15
Troubleshooting
Before contacting customer service, reviewing this list can save time. This list includes the most common occurrences
that are not the result of defective workmanship or materials in this dehumidifier.
CAUSE/SOLUTION
PROBLEM
Dehumidifier does
not start
Dehumidifier does not dry
the air as it should
The dehumidifier makes
a loud noise when
operating
Frost appears on the coils
Water on floor
Water does not drain from
the hose
The pump indicator
blinks. (Only applicable to
HME020391N)
Contact Customer Service if dehumidifier operates abnormally or does not operate, and the solutions above are not useful.
- Make sure the dehumidifier’s plug is inserted completely into the outlet.
- Check the house fuse/circuit breaker box.
- Dehumidifier has reached its preset level or bucket is full.
- Bucket is not in the proper position.
- Make sure allow enough time to remove the moisture.
- Make sure there are no curtains, blinds or furniture blocking the front or back of
the dehumidifier.
- The humidity level may not be set low enough.
- Check that all doors, windows and other openings are securely closed.
- Room temperature is too low, below 41°F (5°C).
- There is a kerosene heater or something giving off water vapor in the room.
- The air filter is clogged.
- The dehumidifier is tilted instead of upright as it should be.
- The floor surface is not level.
- This is normal. The dehumidifier has Auto defrost feature.
- The dehumidifier was placed on uneven floor.
- Hose to connector or hose connection may be loose.
- Intend to use the bucket to collect water, but the back drain plug is removed.
- Hoses more than 5 feet long may not drain properly. It is recommended to keep the
hose as short as possible for proper draining. The hose must be placed lower than the
bottom of the dehumidifier, and be kept flat and smooth without kinks.
- The filter is dirty. Refer to the Cleaning and Maintenance section to clean the filter.
- The pump drain hose is not attached to the rear of the dehumidifier.
- The bucket is not in right position. Place the bucket properly.
- The pump hose drops. Reinstall the pump hose. If the error repeats, call customer
service.
