Spare Parts
19.
Troubleshooting
Problems and Solutions
If you come across a problem, please use the checklist of troubleshooting tips before
ringing Hoover Customer Care 1300 360 845 (AUS) 0800 387 442 (NZ)
Fault
Solutions
The cleaner will not
turn on.
Check that the power cable is inserted securely; remove from the power supply
and then reinsert into the power supply.
Check that the On/Off Button is in the “On” position.
The vacuum
performance is
deteriorating.
Switch off the machine.
Check the appliance to ensure there are no blockages.
Clear any blockages that may be found.
Check that the pre-motor filter is not dusty; clean or replace the pre-motor and
rear-motor filters.
Clean the remaining dust inside the dust container and blue cyclone filter.
The cleaner makes an
abnormal sound when
switched on.
Turn off the cleaner immediately.
Check the appliance to ensure there are no blockages.
Clear any blockages that may be found.
Check the dust container or powerhead is installed securely.
Powerhead not
working.
Check that the On/Off button is in the “On” position.
Check the installation of the powerhead is correct.
Turn off the cleaner, let it cool down for 20 mins.
Clean any big objects trapped around the agitator bar.
Check there is no object pressing the top of the powerhead.
Adjust the height of the powerhead to suit the area to be cleaned.
Hand turbo tool is not
working.
Ensure there are no blockages in the brush roller of the hand turbo tool.
