12
PROBLEM
POSSIBLE CAUSE
SOLUTION
No power/no mist from spout
• Unit is not plugged in
• Unit is not turned on
• No power at unit
• Low water level
• Transducer/ultrasonic
membrane needs cleaning
• Float not installed
• Plug unit in
• Press the power button to
turn the unit on
• Check circuits and fuses or
try a different outlet
• Refill the tank with water
• Follow Cleaning the
Transducer/Ultrasonic
Membrane instructions
in the Cleaning and Care
section
• Install float
Peculiar odor
• Unit is new
• If unit is in use, the odor
may be a dirty tank or old
tank water
• Remove the tank and let it
air out in a cool, dry place
for 12 hours
• Empty the old water,
clean the tank, and fill
with clean water
Excessive noise
• Unit is not level
• Low water level
• Place unit on a flat,
even surface
• Check the water level; refill
the tank if the water is low
White dust accumulation
• Hard water used
• Demineralization cartridge
needs to be replaced
• Use distilled water and a
demineralization cartridge
• Replace demineralization
cartridge
TROUBLESHOOTING
