18
EN
Warranty and Service Contact Information
Country of Purchase
Horizon Hobby
Contact Information
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/RequestForm/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
www.quickbase.com/db/
bghj7ey8c?a=GenNewRecord
888-959-2304
Sales
888-959-2304
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Christian-Junge-Straße 1
25337 Elmshorn, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
France
Service/Parts/Sales:
Horizon Hobby SAS
11 Rue Georges Charpak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90
China
Service/Parts/Sales:
Horizon Hobby – China
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
+86 (021) 5180 9868
Limited Warranty
What this Warranty Covers
Horizon Hobby, Inc., (Horizon) warrants to the original purchaser that the product purchased (the
“Product”) will be free from defects in materials and workmanship at the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage due to
acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use,
installation, operation or maintenance, (iii) modifi cation of or to any part of the Product, (iv)
attempted service by anyone other than a Horizon Hobby authorized service center, (v) Product
not purchased from an authorized Horizon dealer, or (vi) Product not compliant with applicable
technical regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER WARRANTY
OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES,
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY
MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be that Horizon will,
at its option, either (i) service, or (ii) replace, any Product determined by Horizon to be defective.
Horizon reserves the right to inspect any and all Product(s) involved in a warranty claim. Service
or replacement decisions are at the sole discretion of Horizon. Proof of purchase is required for
all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS
THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY,
REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT,
NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability
of Horizon exceed the individual price of the Product on which liability is asserted. As Horizon
has no control over use, setup, fi nal assembly, modifi cation or misuse, no liability shall be
assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly,
the user accepts all resulting liability. If you as the purchaser or user are not prepared to accept
the liability associated with the use of the Product, purchaser is advised to return the Product
immediately in new and unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to confl ict of law principals). This
warranty gives you specifi c legal rights, and you may also have other rights which vary from
state to state. Horizon reserves the right to change or modify this warranty at any time without
notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support or service.
Once assembly, setup or use of the Product has been started, you must contact your local
distributor or Horizon directly. This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance. For questions or assistance, please
visit our website at www.horizonhobby.com, submit a Product Support Inquiry, or call the toll
free telephone number referenced in the Warranty and Service Contact Information section to
speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you live and
use the Product in, please use the Horizon Online Service Request submission process found
on our website or call Horizon to obtain a Return Merchandise Authorization (RMA) number.
Pack the Product securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.com/content/_service-center_render-service-
center. If you do not have internet access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address, email address and
phone number where you can be reached during business hours. When sending product into
Horizon, please include your RMA number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly written on the outside of the shipping
carton.
NOTICE:
Do not ship Li-Po batteries to Horizon. If you have any issue with a Li-Po battery,
please contact the appropriate Horizon Product Support offi ce.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying
the proof-of-purchase date.
Provided warranty conditions have been met, your Product
will be serviced or replaced free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and
payment will be required without notifi cation or estimate of the expense unless the
expense exceeds 50% of the retail purchase cost.
By submitting the item for service
you are agreeing to payment of the service without notifi cation. Service estimates are available
upon request. You must include this request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for service, you are
agreeing to Horizon’s Terms and Conditions found on our website http://www.horizonhobby.
com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use
and ownership. If received, a non-compliant Product will not be serviced. Further,
the sender will be responsible for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice and at the sender’s expense.
Horizon will hold non-compliant Product for a period of 60 days from notifi cation,
after which it will be discarded.
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