12
PROBLEM
POSSIBLE CAUSE
SOLUTION
No Power
• Unit is not plugged in
• No power at unit
•
Top cover not seated properly
• Plug unit in
• Press the Power Button to turn
the unit on
• Check circuits and fuses
or try a different outlet
• Remove top cover and re-seat
Peculiar Odor
•
Cooling media is new
•
Unit may have a dirty tank or
water reservoir
•
Water in tank or reservoir
may be old
• The cooling media may emit a
slight odor which will dissipate
after a few days
•
Follow instructions described in
the Cleaning and Care Section
Discoloration of water in the
reservoir
• New cooling media
• Discoloration will dissipate
after a few days of operation
Mineral build-up on cooling
media
• Hard water used
• Use distilled water
Not cooling
• Out of water
• Outside of recommended
cooling zone
• Cooler ambient temperature
and /or high humidity
conditions
• Pump filter clogged
• Refill water tank
• Use within 4-FT of the unit’s
front grill
• Use in warmer and / or less
humid conditions
• Clean pump filter as instructed
in the Cleaning and Care
Section
Replace cooling media LED
is illuminated after media
replacement
• Cooling media reset button
not activated
• Turn the unit on, then press
and hold the cooling media
reset button for 5-seconds
until the LED flashes
TROUBLESHOOTING