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PX4ie and PX6ie High Performance Printer User Guide

Error Alerts and Solutions

Use these tables to understand and troubleshoot some common error alerts you 
may receive and how to fix them.

Error Alert

Solution

Label Not Taken

Printing has been stopped because a label is obstructing the label taken 
sensor. Remove the label to resume printing or try LTS sensor calibration to 
clear this error.

Printhead Lifted

Lower the printhead.

Front Arm Lifted

Lower Front Arm

Out of Ribbon

Load ribbon in the printer.

Out of Media

Load media in the printer.

Ribbon Low

The diameter of the remaining roll of media is lower than the specified value 
in the Ribbon Low Diameter setting. Replace the ribbon.

Media Low

The diameter of the remaining roll of media is lower than the specified value 
in the Media Low Diameter setting. Replace the media.

Ribbon Installed

The printer is configured as a direct thermal printer and thermal transfer 
ribbon is installed. Remove the ribbon or configure the printer for thermal 
transfer media.

Printer in Pause 
Mode

A print job is paused from the front panel. Press the 

Print

 button to resume 

printing.

Printer in Menu 
Mode

A user entered a menu from the front panel. Press the 

Home

 button to return 

to the Ready screen.

Application Break

Fingerprint only. An application breaks uncontrolled. 

Print Job Complete

A print job has been successfully completed.

Odometer (Printer)

The printer has reached a limit set in the Odometer (Printer) setting in 
Maintenance Alerts for the amount of media to print before being alerted.

Odometer 
(Printhead)

The printhead has reached a limit set in the Odometer (Printhead) setting in 
Maintenance Alerts for the amount of media to print before being alerted. 

Odometer (User 
Resettable)

The printer has reached a limit set in the Odometer (User Resettable) setting 
in Maintenance Alerts for the amount of media printed since the last reset. 

Printhead Too Hot

The printhead is overheated and needs to cool down. Wait for printing to 
resume automatically.

Printhead Not 
Detected

The printer is not detecting the printhead. Check to make sure the printhead 
is installed and that the printhead cable is firmly connected to the printhead.

Faulty Dot

The printhead has reached the number of faulty dots set in the Faulty Dots 
setting in Maintenance Alerts. You may need to replace the printhead.

Replace Printhead

The printer has reached a limit set in the Replace Printhead setting in 
Maintenance Alerts for the amount of media to print before replacing the 
printhead. Replace the printhead.

Clean Printhead

The printer has reached a limit set in the Clean Printhead setting in 
Maintenance Alerts for the amount of media to print before cleaning the 
printhead. Clean the printhead. 

Upgrading Firmware

The printer is going to start upgrading the firmware. Do not try to send 
anything to the printer.

Printer is Rebooting

The printer is going to restart. Wait until the printer is ready before 
attempting to communicate with it.

Started

The printer is in the process of starting up.

Содержание PX4ie

Страница 1: ...User Guide PX4ie and PX6ie High Performance Industrial Printer ...

Страница 2: ...tended results This document contains proprietary information that is protected by copyright All rights are reserved No part of this doc ument may be photocopied reproduced or translated into another language without the prior written consent of HII Copyright 2019 Honeywell International Inc All rights reserved Web Address www honeywellaidc com Microsoft Windows Windows NT Windows 2000 Windows ME ...

Страница 3: ...Navigation Buttons 2 About the Ready Screen 3 About the Main Menu 3 About the On screen Keypads 4 About the Printer Wizards 4 Printer Command Languages 6 Autosense 6 Direct Protocol DP 6 Fingerprint 7 Intermec Printer Language IPL 7 ZPL Command Language Simulator ZSim 7 Datamax Programming Language DPL 7 Smart Printing C 7 Set the Printer Command Language 7 Set the Command Language from the Main M...

Страница 4: ...Calibration 50 Print a Test Label 51 How to Create and Print Labels 51 Printing on RFID Media 51 52 Chapter 3 Connect the Printer 53 Connect the Printer to Your PC 53 Connect the Printer Using a Serial Cable 53 Connect the Printer Using a USB Cable 53 Connect the Printer to Your Network 53 Connect the Printer to an Ethernet Network 54 Printer Drivers 54 Install Printer Drivers 55 Install Authentic...

