
Note: There are TWO transit fixings that need to be removed - two bolts, two washers,
two rubber grommets and two nylon spacers.
●
The machine is not level (
see Installation
) - Adjust the feet so that the machine stands firm on the
floor (ie, it does not rock) and ensure the machine is level from front to back and from side to side.
●
The machine is closed in, between furniture cabinets and the wall (
see Installation
).
●
Perhaps the machine was attempting to spin an unbalanced load - Try the machine again
with a different wash load.
●
When you sort your laundry into wash groups, check all loose items, such as coins are
removed from the laundry. Check the drum at the end of each cycle and remove any loose
items (coins etc).
Note: ‘Super Silent’ refers to wash sound level only - there will always be some motor
and drum noise during spin.
... from behind or underneath:
●
Check each end of the cold water inlet hose, ensuring connections at both ends are tight
and not leaking (
see
Installation
).
●
Depending on the installation method used (
see
Installation
). Check:
- that the drain hose is firmly secured to the undersink ‘U’ trap, or...
- that the drain hose is positioned correctly into the standpipe.
●
Check that your water pressure is within limits (
see
Technical Details Chart
).
- If too high, try turning the cold water supply tap down slightly and try the machine
again (
see
Installation
).
... from the dispenser drawer (water leaking down the front of the machine):
●
Check that the detergent dispenser is not blocked or obstructed.
- Remove the drawer from the machine and clean it (
see
Care and Maintenance
).
●
Check the cold water supply tap is turned on sufficiently (
see
Installation
).
●
Is your water pressure within limits (
see
Technical Details Chart
), if it is too low it may
not be sufficient to flush all the detergent out of the drawer.
●
Check that the detergent dispenser is not blocked or obstructed.
- Remove the drawer from the machine and clean it (
see
Care and Maintenance
).
Note: Are you using detergent tablets? - If yes, please check the detergent manufacturers
instructions on the side of the detergent box, not all detergent tablets are suitable for
use in the dispenser drawer some need to be placed into the machine drum with
the wash load for them to dissolve correctly.
●
Check that the detergent dispenser is not blocked or obstructed.
- Remove the drawer from the machine and clean it (
see
Care and Maintenance
).
Section 2: Specific Error Messages on the Control Panel and Digital Display
