Mist level is set too low for
the room size
1. Adjust to maximum mist
2. Close door or windows to
reduce air ventilation, or
change to a smaller room
Poor humidification
Air inlet is blocked
Humidifier should be placed
on a hard flat surface, 2 feet
above the floor, 12 inches
away from the wall
Low indoor temperature
leads to liquefaction
Raise the room temperature
to 25°C / 77°F
Tap water may contain too
much minerals
Replace with filtered or
distilled water
White dust appears or the
black coating on the base
flakes off
Clean the unit
1. Clean the humidifier as
instructed
2. Leave the empty and
opened water tank in a
cool place for 12 hours
without the tank cap
attached
Strange Odor
Water is going down to the
water reservoir
This is normal while it is
working
Strange water noise
Unit works for too long
Power off and place in a
well-ventilated place for 10
minutes
Humidifier is getting too hot
This product is covered with Homech product and labor warranty for 12 months from the
date of its original purchase. You will be given a warranty extension to 18 months if the
product is registered on our website (www.homech.net).
Any defective part will be, at the discretion of
SUNVALLEYTEK INTERNATIONAL INC.
, repaired
or replaced at no charge if the appliance has not been tampered with and has been used
according to these printed directions.
If any problems occur, please contact Homech support ([email protected]) immediately
to launch a warranty claim. Specify model number and your Amazon order number. Our
Consumer Service Representative will respond within 1 business day, advise you how to
correct the problem yourself, or instruct you on how to return the defective unit back to us for
repair or replacement.
We can only provide after sales service for products that are sold by Homech or Homech
authorized retailers and distributors. If you have purchased your unit from a different place,
please contact your seller for return and warranty issues.
PLEASE CONTACT US BEFORE RETURNING THIS PRODUCT TO THE STORE.
EMAIL HOMECH CUSTOMER CARE FOR PROBLEMS AND QUESTIONS.
WE WILL RESPOND WITHIN 1 BUSINESS DAY.
WARRANTY
CONTACT / HOMECH CUSTOMER CARE
E-mail:
[email protected](US)
[email protected](CA)
[email protected](UK)
Website:
www.homech.net
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