Страница 5: ... Web Page 64 Save a Printer Profile from the Main Menu 65 Load a Printer Profile from the Main Menu 65 Load a Printer Profile Using Programming Commands 65 Import a Configuration File from a USB Storage Device 66 Export a Configuration File to a USB Storage Device 66 Create Menu Shortcuts 67 Customize the Printer Web Page 67 Chapter 5 Troubleshooting 69 System Information 69 Statistics 69 Printer ...

Страница 6: ...er 79 Clean the Media Guides 80 Clean the Printhead 81 Replace the Printhead 82 Adjusting the Printer 86 Adjusting the Pressure Arm 86 Adjusting the Label Stop Sensor 87 Adjusting the Printhead Pressure 88 Label Taken Sensor Calibration 89 Chapter 7 Product Specifications 91 Printer and Environmental Specifications 91 Supported Command Languages 91 Media Sensors 91 Network Services 92 Fonts 92 Res...

Страница 7: ...PX4ie and PX6ie High Performance Printer User Guide v ...

Страница 8: ...vi PX4ie and PX6ie High Performance Printer User Guide ...

Страница 9: ...neywell International Inc provides service for all of its products through service centers throughout the world To find your service center go to www honeywellaidc com and select Support Contact your service center to obtain a Return Material Authorization number RMA before you return the product To obtain warranty or non warranty service return your product to Honeywell postage paid with a copy o...

Страница 10: ...viii PX4ie and PX6ie High Performance Printer User Guide ...

Страница 11: ... the printer are referred to as printer unless otherwise noted The printers include integrated USB RS 232 and Ethernet interfaces You can con nect the printers to a single PC a wired network or a wireless network Features Print speed of up to 12 ips USB host port for connecting storage devices scanners or keyboards USB device port to connect to a PC Support for printer programming languages includ...

Страница 12: ...r pause printing The printer stops after completing the current label Paused Press the Print button to resume printing Error Press the Print button to advance the media Status Description On Printer is ready for a print job Blinking Printer is not ready for a print job Off Printer is turned off not communicating or not ready to print For example the printer may still be starting up or a firmware u...

Страница 13: ...help you configure and manage your printer Note The printer cannot print while the Main Menu is on the screen Icon Description Printer information Select this icon to view basic printer information Connectivity Blinks when data is moving through a wired connection to the printer Item Description Programs Lists the programs installed on the printer This list includes utility programs provided as pa...

Страница 14: ...t the 123 key on the alphanumeric keypad About the Printer Wizards The printer wizards can help you quickly configure printing and communication settings Tools Lets you print test labels manage a connected USB storage device restore printer default settings save and load printer profiles and configure menu item shortcuts Wizards Lists the wizards you can use to configure printing communications an...

Страница 15: ...nts a series of labels to test print quality Loading Media Shows how to load the media Loading Ribbon TTR printers only Shows how to load a roll of ribbon Name Description Line Analyzer Logs all incoming data on all communications channels and saves the data to a log file Name Description Media Calibrates the label stop sensor and displays current print settings Date Time Calibrates date and time ...

Страница 16: ...se from label to label the incoming data stream and its language and print each label accordingly It also supports auto detection of DP ZSim and DPL Note The printer is set to Autosense by default In an environment where only one command language will be used it is highly recommended to set the printer to the specific printer command language for better printer language conformance Direct Protocol...

Страница 17: ...and language ZPL Command Language Simulator ZSim The ZPL command language interprets Zebra programs ZPL II or later without requiring any host programming changes If you are sending ZPL label files to the printer select ZSim as your printer command language Datamax Programming Language DPL The DPL command language interprets Datamax data streams without requiring any host programming changes If yo...

Страница 18: ...rom the Main Menu to change the printer command language 1 From the Main Menu select Settings System Settings General 2 Press to scroll down to Command Language 3 Press or to select a different command language 4 Press to save your changes 5 Turn the printer off and then on The printer starts up in the command language you selected ...

Страница 19: ...er restarts in the command language you selected Printer Options and Accessories Options are either installed at the factory or by factory service technicians in the field Accessories are designed to be installed by the customer Options and acces sories are sold separately Option Accessory Description Liner Batch Takeup This factory installed option separates labels from the liner and windsup the ...

