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19

Troubleshooting

PROBLEM

ROOT CAUSE

CORRECTIVE ACTION

Display shows “        ”

The thermostat sensor is

broken or disconnected.

Unplug the fireplace, remove the back panel of the fireplace and check that 

the thermostat is plugged into the main circuit board. If this does not solve 

the problem, contact customer service for a replacement thermostat sensor.

Display shows “        ”

The thermostat sensor is 

broken.

Contact customer service for a replacement thermostat sensor. 

Display shows “       ”

Manual Reset overheat

protection has triggered.

Inspect the heater and check that the air inlets and outlets are not blocked as 

this may cause overheating. Unplug the heater for 30 minutes and allow it to 

cool down. Replug and operate, but monitor the heater for signs of over-

heating. If the problem persists, discontinue use of the heater and contact 

customer service.

Display shows “       ”

Normal operation.

Check your heater cord and plug connections. Faulty wall outlet 

connections or loose plugs can cause the outlet or plug to overheat. Be sure 

the plug fits tight in the outlet. Heaters draw more current than small appli-

ances, so overheating of the outlet may occur even if it has not occurred with 

the use of other appliances. During use check frequently to determine if your 

plug, outlet or faceplate is HOT!  If so, discontinue use of the heater and have 

a qualified electrician check and/or replace the faulty outlet(s).

Display shows “       ”

The heater air outlet is 

blocked.

Verify there is a 3 foot clear space in front of the heater air outlet.

Heater does not blow 

warm air.

Cool down cycle.

Normal operation. Heater will continue to run for several minutes before 

shutting down. Times will vary based on temperatures. During this time, 

cool air will blow.

No power, logs do not

glow.

No power to the unit

Check that unit is plugged into a standard 120V outlet. Press power button 

several times, make sure power is set at “ON” position.

Logs glow, but no

flame effect.

Flame effect turned off

Press flame button several times.

Heater does not blow

warm air.

Thermostat setting is 

preventing heater from 

turning on.

Adjust the temperature settings to ensure that the thermostat is set higher 

than the current room temperature.

Flame effect works, but 

heater function does not 

and the emberbed flashes 

when the heater button is 

pressed.

The heater is disabled.

With the power on, press and hold the POWER button on the control panel 

for 10 seconds. Once re-enabled, the ember bed lights will flash multiple 

times.

Remote control is not 

working.

No batteries

Change the remote batteries.

Poor Signal

Operate remote transmitter at a slow measured pace. 

Press the remote control buttons with an even motion  and gentle pressure. 

Repeatedly pressing buttons in rapid succession may cause the transmitter to 

malfunction.

Distance

Operate the remote at a distance less than 20 feet from the front of the 

appliance; point the remote at the control panel.

Содержание MARSHFIELD 19WM30692-TF969

Страница 1: ...rive to continually create quality products designed to enhance your home Visit us online to see our full line of products available for your home improvement needs Thank you for choosing Home Decorat...

Страница 2: ...avier than the maximum weights indicated may result in instability causing possible injury Maximum Load Warning 2 Safety Information 3 Warranty 5 Pre Assembly 6 Hardware Included 6 Product Specificati...

Страница 3: ...t the front of this heater WARNING If the supply cord is damaged it must be replaced by the manufacturer its service agent or similarly qualified persons in order to avoid a hazard WARNING Under no ci...

Страница 4: ...cord until the missing or damaged part is correctly replaced To avoid electric shock use only identical replacement parts when servicing double insulated tools NOTE Use care in assembling your new re...

Страница 5: ...the defective part s 5 Any installation labor construction transportation or other related costs expenses arising from defective part s repair replacement or otherwise of same will not be covered by...

Страница 6: ...int Hardware PH BKTWHT003 2 QQ Screw 4 x 12mm Screw 4 x12mm 18 RR Threaded Insert PH THRZNC001 4 SS Drawer Slide PH DSLPCDS3512 2 TT Metal Plate pre attached PH PLTBLK001 2 UU Floor Glide pre attached...

Страница 7: ...Back Rail 1 F Top Front Rail 1 G Top Panel 1 H Base Left Leg 1 I Base Right Leg 1 J Back Panel 1 K Drawer Back 1 L Drawer Left Side 1 M Drawer Right Side 1 N Drawer Bottom 1 O Drawer Front 1 P Left D...

Страница 8: ...Insert the Cam Lock Screws BB into the pre drilled holes in the bottom of the Top Panel G Tighten using a Phillips screwdriver Preparing the top assembly Locate the Left Side Panel B and the Right Sid...

Страница 9: ...of the main assembly as indicated Preparing the center assembly for the top panel Insert Wood Dowels DD into the pre drilled holes on the Top Panel G as shown Locate the Top Front Rail F and align it...

Страница 10: ...usly installed cam lock screws using the Cam Lock Connectors CC Tighten with a Phillips screwdriver Attaching the bottom shelf Place the Top Panel G on top of the main assembly while aligning the prev...

Страница 11: ...awer Bottom N into the groove of the previously assembled drawer panels Assembling the drawer box Locate the Base Left Leg H and the Base Right Leg I Place the Bolts GG through the Flat Washers HH and...

Страница 12: ...cure each Hinge MM using the Screws NN and a Phillips screwdriver Attaching the door hinges Attach the Black Plastic Brackets KK onto the inside of the drawer assembly as shown using the Screws JJ and...

Страница 13: ...e top and bottom of the insert secure each of the pre attached mounting brackets on the back of the electric fireplace by inserting the attached Screws QQ through the pre drilled holes Secure all scre...

Страница 14: ...the center of the wall stud at level with the Unit Anchor and attach with two Anchor Screws using a Philips screwdriver On the Anchor Tether detach the cable from the connector and loop the loose cab...

Страница 15: ...mode Push the Power button again to turn off all functions 1 2 Powering the fireplace NOTE Holding the Power button on the control panel for 10 seconds will disable the heater function NOTE All previo...

Страница 16: ...r the environment and human health This symbol marked on the battery and or packaging indicates that used batteries shall not be treated as municipal waste Instead they should be left at the appropria...

Страница 17: ...e and increased risk of fires The Safer Plug continuously monitors the temperature in the plug and outlet and will turn off the heater to prevent unsafe outlet overheating If the Safer Plug cuts the p...

Страница 18: ...and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device...

Страница 19: ...an check and or replace the faulty outlet s Display shows The heater air outlet is blocked Verify there is a 3 foot clear space in front of the heater air outlet Heater does not blow warm air Cool dow...

Страница 20: ...a m 7 p m EST Monday Friday 9 a m 6 p m EST Saturday Replacement Parts Part Description Qty 1 Remote Control 1 2 Flame Circuit Board 1 3 Flame Spinner 1 4 Flame Generator Drive Motor 1 5 Thermostat Se...

Страница 21: ...21 HOMEDEPOT COM HOMEDECORATORS Please contact 1 800 986 3460 for further assistance...

Страница 22: ...22 HOMEDEPOT COM HOMEDECORATORS Please contact 1 800 986 3460 for further assistance...

Страница 23: ...23 HOMEDEPOT COM HOMEDECORATORS Please contact 1 800 986 3460 for further assistance...

Страница 24: ...s missing parts Before returning to the store call Home Decorators Customer Service 8 a m 7 p m EST Monday Friday 9 a m 6 p m EST Saturday 1 800 986 3460 HOMEDEPOT COM HOMEDECORATORS RETAIN THIS MANUA...

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