PROBLEM SOLVING
10. AFTERCARE
Before calling out a Service Engineer please check the
following:
— that the plug is correctly inserted and fused;
If the fault cannot be identified switch off the appliance — do not
tamper with it — call the Aftercare Service Centre. The appliance
is supplied with a guarantee certificate that ensures that it will be
repaired free of charge at the Service Centre.
9. PROBLEM SOLVING
The cooking zones do not simmer or only fry gently
• Only use flat-bottomed pans. If light is visible between the pan
and the hob, the zone is not transmitting heat correctly.
• The pan bottom should fully cover the diameter of the selected
zone.
The cooking is too slow
• Unsuitable pans are being used. Only use flatbottomed
utensils, that are heavy and have a diameter at least the same
as the cooking zone.
Small scratches or abrasions on the hob’s glass surface
• Incorrect cleaning or rough-bottomed pans are used; particles
like grains of sand or salt get between the hob and the bottom
of the pan. Refer to the “CLEANING” section; make sure that
pan bottoms are clean before use and only use smooth bottomed
pans. Scratches can be lessened only the cleaning is done
correctly.
Metal marks
• Do not slide aluminium pans on the hob. Refer to the cleaning
recommendations.
•You use the correct materials, but the stains persist.
Use a razor blade and follow the “CLEANING” section.
Dark stains
• Use a razor blade and follow the “CLEANING” section.
Light surfaces on the hob
• Marks from an aluminium or copper pan, but also mineral, water
or food deposits; they can be removed using the cream cleaner.
Caramelisation or melted plastic on the hob.
•Refer to the “CLEANING” section.
The hob does not operate or certain zones don’t work
• The shunts are not positioned correctly on the terminal board.
Have a check made that the connection is done in compliance
with the recommendations.
• Hobs with sensitive controls: a big spill or object covers at
least two buttons, for at least 10 seconds. Clean up the spill or
remove the object.
•The control panel is locked. Unlock the hob.
The hob does not cut off.
•The control panel is locked. Unlock the hob.
The hob stops automatically
• A spill covers at least two buttons for more than 10 seconds; the
hob switches to safety, and an audible beep sounds. Clean up
the spill or remove the object.
• The cooking zones stop automatically if they are left
on for too long. Refer to the section, “operating time”.
Frequency of on/off operations for cooking zones
•The on-off cycles vary according to the required heat level:
- low level: short operating time,
- high level: long operating time.
“H” display, residual heat indicator, blinking.
• The electronic temperature is too high. A technician should verify
the fitting in compliance with the recommendations.
This appliance is marked according to the
European directive 2002/96/EC on Waste
Electrical and Electronic Equipment (WEEE).
By ensuring this product is disposed of correctly,
you will help prevent potential negative
consequences for the environment and human
health, which could otherwise be caused by
inappropriate waste handling of this product.
The symbol on the product indicates that this
product may not be treated as household waste.
Instead it shall be handed over to the applicable collection point
for the recycling of electrical and electronic equipment
Disposal must be carried out in accordance with local
environmental regulations for waste disposal.
For more detailed information about treatment, recovery and
recycling of this product, please contact your local city office,
your household waste disposal service or the shop where you
purchased the product.
11. PROTECTION OF THE ENVIRONMENT
• For appliances with type X attachment:
If the supply cord is damaged, it must be replaced by a special
cord or assembly available from the manufacturer or its service
agent.
• For appliances with type Y:
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.
• For appliances with type Z attachment:
The supply cord cannot be replaced. If the cord is damaged the
appliance should be scrapped.
10 GB