Страница 20: ...detect if the last printed label ticket tag etc has been removed before printing another copy The LTS cannot be used with a paper cutter Interface Boards A number of interface boards are available for use with the printer The interface boards are either installed at the factory or can easily be installed by an Intermec authorized service technician The printer can accommodate these interface board...

Страница 21: ... take up External supply RFID Loading Media for Tear Off Printing In tear off or straight through printing mode you manually tear off the media against the printer s tear bar In tear off mode use these types of media Non adhesive continuous stock Self adhesive continuous stock with liner Self adhesive labels with liner Tickets with gaps gap stock with or without perforations Tickets with black mar...

Страница 22: ...12 PX4ie and PX6ie High Performance Printer User Guide To load media for tear off printing 1 Turn off the printer 2 Open the front door and media cover 3 PX6ie only Pull the locking handle down f ...

Страница 23: ...PX4ie and PX6ie High Performance Printer User Guide 13 4 Raise the printhead by turning the printhead lift lever counter clockwise 5 If necessary remove the empty core from the media supply roll post ...

Страница 24: ...h Performance Printer User Guide 6 If you are using a media roll with a 76 mm 3 in core install a 3 inch adapter on the media supply hub 7 Fit a new roll of media on the supply post and push the roll in as far as it will go ...

Страница 25: ...oute the media under the slack absorber and forward toward the print mechanism The slack absorber can be routed for better access and then snap locked in open position 9 Route the media through the print unit and push it in as far as it will go Route the Media ...

Страница 26: ...16 PX4ie and PX6ie High Performance Printer User Guide Media Path 10 Lower the printhead by turning the printhead lift lever clockwise 11 PX6ie only Push the locking handle up ...

Страница 27: ...lf strip mode self adhesive labels are separated from the liner immediately after printing Peel off printing can only be used for self adhesive labels with liner requires the optional peel off assembly cannot be performed with the optional fanfold guide installed sets high demands on the media such as label stiffness release characteristics of the adhesive and liner and resistance against electros...

Страница 28: ...have a label length of less than 25 mm 1 in You can also install an optional label taken sensor so that the next copy in the batch is not printed until the current copy is removed To load media for peel off printing 1 Turn off the printer 2 Open the front door and media cover 3 PX6ie only Pull the locking handle down f ...

Страница 29: ... Printer User Guide 19 4 Raise the printhead by turning the printhead lift lever counter clockwise 5 Pull out the green clip on the liner take up hub and dispose of any wound up liner 6 Remove any empty core from the media supply hub ...

Страница 30: ...gh Performance Printer User Guide 7 If your are using a media roll with a 76 mm 3 in core fit an adapter on the media supply hub 8 Fit a new roll of media onto the media supply hub and push the roll in as far as it will go ...

Страница 31: ... 21 9 Route the media under the slack absorber and forward toward the print mechanism The slack absorber can be rotated for better access and then snap locked in open position 10 Route the media through the print unit and push it in as far as it will go ...

Страница 32: ...PX4ie and PX6ie High Performance Printer User Guide 11 Pull out approximately 40 cm 15 in of labels and remove the labels from the liner 12 Route the liner around the tear bar and back under the print unit ...

Страница 33: ...PX4ie and PX6ie High Performance Printer User Guide 23 13 Secure the liner to the take up hub with the green clip and rotate the hub until the media is pulled tight Secure the Liner Media Path ...

Страница 34: ...24 PX4ie and PX6ie High Performance Printer User Guide 14 Turn the printhead lift lever clockwise to lower the printhead 15 PX6ie only Push the locking handle up ...

Страница 35: ...u can install the automatic paper cutter option to cut off the media Cut off printing can be used for non adhesive continuous stock and self adhesive labels with liner cut only liner between labels The cutter option is designed for paper based media with a thickness between 60 and 175 µm roughly corresponding to a paper weight of 60 to 175 grams m2 basis weight 40 to 120 lb cuts through the media ...

Страница 36: ...ls requires the front door to be removed You can also install an optional label taken sensor so that the next copy in the batch is not printed until the current copy is removed To load media for cut off printing 1 Turn off the printer 2 Open the cutter and media cover Warning The cutting edge rotates when you turn on the power and reboot the printer Always keep the cutter in the closed position du...

