Call Hoover Floorcare
with any product queries
Australia
1300 360 845
To find out mo e about our range,
visit:
www.hooverfl orcare.com.au
email:
sales@hooverfl orcare.com.au
Your Hoover cleaner, in the case of domestic use, has a two
year parts and labour w arranty against product defects
and failures when the product is used in accordance with
the terms and conditions of this warranty statement.
This warranty commences from the or iginal date of
purchase and is not transferable; please retain your original
proof of purchase for any warranty claims. This warranty is
valid only in the country where the cleaner is purchased.
This cleaner must be operated in accordance with these
instructions and used only f or domestic household
cleaning to remove DRY dirt and dust fr om household
carpets, floo ing, walls and fabr ics. This cleaner is not
fit to be used as an industrial cleaner hence will void the
manufacturer’s warranty if used inappropriately.
Accessories and consumable including Brushes, Squeegees,
Pads, Nozzles, Filters and Dust Bags , unless defective in
manufacture, are not subject to this warranty. In order to
prolong the life of accessories and consumables, regular
care and maintenance is recommended.
When properly used and car ed for, your cleaner
will render excellent service; refer to the instruction
manual for further details, as misuse or failur e to
follow the instructions makes this warranty void.
In the event of service or advice being needed, please
contact Hoover Floorcare Asia Pacific Pty Ltd, Level 1,
Building 2 Brandon Park Business Park, 530 Springvale Road,
Glen Waverley Victoria 3150, or on 1300 360 845, M onday-
Friday 9am-5pm EST . The decision t o repair or r eplace
the cleaner is a t the sole discr etion of Hoover Floorcare. If
Hoover Floorcare decide to repair or replace the cleaner, it
will do so at its own cost.
Conditions of warranty
Hoover Floorcare is unable t o accept responsibility under this
warranty for any repair work not car ried out b y an author ised
Hoover Service Agent or from the use of non-genuine parts. If any
part is no longer a vailable or manufac tured, Hoover Floorcare
will replace it with a genuine functional replacement part. This
warranty does not apply t o the cost of replacing any parts of
the product due to normal wear and tear, alterations, improper
installation, physical abuse, misuse or ac cidental damage.
Any transportation costs involved in the repair of defective
parts shall be borne by the claimant.
If proof of purchase cannot be provided at the time of a
warranty claim or service, any work carried out on the
cleaner is chargeable.
The repair or r eplacement of the cleaner under
this warranty does not ex tend the or iginal period
of warranty.
The benefits onferred by this w arranty are
in addition t o all other r ights and r emedies in
respect of the product as outlined under the
Competition and Consumer Act and other Sta te
and Territory laws.
“Our goods come with guarantees that cannot be
excluded in the Australian Consumer Law. You are
entitled to a replacement or refund for a major
failure and f or compensation for any other
reasonably foreseeable loss or damage . You
are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable
quality and the failure does not amount to
a major failure.”
11305_HV_Heritage_5650_MultiSteamer_Manual_FA.indd 20
25/08/11 4:49 PM