13
GB
Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre
(see “Assistance”)
, make sure
that the problem cannot be solved easily using the following list.
Problem:
The machine does not switch on.
The wash cycle does not start.
The machine does not fill with wa-
ter or the indicator light for the first
wash cycle stage flashes rapidly.
The machine continuously fills with
water and continually drains away
or Water left in the drum
or Stuck on wash.
The machine does not drain or spin
or F05 error code in the display.
The machine does not heat or poor
wash results.
The programme takes too long
or The Display changes the esti-
mated ‘Time to End’ during the
programme.
The machine vibrates a lot during
the spin cycle.
The machine is noisy.
The machine wont spin properly.
The machine leaks from the
dispenser.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
• The door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• A delayed start has been set.
• The water inlet hose is kinked.
• The water inlet hose is not connected to the water supply.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The START/PAUSE button has not been pressed.
• The top of the drain hose is too low - It must be fitted at a height between 65
and 100 cm from the floor
(see “Installation”).
• The drain hose is connected incorrectly to the sink trap allowing water to run
into the machine, the drain hose must be positioned higher than the bottom of
the sink to prevent water flowing down the drain hose.
• The end of the drain hose has been pushed too far down the standpipe, the
‘U’ bracket should be fitted 100 mm from the end of the drain hose.
• The Pump filter is blocked.
• The drain hose is kinked
(see “Installation”).
• New Installation - The blanking cap or spigot has not been removed if con-
nected under a sink.
• The drain hose or sink trap is blocked.
• The wash cycle does not include draining, some wash cycles require the drain
phase to be started manually.
• The REDUCED CREASES function button has been activated. To complete
the wash cycle, press the START/PAUSE button.
• The ‘Spin Speed’ button is in the “ ” position.
• The ‘Temperature’ button is in the “ ” position.
• Programme times will vary due to water pressure, the incoming water tempe-
rature and if the wash load goes out of balance. This will increase the pro-
gramme times accordingly (see ‘ The machine wont spin properly’ below).
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic spacers, or the
Polystyrene Packaging have not been removed when installing the machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is spinning, but at a lower speed.
• There will always be some motor, pump and drum noise during spin.
• Out of Balance detected when attempting to go into a spin cycle - If this happens the
machine will continue to try to repeat the distribution of the load required before the ma-
chine will go into higher spin speeds - This will increase the programme time accordingly.
This is a safety feature to prevent damage. Out of Balance can be caused by washing a
single heavy item (eg duvet, quilt, etc). - Try the programme again using a different load.
• The dispenser drawer is blocked with detergent and requires cleaning.
• The water pressure is too high and requires turning down - turn down the tap
on the water supply pipe slightly and try again.
• The machine is tilting forwards - It must be level when in its final position.