Страница 37: ...PX4ie and PX6ie High Performance Printer User Guide 27 3 PX6ie only Pull the locking handle down 4 Turn the printhead lift lever counter clockwise to raise the printhead ...

Страница 38: ...28 PX4ie and PX6ie High Performance Printer User Guide 5 Remove any empty core from the media supply hub 6 If your are using a media roll with a 76 mm 3 in core fit an adapter on the media supply hub ...

Страница 39: ...t a new roll of media onto the media supply hub and push the roll in as far as it will go 8 Route the media under the slack absorber and forward toward the print mechanism The slack absorber can be rotated for better access and then snap locked in open position ...

Страница 40: ...30 PX4ie and PX6ie High Performance Printer User Guide 9 Route the media through the print unit and push it in as far as it will go Route the Media Media Path ...

Страница 41: ...PX4ie and PX6ie High Performance Printer User Guide 31 10 Turn the printhead lift lever clockwise to lower the printhead 11 PX6ie only Push the locking handle up ...

Страница 42: ...and PX6ie High Performance Printer User Guide 12 Adjust the position of the green edge guides so that the media is guided with a minimum of play 13 Route the media through the cutter between the two guide plates ...

Страница 43: ...s and tags are wound up inside the printer The roll of printed labels tickets or tags can then be removed Batch takeup printing requires the optional factory installed internal liner batch takeup accessory The takeup hub can accommodate 30 to 40 of a full size media roll Internal batch takeup can be used for these types of media Self adhesive labels fitted on liner Pre perforated tickets with gaps...

Страница 44: ...e and PX6ie High Performance Printer User Guide 2 Open the front door and media cover 3 Turn the printhead lift lever counter clockwise to raise the printhead 4 Remove any empty core from the media supply hub ...

Страница 45: ...PX6ie High Performance Printer User Guide 35 5 Loosen the single screw that holds the guide plate at the rear of the media compartment 6 Remove the tear bar from the print unit and replace it with the guide plate ...

Страница 46: ...igh Performance Printer User Guide 7 If you are using a media roll with a 76 mm 3 in core fit an adapter on the media supply hub 8 Fit a new roll of media onto the media supply hub and push the roll in as far as it will go ...

Страница 47: ... 37 9 Route the media under the slack absorber and forward toward the print mechanism The slack absorber can be rotated for better access and then snap locked in open position 10 Route the media through the print unit and push it in as far as it will go ...

Страница 48: ...38 PX4ie and PX6ie High Performance Printer User Guide 11 Pull out approximately 40 cm 15 in of labels 12 Route the labels around the guide plate and back under the print unit to the take up hub ...

Страница 49: ...PX4ie and PX6ie High Performance Printer User Guide 39 13 Wind up some of the media on the takeup hub and secure it with the green clip Winding and Securing the Media Media Path ...

Страница 50: ...Printer User Guide 14 Turn the printhead lift lever clockwise to lower the printhead 15 Adjust the position of the green edge guides so that the media is guided with a minimum of play 16 Close the media cover but keep the front door open ...

Страница 51: ...Tear off straight through Cut off Peel off upper slot only Internal batch takeup It is strongly recommended using the fanfold guide accessory This guide makes loading media easier and accurately guides the media The fanfold guide can be adjusted for various media widths down to 40 mm 1 57 in Note Make sure to protect the media from dust dirt or other foreign particles that can impair the printout ...

Страница 52: ...ustable for various media widths The minimum width is 40 mm 1 58 in Fit the fanfold guide into the upper slot in the rear plate when the supply is at the same level as the printer or in peel off mode Fit the fanfold guide into the lower slot in the rear plate when the supply is placed lower than the printer 2 Feed the media through the slot in the rear plate Feeding Media Through the Upper Slot ...

Страница 53: ...supports thermal transfer ribbon rolls with the ink coated side facing either inward or outward To determine which type of ribbon you have place the ribbon on a piece of paper as shown and use a pen or other sharp object to scratch the ribbon If you see a mark on the paper your ribbon is wound ink out Load Ribbon The printer can perform direct thermal printing on special heat sensitive media or th...

Страница 54: ...xternal influences such as oil chemicals heat and sunlight than direct thermal printing Make sure to select ribbon that matches the type of receiving face material and set up the printer accordingly To load ribbon for thermal transfer printing 1 Open the front door and media cover 2 PX6i only Pull the locking handle down f 3 Turn the printhead lift lever counter clockwise to raise the printhead ...

