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Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”) will
be free from defects in materials and workmanship at the
date of purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an
authorized Horizon dealer. Third party transactions are not
covered by this warranty. Proof of purchase is required for
all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder
shall be that Horizon will, at its option, (i) repair or (ii)
replace, any Product determined by Horizon to be defective.
In the event of a defect, these are the Purchaser’s exclusive
remedies. Horizon reserves the right to inspect any and
all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon.
This warranty does not cover cosmetic damage or damage
due to acts of God, accident, misuse, abuse, negligence,
commercial use, or modification of or to any part of the
Product. This warranty does not cover damage due to
improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any Product
by Purchaser must be approved in writing by Horizon
before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY
CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM
IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR
STRICT LIABILITY. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on which
liability is asserted. As Horizon has no control over use,
setup, final assembly, modification or misuse, no liability
shall be assumed nor accepted for any resulting damage
or injury. By the act of use, setup or assembly, the user
accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept
the liability associated with the use of this Product, you
are advised to return this Product immediately in new and
unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to productsupport@horizonhobby.com, or
call 877.504.0233 toll free to speak to a Product Support
representative. You may also find information on our
website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission process
found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our
facility. An Online Repair Request is available at www.
horizonhobby.com under the Repairs tab. If you do not
have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions
for submitting your product for repair. When calling Horizon,
you will be asked to provide your complete name, street
address, email address and phone number where you can
be reached during business hours. When sending product
into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the
shipping carton.
Notice: Do not ship batteries to Horizon. If you have any
issue with a battery, please contact the appropriate
Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date.
Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair
or replacement decisions are at the sole discretion of
Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost
.
By submitting the item for repair you are agreeing to
payment of the repair without notification. Repair estimates
are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be
billed a minimum of ∏ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item
to Horizon for inspection or repair, you are agreeing to
Horizon’s Terms and Conditions found on our website under
the Repairs tab.
Warranty and Repair Policy