9
TROUBLESHOOTING
If you experience any faults, please check the Troubleshooting section below. If a problem cannot be remedied or you are
experiencing difficulty in installation, please contact Customer Service: 1-877-361-3883.
Warning:
Shut off the power supply before you begin any maintenance task.
The fan does not move.
The fan is noisy.
The fan wobbles
excessively.
The fan operates
correctly but the lights
are not working.
Remote control does not
work.
1. Firmly push the reverse switch completely left or right.
2. Make sure the wall switch is turned on.
3. Turn the power on or check the fuse (breaker).
4. Turn the power off and check all connections at the ceiling outlet box.
1. Check and tighten all screws that hold the fan blades to the blade arms and the motor.
2. Replace the cracked blade.
3. Do not use a full range dimmer switch to control the fan speed.
4. Ensure the outlet box is secured to the building structure.
5. Ensure the mounting bracket is secured to the outlet box and that the screws are tight.
1. Ensure the 9-pin connectors are properly secured.
2. Turn the power off and check all connections at the ceiling outlet box.
1.Power surge may have cleared the memory and remote needs to be resynced to the receiver.
Syncing instructions:
Turn off the main power, then turn it back on. Within 30 seconds, press
and hold the high and low speed buttons on the remote at the same time for 5 seconds. The LED
indicator will flash 3 times, signaling a successful synchronization. Once complete, the fan will
start on the low speed with the light (if applicable) off.
2. Insert new 12V battery in battery compartment of the remote.
3. If there are several remote fans in close proximity, turn the power off to those fans and re-sync
the fan.
1. Check and tighten all screws that hold the fan blades to the blade arms and the blade arms to the
motor.
2. Switch one blade with a blade from the opposite side, or balance the fan using the blade
balancing kit.
3. Turn off the power. Loosen the canopy and verify that the mounting bracket is secure to the
electrical outlet box. The bracket must be flush without movement against the outlet box. Verify
the outlet box is secure.
4. Use a longer downrod (sold separately) or move the fan to another location.
5. Lift up the yoke cover and tighten the set screws on the yoke until secure.
PROBLEM
CORRECTIVE ACTION