Страница 55: ...ide 45 4 Remove any unused ribbon and the empty ribbon core 5 Adjust the ribbon supply bobbin for your ribbon If your ribbon is 55 to 60 mm 2 16 to 2 3 in wide compress the ribbon supply bobbin and move it so it snaps into the first innermost groove ...

Страница 56: ...ide If your ribbon is 88 to 90 mm 3 5 in wide compress the ribbon supply bobbin and move it so it snaps into the second groove If your ribbon is 110 mm 4 3 in wide compress the ribbon supply bobbin and move it so it snaps into the third outermost groove ...

Страница 57: ...uide 47 6 Press the ribbon roll onto the ribbon supply bobbin and route the ribbon through the print unit Pull out 20 cm 8 in of ribbon 7 Without releasing the ribbon turn the printhead lift lever clockwise to lower the printhead and lock the ribbon ...

Страница 58: ...mance Printer User Guide 8 Press the cardboard core at the front end of the ribbon onto the rewind hub During printing the rewind hub rotates counter clockwise 9 Turn the printhead lift lever counter clockwise to raise the printhead ...

Страница 59: ... High Performance Printer User Guide 49 10 Wind up the ribbon until all of the transparent leader has passed the printhead and the ribbon becomes tight 11 Turn the printhead lift lever clockwise to lower the printhead ...

Страница 60: ...s 3 Follow the instructions to configure basic printer settings 4 Run another wizard to configure more printer settings or go to the Ready screen If a condition occurs that will prevent printing the Ready to Work indicator blinks About Smart Calibration Smart Calibration detects media type gap black mark or continuous detects printing method ribbon or no ribbon and calibrates media length This fea...

Страница 61: ...ight thickness of this part of the label may affect print quality For thermal trans fer labels use a high quality ink ribbon such as TMX 2200 or TMX 1500 To achieve the best possible print quality follow these guidelines After you load RFID media restart the printer or run a TESTFEED to let the printer identify the RFID media type If necessary modify the TAGADJUST variable to make sure that the RF...

Страница 62: ...r Guide To write to Gen 2 RFID tags set the start and length parameters of the RFID tag field setup command a to even numbers Note For help configuring RFID parameters see the Fingerprint Command Reference Manual or the IPL Command Reference Manual ...

Страница 63: ...Connect one end of the DB9 to DB9 RS 232 cable to the back of your printer and connect the other end to a serial COM port on your PC 2 If necessary change the PC serial port configuration to match your printer Connect the Printer Using a USB Cable Connect only one printer to your PC either directly or through a hub You do not need to set up any parameters for USB communications 1 Download and inst...

Страница 64: ...n printer use Honeywell PrintSet 5 to retrieve the printer IP address 5 If you are not using a DHCP server to automatically assign IP addresses to devices in your network you must set a static IP address and other network information manually Continue with the next step 6 For a non DHCP network For a full touch printer from the Main Menu select Settings Communications Ethernet IPv4 or IPv6 and cha...

Страница 65: ...tructions to download the file 4 Extract the driver files to a location on your PC Double click the exe file to install InterDriver and follow the prompts to complete the installation Install Authentication Certificates If you are using Wireless 802 11 security you may need to install authentication certificates in the printer for the highest level of security 1 Configure the printer for the corre...

Страница 66: ...rmatted as FAT16 or FAT32 2 Connect the device to one of the USB host ports 3 If you connected a USB storage device to an LCD printer select Tools USB Menu for more options Device Description Keyboard Use a standard USB keyboard to send Fingerprint printer language commands directly to the printer or to enter information if you are running a Smart Printing application Bar code scanner Use USB bar ...

Страница 67: ...guration Menus The structure of the printer configuration menus is consistent among the different interfaces The same organization appears whether you are accessing the menus through the web page or the printer Main Menu Printing System Settings Alert Use the following illustrations to understand where information is located in the printer configuration menus Not all configuration items appear in ...

