13
IF THE UNIT IS NOT WORKING PROPERLY, PLEASE REFER TO THE TABLE BELOW
TO SOLVE MOST COMMON PROBLEMS:
For any issue not shown on the table, please contact customer service.
1-855-687-2223
Do not attempt to disassemble the unit yourself. The manufacturer will
not undertake any responsibility from damages or incidents resulting
from it. This action will void the manufacturer’s warranty.
Issue
Possible Cause
No water
comes out
from the
faucets
• No water inside the tanks.
• Tanks or tubes inside the unit are
clogged.
• Levers not working properly.
• Make sure the tanks are filled with
water.
• Contact customer service.
No hot water
• Hot switch is OFF.
• The unit may have overheated.
• Hot switch is damaged.
• Turn ON the hot switch. Check the
temperature 45 minutes later.
• Turn OFF the hot switch and allow
the unit to rest for 1 hour. Turn ON
the hot switch again (make sure
there is water inside the tank).
• Contact customer service.
No cold water
• Cold switch is OFF.
• The unit may have overheated.
• Cold switch is damaged.
• Turn ON the cold switch. Check the
temperature 45 minutes later.
• Turn OFF the hot and cold switches
and allow the unit to rest for 1 hour.
Turn ON both switches again (make
sure there is water inside the tank).
• Contact customer service.
Water leaking
from the unit
• Drip tray is full.
• The water bottle was not properly
loaded.
• Water leakage inside of the unit.
• Empty the drip tray.
• Turn OFF the cold and hot water
switches and dry the unit on the
outside and its surroundings.
• If the problem continues contact
customer service.
Odor in the
water
• New machine.
• The unit has not been used for a
long time.
• There may be an algae issue.
• Please proceed with First Time
Instructions on page 8.
Low Electric
shocks
• The unit is not properly grounded.
• The power cord is damaged.
• Please call a professional electrician
to assist you with any electrical
problem.
• If the problem continues, contact
customer service.
Solution
11. TROUBLESHOOTING GUIDE
