January 2016
TROUBLESHOOTING GUIDE
PROBLEM
SUGGESTED ACTION
Hose will not retract the
entire length
1.
Turn off faucet and pull the hose out completely.
2.
Squeeze the spray gun trigger to release excess pressure
3.
Twist to unlock and disconnect the spray gun from the hose
4.
Slowly retract the hose back into the reel
5.
Check for physical damage (reel making clunking noise, visible cracks in
side cover disc, hose reel box smashed, etc.)
Hose can neither be
retracted nor extended
1.
Hose will need to be pulled until fully extended. This may require a lot
of pulling force.
2.
Check to see if the hose has come off its drum, if so please contact
Hoselink Customer Care.
Leaking near the leader
hose entry point
1.
Use a flat screwdriver to remove the side cover located on the same
side as the leader hose.
2.
If leaking is occurring where the hose connects to the reel, try
tightening with a 7mm spanner. Tighten ¼ turn at a time.
3.
Also check the elbow join for breaks or cracks.
Leaking from bottom of the
main hose reel case
1.
Remove side disc to ensure it is a not a leader hose problem.
2.
Inspect internal side disc for breaks or cracks.
3.
Does the hose roll out smoothly or does there appear to be physical
breakage?
4.
If leaking is from internal join to reel, please contact Hoselink
Customer Care.
Rusty brown muck in
casing screw holes
1.
This is not rust as stainless steel screws are used throughout. It is from
a bug that has made a home in the screw hole.
2.
Clean out holes with hot soaping water.
3.
You may wish to use a hose reel cover to prevent this problem again.
Bracket is coming off the
wall
1.
Check bracket has been installed the right way up. Refer Diagram A.
2.
All holes must be secured to the wall.
3.
Send a photo of the problem to Customer Care for assistance.
Hose is too difficult to pull
out
1.
Is the hose reel mounted high enough? Should be parallel to user. If
too low, the hose may rub on the aperture making it harder to pull out.
Hose is kinking
1.
Extend the hose and turn faucet on full to remove any kinks. The hose
should not retain a memory and kinks should fill out.
2.
Ensure the hose reel is mounted high enough, if too low the hose can
rub on the aperture and cause kinks.
3.
Always walk the hose out as needed, do not stand at the hose reel and
pull the hose out, allowing it to pool at your feet because a kink can
occur when you then walk it out.
4.
Ensure the hose reel is mounted on a wall so it can swivel freely 180
⁰
.
Water pressure greatly
reduced (this product is
not suitable for use with
very low water pressure)
1.
Check pressure when spray nozzle is detached.
2.
Fully extend hose, inspect for kinks, turn faucet on full to remove
possible pinch points.
3.
Reverse the leader hose with the end of the hose that connects to the
spray gun (to dislodge any blockage).
FOR FURTHER ASSISTANCE, PLEASE CONTACT CUSTOMER CARE:
Tel: 877-540-1207
Email: [email protected]