Страница 68: ...cation Method Unit of Measure Time Zone DST Adjust System Contact Zero with Slash Idle Information Time Format Display Date Format Menu Access Information Access PIN Feed Key Access Wireless 802 11 Manage I O Virtual COM RFID Ethernet Maintenance Alerts Odometer User Resettable m Odometer Printer m Odometer Printhead m Replace Printhead m Clean Printhead m Faulty Dot dot Media Low Diameter mm Ribb...

Страница 69: ...ou can disable access to all menus 1 Go to the Display menu for the printer From the web page select Configure System Settings Display From the Main Menu on a full touch screen select Settings System Settings Display 2 Select a Menu Access setting and save your changes 3 If you select Enable with PIN you also need to type in a PIN and save your changes Access the Printer Web Page 4 Open a browser ...

Страница 70: ...figure printer settings click an item in the navigation pane For serial Ethernet or Wireless 802 11 click Communications For media or print quality settings click Printing For display audio service and general settings or maintenance alert message triggers click System Settings To set conditions that trigger error warning and information alert messages click Alerts For network related settings suc...

Страница 71: ... in to perform a GET operation If your printer uses the IPL programming language this example changes your media setting to labels with gaps STX SI T1 ETX For more information on how to change configuration settings with a programming language see either the Fingerprint Command Reference or the IPL Command Reference Uploading from the Web Page You can use the printer web page to install fonts imag...

Страница 72: ...tories in the table 2 Insert the USB storage device into one of the USB host ports on the printer 3 If you have an icon printer the files are automatically uploaded to the printer If you have a full touch printer the USB Device menu automatically appears File Type Directory to Place the File Installed in this Printer Directory Application apps home user apps Configuration config Configuration prof...

Страница 73: ...e home user display directory on the printer 5 If you have a full touch printer use the USB Device menu to upload the file to the printer 6 Restart the printer The new image file you uploaded appears in place of the original Ready screen Printer Profiles You can save updated printer default settings as a printer profile The printer supports multiple profiles that can be saved and loaded at any tim...

Страница 74: ... load a saved profile from the printer web page 1 In the printer web page click the Manage tab 2 Click Profiles 3 The Resident list includes profiles that are saved in the printer memory 4 To load a profile from the printer memory select the profile in the Resident list and then click Activate The profile is loaded 5 To load a profile from another location lick Browse and browse to the location of...

Страница 75: ...to the printer memory Load a Printer Profile from the Main Menu You can load a saved profile from the Main Menu 1 From the Main Menu select Tools Profiles 2 Select Load 3 Select the profile you want to load and press When the upload is finished a Complete message appears on the screen Load a Printer Profile Using Programming Commands You can load a saved LCD printer profile to another printer by s...

Страница 76: ...emove USB 5 Remove the USB storage device Export a Configuration File to a USB Storage Device You can save an xml configuration file to a USB storage device and install it on other printers 1 Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32 2 Insert the storage device into the printer USB host port 3 From the Main Menu select Tools USB Menu Configuration E...

Страница 77: ... Test Labels menu select Test Labels and press A check mark appears in the box Or select individual test labels and press after each selection A check mark appears in the box c Select the arrow at the bottom of the screen and press 4 To select wizards to run a Select Wizards and press b To add the Wizards menu select Wizards and press A check mark appears the box Or select individual wizards and p...

Страница 78: ...n the complete set of CSS directives it may only specify the subset of CSS styles that the user wishes to customize 1 Retrieve the default CSS file from the printer http printerip format style css 2 Modify the style sheet and save your changes 3 Upload the style sheet to the printer via home user webpage style css ...

Страница 79: ...k Statistics System Information The System Information page appears 5 For more detailed statistics click another choice in the Statistics list Statistic Type Information Available System Information Printer uptime and CPU usage firmware and kernel versions printer configuration and serial numbers flash and RAM memory information Supply Printhead and ribbon information Hardware Options Input output...

Страница 80: ...a certain value or if the printhead is lifted during printing There are three types of alerts Error alerts Information alerts Warning alerts You configure alert settings in the printer web page Alert messages can be sent to an email address an SNMP trap or both You can enable or disable each type of alert set the number of times the alert is repeated set the unit of measure that determines how oft...

Страница 81: ... you are finished Alert Notifications The way you receive error alerts is determined by the notification method you con figure You can choose between receiving notifications by SNMP trap email or SNMP trap email From the printer Main Menu select Settings System Settings General Alert Notification Method Or From the printer web page login and then click the Configure tab System Settings General Ale...

