Fault
Treatment
The backpack vacuum cleaner
will not turn on.
Check that the power cable is inserted securely; remove the
power plug and then reinsert into the mains power supply.
Check that the on/off switch is in the ‘ON’ position.
The backpack vacuum
performance is deteriorating.
Check the backpack to ensure there are no blockages.
Please clear any blockages that may be found.
Check the inlet foam filter or HEPa exhaust filter to see if
they need replacement.
The cleaner makes an abnormal
sound when switched on.
Check the backpack to ensure there are no blockages.
Please clear any blockages that may be found.
Troubleshooting
Problems and solution
If you come across a problem, please use the checklist of troubleshooting tips before ringing
Hoover Customer Care
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