CHAPTER
12
Troubleshooting
Failure Symptom
Cause
Solution
Cannot turn on
Battery charge too low
Battery has been changed
Replace battery
Wait at least 60 seconds to turn
on Mesh Router
Check Honeywell website for
information on batteries
Controller cannot
receive the Mesh
Router’s signal
Too much distance between
the Mesh Router and the
controller
There is an obstruction
between the Mesh Router
and the controller.
Controller does not receive
completed data packet
Battery is low
Mesh Router and controller
have different Pan ID
numbers
The distance should be 300 m,
line of sight. Relocate Mesh
Router(s)
Relocate the Mesh Router or
deploy more Mesh Routers
Press [Y/+] on the detector to
force it to send data packets
Replace battery
Set all units to the same Pan ID
number
No Antenna Icon
There is no reader or
controller nearby.
The controller or reader’s
network has changed.
The Mesh Router is out of its
Move the Mesh Router closer to
a working controller or reader.
Make sure the selected networks
match.
Move the Mesh Router close to a
working controller or reader and
Mesh Router
55
User Manual
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