Страница 82: ... has reached a limit set in the Odometer Printer setting in Maintenance Alerts for the amount of media to print before being alerted Odometer Printhead The printhead has reached a limit set in the Odometer Printhead setting in Maintenance Alerts for the amount of media to print before being alerted Odometer User Resettable The printer has reached a limit set in the Odometer User Resettable setting...

Страница 83: ...ing is appropriate for the type of media you are using The contrast may be too high Decrease the contrast The printhead pressure may be too high Decrease the printhead pressure The printhead voltage may be incorrect or the energy control may be faulty For help contact Product Service and Repair There are dark lines along the media path The printhead may be dirty Clean the printhead There are white...

Страница 84: ...C using a virtual COM port and printing stops There are no errors Make sure that bidirectional support is disabled From the printer properties dialog box click the Ports tab and then clear the Enable bidirectional support check box The printer is connected to a serial port on the PC but the printer is not working Try these possible solutions Make sure the serial port settings are configured correc...

Страница 85: ...l default settings select all of the check boxes and then click Restore You can also restore only the defaults for specific settings To restore the current network settings select the Network settings check box To restore all applications fonts and other files you have installed on the printer select the User files check box To restore all current system settings select the System Settings check b...

Страница 86: ...ll 5 All of the settings are restored on the printer 6 Turn the printhead lift lever clockwise to lower the printhead and close the media cover Upgrade the Printer Firmware Check for periodic updates to the printer firmware The latest version of the firmware is available from the Honeywell Technical Support Downloads portal https hsmftp honeywell com Go to Software Printers Industrial You can upgr...

Страница 87: ...Firmware from a USB Storage Device Place the upgrade file in the root directory on the USB storage device Note For best results use a USB storage device that contains no other files besides the upgrade file 1 Copy the firmware upgrade file to the root directory of the USB storage device 2 Turn the printer off 3 Insert the USB storage device into a USB host port 4 Restart your printer An upgrading ...

Страница 88: ...78 PX4ie and PX6ie High Performance Printer User Guide ...

Страница 89: ... cleaning the premises Clean the Exterior of the Printer Clean the exterior of the printer as needed To clean the exterior of the printer Wipe external surfaces with a soft cloth slightly moistened with water or a mild detergent Caution To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Caution Use only the cleaning agents specifie...

Страница 90: ...nd check for objects such as dust adhesive residue or labels blocking the beam of light If necessary clean the guides To clean the media guides 1 Open the front door and media cover 2 Pull the upper guide straight out and press the snap lock lift the edge of the lower guide and pull the lower guide straight out 3 Clean the guides with a cleaning card or soft cloth moistened with isopropyl alcohol ...

Страница 91: ...tear bar use a cotton swab moistened with isopropyl alcohol 1 Turn the printer off and disconnect the printer from power 2 Open the front door and media cover 3 Turn the printhead lift lever counter clockwise to raise the printhead 4 Remove any media and transfer ribbon 5 Open the cleaning card envelope and pull out the cleaning card Read the warning text Warning Isopropyl alcohol CH3 2CHOH CAS 67...

Страница 92: ...ts to dry before loading the media and ribbon Replace the Printhead You need to replace the printhead periodically when it wears out due to the rapid heating and cooling process used during printing How often you need to replace the printhead depends on factors such as what type of images you print the type of media or ribbon you use the amount of energy to the printhead the print speed and the am...

Страница 93: ...er User Guide 83 3 Pull the locking handle down PX6ie only 4 Turn the printhead lift lever counterclockwise to raise the printhead 5 Remove any media and transfer ribbon 6 Pull the printhead bracket away from the magnet in the pressure arm ...

Страница 94: ...ks of the printhead bracket from the shaft and pull out the printhead as far as the cables allow 8 Disconnect the cables from the printhead Note the snap lock on the inner connector Pull at the connectors not at the cables 9 Connect the two cables to the replacement printhead ...

Страница 95: ...he hooks of the printhead bracket to the headlift shaft Make sure that the cables are not in the way 11 Turn the printhead lift lever clockwise so the magnet engages the printhead bracket 12 Push the locking handle up PX6ie only 13 Load a new supply of media and ribbon ...

