8
GB
Troubleshooting
If the appliance does not work, before calling for Assistance (
see Assistance
), check for a solution from the following list.
Malfunctions:
The internal light does not
illuminate.
The refrigerator and the freezer do
not cool well.
The food inside the refrigerator is
beginning to freeze.
The motor runs continuously.
The appliance makes a lot of noise.
The alarm sounds and the lamp
flashes.
The alarm sounds and the set
temperature indicator lights flash
(all of them excluding the Super Cool
indicator light which is turned off).
The back wall of the refrigerator unit
is covered in frost or droplets of
water.
There is water at the bottom of the
refrigerator.
Possible causes / Solutions:
The plug has not been inserted into the electrical socket, or not far
enough to make contact, or there is no power in the house.
The door do not close properly or the seals are damaged.
The door are opened too frequently.
The set TEMPERATURE indicator light is displaying an incorrect reading.
The refrigerator have been over-filled.
The atmospheric temperature of the area surrounding the appliance is
lower than 14°C.
The set TEMPERATURE indicator light is displaying an incorrect reading.
The food is in contact with the back inside wall of the refrigerator.
The door is not closed properly or is continuously opened.
The outside ambient temperature is very high.
The thickness of the frost exceeds 2-3 mm (
see Maintenance
).
The appliance has not been installed on a level surface (
see Installation
)
.
The appliance has been installed between cabinets that vibrate and
make noise.
The internal refrigerant makes a slight noise even when the compressor
is off. This is not a defect, it is normal.
The refrigerator door has been open for more than 2 minutes. The buzzer
will stop sounding when the door is shut.
The appliance signals that it has heated excessively. We recommend
checking the state of the foodstuffs: they may need to be removed. In
this situation, the product continues functioning as in the normal
functioning mode. The buzzer can be stopped by simply opening and
closing the door. To stop the indicator lights from flashing, it is
necessary to turn off the appliance using the adjustment button (OFF),
then use the same button to switch on the appliance and restore normal
functioning at the desired temperature.
This shows the appliance is operating normally.
The water discharge hole is blocked (
see Maintenance
).
PLEASE PHONE US TO REGISTER YOUR APPLIANCE AND ACTIVATE YOUR 5 YEAR PARTS GUARANTEE ON 08448 24 24 24
Don’t forget should our advice fail to resolve the problem with your appliance please call us on 08448 224 224
to arrange an engineer visit. Or visit www.hotpointservice.co.uk
Product failures are fully covered by your 12 months parts and labour guarantee. However, if we attend and
there is no product failure or the failure has been caused by damage, misuse or by incorrect installation,
charges will apply.
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