SERVICE & SUPPORT
10
ENGLISH
For the HOME ELECTRIC product
we grant a Guarantee of 2 years
For this device we grant a guarantee of 24 months, starting with the date of sale
regarding defects due to faulty manufacture or material. Your legal warranty claims
according to §439 ff. BGB-E are not affected by this. This guarantee does not accept
defects due to inappropriate treatment or use as well as defects which do not
influence the function or the value of the product essentially. Further on we do not
grant a guarantee for wear parts or damage in transit as well as for defects due to
repairs which have not been effected by us. In case of legitimate claims we will
decide whether to repair the device or to send you a new one. Apparent defects have
to be indicated within 14 days after delivery. Additional claims will not be accepted.
In order to assert your warranty claims please send the device
together with the sales slip carriage paid to the below address.
Please contact us before sending the device to us as
any sending which is not prepaid will not be accepted.
Service hotline:
0180 5 - 22 17 84 (€ 0,14 / Min.) (Germany only)
If the product needs to be sent to the servicecenter, please call
service & support to obtain a return sticker
E 2 Servicecenter GmbH
Max-Planck-Straße 13
50858 Köln