Страница 96: ...aken sensor Adjusting the Pressure Arm The printer is factory adjusted for full size media width If you are using media that is less than full width adjust the position of the pressure arm so that it is centered on the media and provides even pressure A poorly adjusted pressure arm may be detected by a weaker printout on either side of the media path To adjust the pressure arm 1 Turn off the print...

Страница 97: ... Sensor The label stop black mark sensor LSS is a photoelectric sensor that controls the printer s media feed by detecting gaps between labels or slots or black marks in continuous stock depending on the printer s media type setup The LSS must be aligned with the gaps slots or black marks If you are using irregularly shaped labels align the LSS with the front tips of the labels The LSS can be move...

Страница 98: ... cm 0 39in intervals on the lower guide plate This method can be especially useful for black marks Be sure to measure the lateral position of the black marks with a ruler before loading the media Adjusting the Printhead Pressure The pressure of the thermal printhead against the direct thermal media is factory adjusted but you may need to adjust the printhead pressure to accommodate thicker or thin...

Страница 99: ...l Taken Sensor Calibration If your printer has the optional label taken sensor or the label dispenser which includes the sensor use the wizard to calibrate the sensor for your media Note For best results calibrate the sensor each time you load media or move the printer to a different environment If you installed the label taken sensor module or the label dispenser in the printer calibrate the sens...

Страница 100: ...90 PX4ie and PX6ie High Performance Printer User Guide ...

Страница 101: ...e the Products tab 4 Click on your printer model 5 Select one of the following tabs Specifications Printer specifications are listed here Documents Download the Data Sheet Quick Start Guide User Guide Regulatory Information and other product documentation Supported Command Languages Autosense Fingerprint Direct Protocol IPL DPL ZSim Smart Printing C Media Sensors Label gap tag notch Black mark Pri...

Страница 102: ...t for IPv4 and IPv6 Line Printer Protocol Raw TCP Telnet in out DHCP client for IPv4 and IPv6 network dual stack IPv4 and IPv6 Ping IPSEC IKEv2 over IPv6 SSH Network Time Protocol NTP Supports 10 100Mbps Ethernet 10BASE T 100BASE T Fonts Resident Fonts Andale Mono Andale Mono Bold CG Times CG Times Bold CG Triumvirate Condensed Bold Century Schoolbook Roman Dutch 801 Roman EPL203FNT1 EPL203FNT2 EP...

Страница 103: ...L300FNT4 EPL300FNT5 Honeywell Sans TT Bold IPLFNT0H IPLFNT1H IPLFNT20 IPLFNT20H IPLFNT21 IPLFNT21H IPLFNT22 IPLFNT23 IPLFNT23H IPLFNT24 IPLFNT24H IPLFNT2H IPLFNT30 IPLFNT30H IPLFNT31 IPLFNT31H IPLFNT32 IPLFNT32H IPLFNT33 IPLFNT33H IPLFNT34 IPLFNT34H IPLFNT35 IPLFNT36 IPLFNT37 IPLFNT7H IPLFONT0 IPLFONT1 ...

Страница 104: ...ownloaded Fonts from Monotype Imaging are rec ommended to address global languages The fonts below have been tested and are available for purchase and download at www fonts com WorldType Collection fonts support all global languages whereas the other fonts listed support specific languages Angsana New Regular Helvetica World MSung PRC Medium MSung HK Medium HYGothic Medium TBMinPro Light NarkisCla...

Страница 105: ... 93 Code 128 DUN 14 16 EAN HIBC 39 HIBC 128 Industrial 2 of 5 Interleaved 2 of 5 ISBT 128 Matrix 2 of 5 Straight 2 of 5 UPC 2D Bar Code Symbologies Aztec Code 16K Code 49 Data Matrix DotCode Grid Matrix MaxiCode MicroPDF417 MSI modified Plessey PDF417 Planet Code Plessey Code Postnet QR Code RSS 14 USPS 4 State Customer Bar Code ...

Страница 106: ...96 PX4ie and PX6ie High Performance Printer User Guide Graphic File Types PCX PNG GIF BMP ...

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Страница 108: ... Honeywell 9680 Old Bailes Road Fort Mill SC 29707 www honeywellaidc com 935 024 004 Rev B 07 19 ...

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