Page 6-1
4 Dec 2015
23-15-45
SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
Aspire-200
© Honeywell International Inc. Do not copy without express permission of Honeywell.
TROUBLESHOOTING
This chapter provides information and procedures to help users diagnose and repair common problems.
NOTE: If you have a computer connected to the internet, Honeywell product support engineers can help
troubleshoot your terminal using a remote desktop application.
1. Basic Equipment Checks
When the Aspire-200 is not functioning as it should, you should verify the following:
•
Proper registration with Inmarsat and your service provider
•
FWD ID strapping (only for HGA installations)—see Checking the FWD ID
•
Valid APN.
A. Checking the FWD ID
The Aspire-200 MPU (Maintenance Port Utility) displays the strapped FWD ID on
the boot-up splash screen and in a menu option.
The MPU splash screen displays FWD ID only for systems with an HGA. For
systems with and IGA or LGA, the MPU splash screen displays the FWD ID as
000000.
To view the strapped FWD ID on the splash screen:
1. Connect to the HDU maintenance port—see “Connecting to the Aspire-200
Maintenance Port” on page 1.
2. In the maintenance menus, press CTRL + N to navigate to
menu 2
.
3. To restart the HDU, press
z
.
The HDU restarts and the boot-up splash screen appears.
NOTE: The software versions shown in the splash screen illustration below
are examples. The values may differ on the actual splash screen.
