18
17
Poor humidification
Tap water may contain too
much minerals
Replace with filtered or
distilled water or use with a
Homech Demineralization
Cartridge
White Dust Appears / Black
coating in the base flakes off
Unit needs to be cleaned
Strange Odor
Water is going down to the
water reservoir
This is normal while it is
working
Strange water noise
Unit works for too long
Power off and place in a
well-ventilated place for 10
minutes
Humidifier is getting too hot
1-1. Adjust to maximum mist
1-2. Close door or windows to
reduce air ventilation, or
change to a smaller room
Humidifier should be
placed on a hard flat
surface, 2 feet above the
floor, 12 inches away from
the wall
Raise the room temperature
to 25°C/77°F
Mist level is set too low for the
room size
Air inlet is blocked
Low indoor temperature
leads to liquefaction
Clean the humidifier as
instructed
Leave the empty water tank
open in a cool place for 12
hours without the water
tank cap attached
This product is covered with Homech product and labor warranty for 12 months from the date of its
original purchase. You will be given a warranty extension of 18 months if the product is registered on
our website (
www.homech.net
).
Any defective part will be, at the discretion of
SUNVALLEYTEK INTERNATIONAL INC.
, repaired or
replaced at no charge if the appliance has not been tampered with and has been used according to
these printed directions.
If any problems occur, please contact Homech support (
) immediately to
launch a warranty claim. Specify model number and your Amazon order number. Our Consumer
Service Representative will respond within 1 business day, advise you how to correct the problem
yourself, or instruct you on how to return the defective unit back to us for repair or replacement.
We can only provide after sales service for products that are sold by Homech or Homech authorized
retailers and distributors. If you have purchased your unit from a different place, please contact your
seller for return and warranty issues.
PLEASE CONTACT US BEFORE RETURNING THIS PRODUCT TO THE STORE. EMAIL HOMECH
CUSTOMER CARE FOR PROBLEMS AND QUESTIONS. WE WILL RESPOND WITHIN 1 BUSINESS DAY.
WARRANTY
CONTACT / HOMECH CUSTOMER CARE
E-mail:
Website:
www.homech.net
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