12
13
Problem
Possible Cause
Solution
Unit will not operate
• Unit is not plugged in
• Unit not turned on
• No power at outlet
• HEPA filters not
installed properly
• Plug unit in
• Press the POWER button
to turn on
• Check circuits, fuses,
try a different outlet
• Re-install the HEPA
filters
Reduced airflow or poor
filtering
• Plastic wrapping not
removed
• The back grill cover may
be blocked
• The pre-filter may be
clogged
• Remove plastic
wrapping from filters
• Check to make sure
nothing is blocking the
back grill cover and air
intake
• Check and clean the
pre-filter (page 10)
Excessive noise
• The unit is not level
• PetPlus odor filters still in
plastic bags
• The filters are not seated
properly
• The filters may be dirty
restricting air flow
• Place the unit on a flat,
even surface
• Remove the PetPlus
filters from plastic bags
• Make sure all filters are
secured
• Replace the filters
Replace filter light remains
lit after filter replacement
• The replace filter indicator
needs to be reset
• Press and hold the
replace filter button until
you hear a beep
The unit seems to be
producing odors
• The filters need replacing
• Replace the filters as
needed
Troubleshooting
