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and maintenance. It is essential to read and
follow all the instructions and warnings in the
manual, prior to assembly, setup or use, in
order to operate correctly and avoid damage
or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of
purchase cannot provide warranty support
or repair. Once assembly, setup or use of the
Product has been started, you must contact
Horizon directly. This will enable Horizon to
better answer your questions and service
you in the event that you may need any
assistance. For questions or assistance,
please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll
free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected
or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the
Product securely using a shipping carton.
Please note that original boxes may be
included, but are not designed to withstand
the rigors of shipping without additional
protection. Ship via a carrier that provides
tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted
at our facility. A Service Repair Request is
available at www.horizonhobby.com on the
"Support" tab. If you do not have internet
access, please include a letter with your
complete name, street address, email
address and phone number where you can
be reached during business days, your RMA
number, a list of the included items, method
of payment for any non-warranty expenses
and a brief summary of the problem. Your
original sales receipt must also be included
for warranty consideration. Be sure your
name, address, and RMA number are clearly
written on the outside of the shipping carton.
Warranty and Follow-Up Procedures (continued)
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